Q-00029957
Repair
Stryker XPS, Powerpro XT SN 2001003500464
The stretcher goes up in very small increments, they have changed batteries and it is fully charged.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
If the parts quoted are not needed, they will not be used.
QTY 16 PN 6500-101-327
10/10/2025 Sramen - updated due date and removed delay code.
10/9 KSmith -- Scheduled for Tuesday with Tom
10/9 KSmith -- Left VM to schedule for Tuesday. Sending email as well.
🔧Work Performed
Replaced hall sensor and tested stretcher multiple times. Stretcher functioned properly on all attempts.
🔍Technician Findings
Stretcher going up in 6 inch increments due to a faulty hall sensor.
⚠️Problem Description
Q-00029957
Repair
Stryker XPS, Powerpro XT SN 2001003500464
The stretcher goes up in very small increments, they have changed batteries and it is fully charged.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
If the parts quoted are not needed, they will not be used.
QTY 16 PN 6500-101-327 https://www.ebiotrack.com/workorder.php?wo=68136
📄Description
Stryker 6506 Power-PRO XT Power Cot
📧
Email:Re: Pascoag Fire Department -- EMS Repair -- WO-01303966
Completed Oct 9, 2025
From: thomas.lindgren@pascoagfire.org
To: ksmith@emsar.com
Hi and Yes that works perfectly. Just let me know what time.
Thanks, Tom
On Thu, Oct 9, 2025 at 9:37 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Tom,
The parts for the repair of your Stryker unit have shipped and are scheduled to arrive tomorrow.
Would Tuesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE
📧
Email: Pascoag Fire Department -- EMS Repair -- WO-01303966
Completed Oct 9, 2025
To: thomas.lindgren@pascoagfire.org
CC:
BCC:
Attachment: --none--
Subject: Pascoag Fire Department -- EMS Repair -- WO-01303966
Body:
Good Morning Tom,
The parts for the repair of your Stryker unit have shipped and are scheduled to arrive tomorrow.
Would Tuesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The d
📋
Outbound to +14016391440
Completed Oct 9, 2025
Left VM to schedule for Tuesday
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: thomas.lindgren@pascoagfire.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303966Location: Pascoag Fire DepartmentAddress: 105 Main St. Pascoag, RI 02859Device: 6506 Power-PRO XT 2001003500464Problem Description: Q-00029957
Repair
Stryker XPS, Power
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 25, 2025
To: thomas.lindgren@pascoagfire.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303966Location: Pascoag Fire DepartmentAddress: 105 Main St. Pascoag, RI 02859Device: 6506 Power-PRO XT 2001003500464Problem Description: Q-00029957
Repair
Stryker XPS, Power
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 18, 2025
To: thomas.lindgren@pascoagfire.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303966Location: Pascoag Fire DepartmentAddress: 105 Main St. Pascoag, RI 02859Device: 6506 Power-PRO XT 2001003500464Problem Description: Q-00029957
Repair
Stryker XPS, Power
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 11, 2025
To: thomas.lindgren@pascoagfire.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303966Location: Pascoag Fire DepartmentAddress: 105 Main St. Pascoag, RI 02859Device: 6506 Power-PRO XT 2001003500464Problem Description: Q-00029957
Repair
Stryker XPS, Power
📅
WO-01303966 - Repair - 6506 Power-PRO XT - Pascoag - Pascoag Fire Department
Oct 14, 2025 12:00pm – 1:00pm
Work Order: WO-01303966
Account: Pascoag Fire Department
Customer Case Number:
Location: Pascoag Fire Department
Address: 105 Main St., Pascoag, RI 02859
Manufacturer: Stryker Medical EMS
Model #: 6506 Power-PRO XT
Serial #: 2001003500464
Contact Name: Tom Lindgren
Contact Phone: 4016391440
Contact
Timeline
📞
Case Linked Sep 8, 12:25 PM
Case Number:00525281
Subject:Pascoag Fire Department (needs quote)
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Sep 11, 1:30 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 11, 1:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:10m
🚨20.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyOct 8, 12:46 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:26d 23h
👷
▶
2
Technician Assigned Oct 8, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 18m
💵
2x Expenses Added Oct 8, 4:14 PM
Type:Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Oct 9, 3:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-14T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangOct 14, 10:40 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 19h
✔️
▶
2
Status: Completed Oct 14, 6:18 PM
Status: Completed → 4x Parts Added
🔩
4x Parts Added
Type:Parts, Labor, Travel
Status:Open
Qty:1, 0.75, 1.75, 25
🏁
Status: Closed by Paul BonangOct 14, 6:27 PM
From:Completed
To:Closed
Duration in Previous:8m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Oct 16, 2:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️5.0 business days
🧾
Invoice Created Oct 22, 1:48 PM
Invoice Number:SM-243721
Bottlenecks
Awaiting Parts
Duration: 19.8 business days (threshold: 3.0 business days)
Exceeded by 16.8 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)