10/10 MOwens Natasha replied back that the best days for this location are Mon or Wed. I replied back scheduling the visit for Mon 10/20 with eta between 9-10am.
10/9 MOwens Sent an email to Natasha asking for good dates to schedule this inspection service.
🔧Work Performed
10-20-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 19 pieces of medical inspected . ALL PASS . Notified POC Natasha Salehani of findings and completion .
🔍Technician Findings
10-20-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Natasha Salehani of findings and completion .
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
19 pieces
https://www.ebiotrack.com/inspection.php?iid=29987
📧
Email:RE: CIGNA - Thomasville Healthy Life Center Annual Tagged Equipment Inspection
Completed Oct 10, 2025
From: mowens@emsar.com
To: Natasha.Salehani@evernorth.com
Thanks for getting back to me.
Let’s schedule the Thomasville location for Mon. 10/20. My tech Chris Morning will arrive between 9-10am.
Thanks
Melissa
From: Salehani, Natasha <Natasha.Salehani@evernorth.com>
Sent: Friday, October 10, 2025 7:49 AM
To: Melissa Owens <mowens@emsar.com>
Subject: RE: CIGNA - Thomasville Healthy Life Center Annual Tagged Equipment Inspection
Melissa,
Monday and Wednes
📧
Email:CIGNA - Thomasville Healthy Life Center Annual Tagged Equipment Inspection
Completed Oct 9, 2025
From: mowens@emsar.com
To: natasha.salehani@evernorth.com
Natasha
Along with Mt. Gilead, I have the work order for the annual inspection on the tagged medical equipment that is due at this location in Thomasville. What days work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/em
📅
WO-01303931 - Inspection - Thomasville - CIGNA - Thomasville Healthy Life Center
Oct 20, 2025 9:30am – 11:00am
Work Order: WO-01303931
Account: The Cigna Group
Customer Case Number:
Location: CIGNA - Thomasville Healthy Life Center
Address: 550 Cloniger Drive, Thomasville, NC 27360
Manufacturer:
Model #:
Serial #:
Contact Name: Natasha Salehani
Contact Phone: 336-313-4235
Contact Email: natasha.salehani@
Timeline
📞
Case Linked Sep 11, 7:00 AM
Case Number:00526262
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 11, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 12, 10:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 40m
🚨21.0 business days
🗓️
▶
2
Status: Scheduled Oct 10, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-20T13:30:00.000+0000
⚠️6.0 business days
⏱️
▶
2
2x Labor Added Oct 20, 9:33 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:10d 0h
⏱️
▶
2
Labor Added Oct 20, 10:42 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 7m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 21, 1:52 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 3h, 0m
⏳4.1 business days
🧾
Invoice Created Oct 27, 12:42 AM
Invoice Number:SM-244314
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)