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WO-01303930 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell Brownsville — 1454 Central Boulevard, Brownsville TX, 78520

Sep 11, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (38 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 8, 2025
19 business days (counted)
Running total: 19 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Oct 8 → Nov 25, 2025
32 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 52 of ? biz days used
Created: Sep 11, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 0
Sep 11 → Oct 8 Assigned ▶ Running 19 19
Oct 8 → Nov 25 Scheduled ▶ Running 32 51
Nov 25 → Nov 26 Tech On Site ▶ Running 1 52
Dispatch 0.0d
Coordinators 53.0d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
53.0 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Sep 11, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
52.5 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
50.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526266
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=29991
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Aguilar
Owner
Kimberly Hardison
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303930 (current) Invoiced
Inspection • Anthony Wirth
Created: Sep 11, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 50.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
19.9d / 0.5d SLA
Scheduled
33.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 KKelch called Heather to schedule for Harlingen for 10/29 between 9 and 11 am and for Brownsville for 11/25 between 9 and 11 am. There is a new CA over Harlingen- Odalys Lopez at 956-391-2550. Customer confirmed scheduling for Brownsville. Call logged on WO-01303620

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Found no issues with unit.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=29991

Timeline

📞
Case Linked Sep 11, 7:00 AM
Case Number: 00526266
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 11, 11:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 11, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 21m
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Oct 8, 10:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-25T15:00:00.000+0000
🚨 33.0 business days
🔧
Status: Tech On Site by Anthony Wirth Nov 25, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 4h
✔️
Status: Completed by Anthony Wirth Nov 25, 11:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 42m
⏱️
▶
2 6x Labor Added Nov 25, 11:11 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Diane Patton Nov 26, 10:35 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11h 22m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247612

Bottlenecks

Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📞
Case 00526266
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Nov 25, 10:00 AM
Created
Sep 11, 11:37 AM
Invoice #
247612

Work Details (6)

Name Type Status Qty Amount Date
WL-03020471 Labor Open 4.5 $0.00 Nov 25, 11:11 PM
WL-03020472 Labor Open 7 $1,292.00 Nov 25, 11:11 PM
WL-03020473 Labor Open 5 $0.00 Nov 25, 11:11 PM
WL-03020474 Travel Open 305 - Nov 25, 11:11 PM
WL-03020475 Travel Open 296 - Nov 25, 11:11 PM
WL-03020476 Expenses Open 1 $0.00 Nov 25, 11:12 PM

Details