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WO-01303939 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Groton (10448-06-010) — 481 Gold Star Hwy, Suite 100, Groton CT, 06340

Sep 11, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (39 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 24, 2025
9 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 24 → Oct 1, 2025
5 business days (counted)
Running total: 14 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Oct 1 → Nov 10, 2025
27 business days (counted)
Running total: 41 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 27, 2025
3 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 11, 2025 Completed: Nov 27, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 24 Ready for Scheduling ▶ Running 9 9
Sep 24 → Oct 1 Assigned ▶ Running 5 14
Oct 1 → Nov 10 Scheduled ▶ Running 27 41
Nov 10 → Nov 19 Reschedule ▶ Running 6 47
Nov 19 → Nov 19 Entered ▶ Running 0 47
Nov 19 → Nov 19 Assigned ▶ Running 0 47
Nov 19 → Nov 21 Scheduled ▶ Running 2 49
Nov 21 → Nov 21 Entered ▶ Running 0 49
Nov 21 → Nov 21 Assigned ▶ Running 0 49
Nov 21 → Nov 27 Scheduled ▶ Running 3 52
Dispatch 0.0d
Coordinators 57.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.3 days
Over SLA
Created: Sep 11, 2025 Due: Nov 28, 2025 Completed: Nov 27, 2025 (1 days early)
📅
53.0 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
48.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526264
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 83 pieces https://www.ebiotrack.com/inspection.php?iid=29989
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Murphy
Owner
Sherry Reich
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303939 (current) Invoiced
Inspection • David Cavaco
Created: Sep 11, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 48.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
34.6d / 2.0d SLA
Reschedule
6.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21 KSmith -- FSE resigned today without notice. Sent email to Carla to reschedule for 12/4 (DC)

11/12 KSmith -- Rescheduled for 11/26 with Carla (JS)

11/12 KSmith -- Sent email to Carla to reschedule for 11/26 (JS)

11/10 KSmith -- Need to reschedule due to repairs. Sending email to reschedule for 11/26 (JS)

10/1 KSmith -- Scheduled for 11/11 with Carla

10/1 KSmith -- Spent over 5 minutes on hold. Will try again later. Sent email to schedule for 11/11

9/29 KSmith -- Sent email to schedule for 11/11

9/24 KSmith -- Sent email to schedule for 11/11

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 83 pieces https://www.ebiotrack.com/inspection.php?iid=29989

Timeline

📞
Case Linked Sep 11, 7:00 AM
Case Number: 00526264
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 11, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
2 Technician Assigned Sep 24, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 0h
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Oct 1, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-11T15:00:00.000+0000
🚨 28.0 business days
🔄
Status: Reschedule by Kourtney Smith Nov 10, 12:13 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 0h
⚠️ 7.0 business days
🆕
3 Status: Entered Nov 19, 9:38 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0hVU000005CD8HYAW, James Salayo
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T14:00:00.000+0000
3.0 business days
🆕
3 Status: Entered Nov 21, 2:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T14:00:00.000+0000
4.0 business days
⏱️
2 3x Labor Added Nov 26, 7:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 5h, 0m
2.6 business days
📄
2 Status: Ready to Bill Dec 2, 9:33 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247925

Bottlenecks

Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Reschedule
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00526264
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Nov 26, 9:00 AM
Created
Sep 11, 11:48 AM
Invoice #
SM-247925

Work Details (3)

Name Type Status Qty Amount Date
WL-03021428 Labor Open 2 $0.00 Nov 26, 7:35 PM
WL-03021429 Labor Open 6 $2,529.60 Nov 26, 7:35 PM
WL-03021430 Labor Open 2 $0.00 Nov 26, 7:35 PM

Details