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← WO Overview

WO-01303917 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Perkiomen Animal Hospital — 919 Gravel Pike, Palm PA, 18070

Sep 11, 2025 → Sep 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 17, 2025
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Paused: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 11 → Sep 17, 2025
4 business days (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 19, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Sep 19 → Sep 25, 2025
4 business days (counted)
Running total: 6 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 9 of 4 biz days used
Created: Sep 11, 2025 Completed: Sep 30, 2025
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0 / 4
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 0 / 4
Sep 11 → Sep 11 Assigned ▶ Running 0 0 / 4
Sep 11 → Sep 17 Awaiting Parts - Customer ⏸ Paused 4 —
Sep 17 → Sep 19 Ready for Scheduling ▶ Running 2 2 / 4
Sep 19 → Sep 25 Assigned ▶ Running 4 6 / 4
Sep 25 → Sep 30 Scheduled ▶ Running 3 9 / 4
Sep 30 → Sep 30 Tech On Site ▶ Running 0 9 / 4
Dispatch 0.0d
Material Management 4.1d
Coordinators 11.5d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.1 days
Coordinators
11.5 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Sep 11, 2025 Due: Oct 3, 2025 Completed: Sep 30, 2025 (3 days early)
📅
14.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526216
Midmark Service Request Dispatch Authorization - WO-00103407
Closed
Zone 1 WD gas springs damaged For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Fabricatore
Owner
Jessica Sells
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01303917 (current) Invoiced
Repair • Philip Krogstad
Created: Sep 11, 2025 • Closed: Sep 30, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Awaiting Parts - Customer
4.1d
Assigned
5.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/25 MOwens Replied back to Patrick offering Tues. 9/30 to schedule the repair visit if it works for him. Patrick replied back that 9/30 from 1-3pm work the best for him.

09/25/2025 SRobinson- Due date updated to match tracking. Arrival 09/29. 1ZE444250351518219

9/23 MOwens

Your shipment

1ZE444250351518219

Estimated delivery

Friday, September 26 between 10:30 A.M. - 12:30 P.M. 


9/23 MOwens Sent an email to Patrick about scheduling the exam table repair visit. Patrick replied to the email that the part has not arrived yet. See updated tracking above.

9/19 MOwens Called to speak to Patrick. He is not working today. Left a msg for Skyler to call back to schedule the repair visit.

09/16/2025 SRobinson- Due date updated to match tracking. Arrival 09/18. 1ZE444250351518219

9/11/2025jsells

spoke with Skyler and I gave him the wo# and told him a coordinator would call them to schedule

🔧 Work Performed
Remove old broken shock absorber. Install new shock absorber. Test unit for proper function.
🔍 Technician Findings
Check in with manager. Table has broken gas shock absorber on right side. New shock absorber provided.
⚠️ Problem Description
Zone 1 WD gas springs damaged For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Peninsula (series) Folding Lift Table (MN: 101-5640-31, 101-5640-37, 110-3310-10, 110-3310-21)

Timeline

📞
Case Linked Sep 10, 6:59 PM
Case Number: 00526216
Subject: Midmark Service Request Dispatch Authorization - WO-00103407
Status: Closed
📋
Work Order Created Sep 11, 11:07 AM
Work Order: WO-01303917
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Sep 11, 11:14 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Sep 11, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 17m, 0m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Sep 16, 8:45 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 5d 9h
⏳ 3.4 business days
👷
▶
2 Technician Assigned Sep 19, 8:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 12h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Sep 25, 4:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 6d 7h
⏳ 3.9 business days
🔧
Status: Tech On Site by Philip Krogstad Sep 30, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
3x Labor Added Sep 30, 1:33 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 30
✔️
Status: Completed by Philip Krogstad Sep 30, 1:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 38m
⏱️
▶
2 2x Labor Added Sep 30, 4:25 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 2h 42m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Oct 2, 10:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Oct 3, 4:27 PM
Invoice Number: SM-242615

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00526216
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Philip Krogstad
Scheduled
Sep 30, 1:00 PM
Created
Sep 11, 11:07 AM
Invoice #
SM-242615

Work Details (5)

Name Type Status Qty Amount Date
WL-02954474 Labor Open 1 $0.00 Sep 30, 1:33 PM
WL-02954475 Labor Open 0.75 $82.50 Sep 30, 1:33 PM
WL-02954476 Travel Open 30 $110.00 Sep 30, 1:33 PM
WL-02954796 Labor Open 1 $0.00 Sep 30, 4:25 PM
WL-02954797 Travel Open 31 $0.00 Sep 30, 4:25 PM

Details