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WO-01303865 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Legacy Salmon Creek Hospital — 2211 NE 139th St, Vancouver WA, 98686

Sep 11, 2025 → Sep 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (19 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 20, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 16, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Tech Off Site
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 20, 2025
1 business day (counted)
Running total: 6 of ? biz days used
Created: Sep 11, 2025 Completed: Sep 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 16 Scheduled ▶ Running 3 3
Sep 16 → Sep 17 Tech On Site ▶ Running 1 4
Sep 17 → Sep 18 Tech Off Site ▶ Running 1 5
Sep 18 → Sep 20 Tech On Site ▶ Running 1 6
Dispatch 0.3d
Coordinators 4.0d
Field Work 4.9d
Billing 5.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
4.0 days
Over SLA
Field Work
4.9 days
Over SLA
Billing
5.0 days
Over SLA
Created: Sep 11, 2025 Due: Oct 18, 2025 Completed: Sep 20, 2025 (28 days early)
📅
7.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025
Visit 5 Sep 19, 2025

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Originating Case

Open in Salesforce →
🎫
Case #00526250
URGENT Philips WO Request
Closed
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Libby Brown
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303865 (current) Invoiced
Installation • Jackson Reeves
Created: Sep 11, 2025 • Closed: Sep 20, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Devices unboxed and inventoried.
🔍 Technician Findings
Devices inventoried and prepped for install.
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📞
Case Linked Sep 11, 12:12 AM
Case Number: 00526250
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 11, 9:09 AM
Work Order: WO-01303865
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 11, 11:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-11T04:00:00.000+0000, 2025-09-11T00:00:00.000+0000, 2025-09-15T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2h 26m
💵
3x Expenses Added Sep 11, 2:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Jackson Reeves Sep 16, 3:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
⏱️
6x Labor Added Sep 16, 8:13 PM
Type: Labor, Travel
Status: Open
Qty: 3, 0.5, 65, 11.25
🚗
Status: Tech Off Site by Jackson Reeves Sep 16, 10:55 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 1m
💵
9x Expenses Added Sep 17, 8:47 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.5, 4
🔧
Status: Tech On Site by Jackson Reeves Sep 18, 10:56 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 1d 12h
⏱️
7x Labor Added Sep 18, 7:58 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4, 3, 1
⏳ 1.5 business days
⏱️
4x Labor Added Sep 20, 10:23 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 14, 65
💵
▶
2 Expenses Added Sep 20, 10:31 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 22, 9:07 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 22h
⏳ 2.0 business days
⏱️
Labor Added Sep 23, 2:15 PM
Type: Labor
Status: Open
Qty: 3
🏁
Status: Closed by Jackson Reeves Sep 23, 2:27 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 5h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 8:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 15m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h
⚠️ 6.0 business days
🧾
Invoice Created Oct 3, 8:43 AM
Invoice Number: SM-242132

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00526250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 15, 8:00 AM
Created
Sep 11, 9:09 AM
Invoice #
SM-242132

Work Details (31)

Name Type Status Qty Amount Date
WL-02932551 Expenses Open 1 $739.45 Sep 11, 2:07 PM
WL-02932553 Expenses Open 1 $144.85 Sep 11, 2:07 PM
WL-02932552 Expenses Open 1 $265.00 Sep 11, 2:07 PM
WL-02938042 Labor Open 3 $315.00 Sep 16, 8:13 PM
WL-02938043 Labor Open 3 $315.00 Sep 16, 8:13 PM
WL-02938044 Labor Open 0.5 $95.00 Sep 16, 8:13 PM
WL-02938045 Travel Open 65 $45.50 Sep 16, 8:13 PM
WL-02938040 Labor Open 11.25 $1,140.00 Sep 16, 8:13 PM
WL-02938041 Labor Open 0.5 $95.00 Sep 16, 8:13 PM
WL-02939755 Expenses Open 1 $55.00 Sep 17, 8:47 PM
WL-02939748 Labor Open 0.5 $95.00 Sep 17, 8:47 PM
WL-02939749 Labor Open 4 $420.00 Sep 17, 8:47 PM
WL-02939751 Labor Open 0.5 $95.00 Sep 17, 8:47 PM
WL-02939752 Expenses Open 1 $35.00 Sep 17, 8:47 PM
WL-02939753 Expenses Open 1 $55.00 Sep 17, 8:47 PM
WL-02939754 Expenses Open 1 $144.85 Sep 17, 8:47 PM
WL-02939756 Expenses Open 1 $144.85 Sep 17, 8:47 PM
WL-02939757 Expenses Open 1 $55.00 Sep 17, 8:47 PM
WL-02941592 Labor Open 0.5 $95.00 Sep 18, 7:58 PM
WL-02941593 Labor Open 4 $420.00 Sep 18, 7:58 PM
WL-02941594 Labor Open 3 $315.00 Sep 18, 7:58 PM
WL-02941595 Labor Open 0.5 $95.00 Sep 18, 7:58 PM
WL-02941596 Expenses Open 1 $144.85 Sep 18, 7:58 PM
WL-02941597 Expenses Open 1 $55.00 Sep 18, 7:58 PM
WL-02941598 Expenses Open 1 $35.00 Sep 18, 7:58 PM
WL-02943542 Labor Open 14 $1,330.00 Sep 20, 10:23 AM
WL-02943543 Expenses Open 1 $3.97 Sep 20, 10:23 AM
WL-02943544 Expenses Open 1 $55.00 Sep 20, 10:23 AM
WL-02943545 Travel Open 65 $0.00 Sep 20, 10:23 AM
WL-02943567 Expenses Open 1 $115.00 Sep 20, 10:31 AM
WL-02945996 Labor Open 3 $315.00 Sep 23, 2:15 PM

Details