Midmark Service Request Dispatch Authorization - WO-00103932
Closed
Zone 1
WD Dock Enhancement
If Yovany is not available to schedule service, ask for Nhut Huynh to schedule. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
9/17 KKelch per logged email from Cody- no background check is required and they will provide the orange vest with an escort while Thomas is on site. Email logged on WO-01304021
9/17 KKelch scheduled per logged email from Nhut, sent email response to confirm about background check/credentialing/PPE. Both emails logged on WO-01304021. Per Nhut, please check in at the front office and ask for Yovanny or Nhut in the return department
9/17 KKelch called Yovany to schedule for 9/23 between 9 and 10 am. Was transferred and asked to enter my mailbox number. Sent email. Call and email logged on WO-01304021
09/16/2025 SRobinson- Due date updated to match tracking. Arrival 09/18. 1ZE444250375664418
9/11/2025jsells
unable to reach customer via phone sending an email
🔧Work Performed
installed upgraded instrument doc
🔍Technician Findings
doc issue
⚠️Problem Description
Zone 1
WD Dock Enhancement
If Yovany is not available to schedule service, ask for Nhut Huynh to schedule. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📧
Email:RE: Scheduling for repairs needed at MWI Animal Health
Completed Sep 17, 2025
From: CHoffman@mwianimalhealth.com
To: nhuynh@mwianimalhealth.com, kaitlyn.kelch@emsar.com
Cc: mbeohm@mwianimalhealth.com, ycarteno@mwianimalhealth.com, WYon@mwianimalhealth.com
This is the first time you received an email from this sender (CHoffman@mwianimalhealth.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Good morning, No background check is required. We will provide an orange vest for t
📧
Email:RE: Scheduling for repairs needed at MWI Animal Health
Completed Sep 17, 2025
From: nhuynh@mwianimalhealth.com
To: kaitlyn.kelch@emsar.com
Cc: mbeohm@mwianimalhealth.com, ycarteno@mwianimalhealth.com, nhuynh@mwianimalhealth.com
This is the first time you received an email from this sender (nhuynh@mwianimalhealth.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Yes. That is good for us. You should check in at the front office and asking for Yovany or Nhut at Return departmen
📧
Email: Scheduling for repairs needed at MWI Animal Health
Completed Sep 17, 2025
To: ycarteno@mwianimalhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for repairs needed at MWI Animal Health
Body:
Good morning Yovany,
I am reaching out from EMSAR to schedule the repairs needed for your Midmark Mobile Delivery Units. Our technician, Thomas, can be there on 9/23 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch
📋
Outbound to +19134223900
Completed Sep 17, 2025
9/17 KKelch called Yovany to schedule for 9/23 between 9 and 10 am. Was transferred and asked to enter my mailbox number. Sent email. Call and email logged on WO-01304021
📞
Call
Completed Sep 11, 2025
emailed
📧
Email: WO-01304021
Completed Sep 11, 2025
To: ycarteno@mwianimalhealth.com
CC:
BCC:
Attachment: --none--
Subject: WO-01304021
Body:
Good afternoon,
We received your Midmark repair request(s) and have created a work order for you, WO-01304021. A coordinator will be reaching out to you to schedule a time for service. If you have any questions, you can call us at 800-733-6727 and reference that work order number.
Thank you,
EMSAR Dispatch
📅
WO-01304021 - Repair - AH9000 (Series) Mobile Delivery Unit - Edwardsville - MWI Animal Health
Sep 23, 2025 10:00am – 12:00pm
Work Order: WO-01304021
Account: MIDMARK
Customer Case Number: SR 1452854 WO-00103932
Location: MWI Animal Health
Address: 2450 Mid Point Dr, Edwardsville, KS 66111
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2843360
Contact Name: Yovany Carteno
Contact Ph
PDF
SRA_WO-00103932_ver1
Sep 11, 2025
PDF
mwi
Sep 23, 2025
Timeline
📞
Case Linked Sep 11, 11:41 AM
Case Number:00526406
Subject:Midmark Service Request Dispatch Authorization - WO-00103932
Status:Closed
📋
Work Order Created Sep 11, 3:44 PM
Work Order:WO-01304021
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 11, 3:52 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Sep 11, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:8m, 0m
⏳4.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonSep 16, 8:51 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:5d 4h
👷
▶
2
Technician Assigned Sep 17, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:12h 34m
🗓️
▶
2
Status: Scheduled Sep 17, 11:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-23T14:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 23, 9:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
▶
2
4x Labor Added Sep 23, 11:59 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 6m, 0m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Sep 24, 12:28 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Sep 27, 9:46 AM
Invoice Number:SM-241861
Bottlenecks
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)