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WO-01303878 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Health Center Tomlin Station — 201 Tomlin Station Rd Ste D, Mullica Hill NJ, 08062

Sep 11, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (13 biz days early)
Active: 79 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 12 → Sep 16, 2025
2 business days (not counted)
78d
▶ Clock Running
Status: Scheduled
Sep 16 → Jan 12, 2026
78 business days (counted)
Running total: 79 of ? biz days used
Created: Sep 11, 2025 Completed: Jan 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 12 Created ▶ Running 1 1
Sep 12 → Sep 16 Ready for Release ⏸ Paused 2 —
Sep 16 → Jan 12 Scheduled ▶ Running 78 79
Dispatch 2.0d
Holding 3.0d (excluded)
Coordinators 79.0d
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
79.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Jan 12, 2026 (18 days early)
📅
82.0 days Total Age
⏱️
79.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
80.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526315
URGENT Philips WO Request
Closed
EPIQ 5 Ultrasound System - Installed Product 83667433 - US120C0498
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Glenn Glenn
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303878 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Sep 11, 2025 • Closed: Jan 12, 2026
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 79.0 days stuck in "Scheduled"
⏱️
Total Delay 80.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
3.0d
Scheduled
79.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 RFosbury - adjusting to January 12th and letting POC know.

12/23/2025 Cever sent reminder email to jandro@aminj.com

09/16/2025 RFosbury - received email from jandro@aminj.com confirming FSE onsite Dec 30th at 9 a.m. and 10:30 a.m.

09/11/2025 Cever sent first attempt email to Jacqueline Andro <jandro@aminj.com> offering FSE onsite for Dec 30th at 8:30 and 10:30 a.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - Installed Product 83667433 - US120C0498
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Sep 11, 9:32 AM
Case Number: 00526315
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 11, 9:44 AM
Work Order: WO-01303878
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Sep 12, 8:21 AM
From: Entered
To: Ready for Release
Duration in Previous: 22h 36m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 16, 10:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-30T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 1h
🚨 68.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 24, 1:16 PM
Scheduled For: 2026-01-12T14:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 24, 1:22 PM
Scheduled For: 2026-01-12T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 30, 10:54 AM
Scheduled For: 2026-01-12T17:00:00.000+0000
⚠️ 9.0 business days
⏱️
5x Labor Added Jan 12, 5:30 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.75, 1.5, 82, 115
✔️
Status: Completed by Jason Yenser Jan 12, 6:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 118d 9h, 0m
⏳ 3.6 business days
⏱️
Labor Added Jan 15, 9:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 79.0 business days (threshold: 2.0 business days)
Exceeded by 77.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00526315
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 12, 12:00 PM
Created
Sep 11, 9:44 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03062236 Labor Open 3 $0.00 Jan 12, 5:30 PM
WL-03062237 Labor Open 1.75 $275.00 Jan 12, 5:30 PM
WL-03062238 Labor Open 1.5 $0.00 Jan 12, 5:30 PM
WL-03062239 Travel Open 82 $0.00 Jan 12, 5:30 PM
WL-03062240 Travel Open 115 $0.00 Jan 12, 5:30 PM
WL-03065866 Labor Open 0.016666666666667 $38.00 Jan 15, 9:16 AM

Details