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WO-01304001 ↗ ServiceMax

WASHINGTON TOWNSHIP AMBULANCE ASSOC • Repair • P7

📍 Washington Township AMB Assoc — 4 Willow Street, Turnersville NJ, 08012

Sep 11, 2025 → Sep 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 22, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Sep 11 → Sep 16, 2025
3 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 4 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
Created: Sep 11, 2025 Completed: Sep 23, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0 / 7
Sep 11 → Sep 11 L2 Screening ▶ Running 0 0 / 7
Sep 11 → Sep 16 Awaiting Parts ⏸ Paused 3 —
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 1 / 7
Sep 17 → Sep 22 Assigned ▶ Running 3 4 / 7
Sep 22 → Sep 23 Scheduled ▶ Running 1 5 / 7
Sep 23 → Sep 23 Tech On Site ▶ Running 0 5 / 7
Dispatch 0.0d
Material Management 3.7d
Coordinators 7.5d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.7 days
Over SLA
Coordinators
7.5 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Sep 11, 2025 Due: Sep 23, 2025 Completed: Sep 23, 2025 (on time)
📅
8.7 days Total Age
⏱️
3.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
4.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00526166
RUSH EMS L2 Review
Closed
Q-00030013 Ferno 35-X-ST Serial 17N-366167 Pictures attached to email; also tried to capture on the attached PDF. The following parts are needed and the labor to install 1ea 8125279, 4ea 8488512, 1ea 8488537, 2ea 3903918, 1ea 3903917, 2ea 3652200, 1ea 3652000.
Priority
High
Origin
Email
Reason
New Case
Contact
Brandon Dimter
Owner
Shelby Robinson
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01304001 (current) Invoiced
Repair • Chris Galasso
Created: Sep 11, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 3.8 days stuck in "Assigned"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.7d / 3.0d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.22 M. Bateman Spoke with Brandon and let him know Chris would be there on 9.23 around 10AM.

🔧 Work Performed
REPLACED ALL PUD PARTS AND APPLIED THREADLOCKER TO MAIN DOWEL PIN SET SCREW; TESTED GOOD
🔍 Technician Findings
MAIN DOWEL PIN FELL OUT, PUD LOOSE
⚠️ Problem Description
Q-00030013 Ferno 35-X-ST Serial 17N-366167 Pictures attached to email; also tried to capture on the attached PDF. The following parts are needed and the labor to install 1ea 8125279, 4ea 8488512, 1ea 8488537, 2ea 3903918, 1ea 3903917, 2ea 3652200, 1ea 3652000.
📄 Description
Ferno Model 35-X (Series) Manual Ambulance Cot (X, XIT, XNM, XST)

Timeline

📞
Case Linked Sep 10, 4:26 PM
Case Number: 00526166
Subject: RUSH EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Sep 11, 2:33 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 11, 2:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 16, 2:16 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 23h
👷
▶
2 Technician Assigned Sep 17, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 36m
💵
8x Expenses Added Sep 18, 12:20 PM
Type: Expenses, Parts
Status: Open
Qty: 1, 4, 2
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 22, 8:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-09-23T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 23, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
3 3x Labor Added Sep 23, 11:08 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 53m
🏁
Status: Closed by Chris Galasso
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Sep 23, 3:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Sep 28, 11:14 PM
Invoice Number: SM-241824

Bottlenecks

Awaiting Parts
Duration: 3.7 business days (threshold: 3.0 business days)
Exceeded by 5.3 business hours
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days

🔗 Related Artifacts

📞
Case 00526166
Closed
📦
Parts Order 00081616
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Sep 23, 10:00 AM
Created
Sep 11, 2:33 PM
Invoice #
SM-241824

Work Details (11)

Name Type Status Qty Amount Date
WL-02940805 Expenses Open 1 $16.52 Sep 18, 12:20 PM
WL-02940806 Parts Open 1 $137.00 Sep 18, 12:21 PM
WL-02940807 Parts Open 4 $20.00 Sep 18, 12:21 PM
WL-02940808 Parts Open 1 $100.00 Sep 18, 12:21 PM
WL-02940809 Parts Open 2 $10.00 Sep 18, 12:21 PM
WL-02940810 Parts Open 1 $5.00 Sep 18, 12:21 PM
WL-02940811 Parts Open 2 $4.00 Sep 18, 12:21 PM
WL-02940812 Parts Open 1 $1.00 Sep 18, 12:21 PM
WL-02945726 Labor Open 0.5 $65.00 Sep 23, 11:08 AM
WL-02945727 Labor Open 0.5 $65.00 Sep 23, 11:08 AM
WL-02945728 Travel Open 8 $5.60 Sep 23, 11:08 AM

Details