Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
09-11-2025 JR Awaiting parts - part required to complete repair.
9-12-2025 JR – Original issues (motor high power and active inlet valve leaks) were resolved, but new leaks developed. Additional parts order required; status changed to reschedule pending parts.
🔧Work Performed
Repaired Agilent G1312 Binary Pump.
🔍Technician Findings
During PM pump seal replacement, reassembling Channel A pump head revealed damaged mounting posts causing misalignment and triggering a pump drive "motor power high” error. Unstacked solvent tray, degasser, and pump modules, opened pump module top, replaced pump drive assembly with refurbished exchange unit, verified proper alignment, and restacked modules.
Additional issues: Active Inlet Valve leaking — attempted cartridge replacement, replaced complete AIV assembly. Restriction capillary (mixing capillary to pressure sensor) leaking — replaced capillary. Outlet ball valve leaking — replaced valve and adsorber capillary.
Performed leak test, system pressure test, valve test, and pump elasticity calibration; all tests passed (as documented in PM work order SO 6007983923). Pump operated normally under load.
⚠️Problem Description
15K
SYS-LC-1260
Repair
WO80813339:MOTOR POWER TOO HIGH
📄Description
1260 Binary Pump
📞Call Description
SEP 2025 LC REPAIR
Timeline
📞
▶
4
Case Linked Sep 11, 4:33 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01304049
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Jared Rappaport
🔧
Status: Tech On Site by Jared RappaportSep 11, 4:54 PM
From:Assigned
To:Tech On Site
Duration in Previous:19m
⏱️
▶
2
Labor Added Sep 11, 5:37 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jared Rappaport
From:Tech On Site
To:Tech Off Site
Duration in Previous:43m
🗓️
▶
2
Status: Scheduled Sep 11, 7:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For:2025-09-12T20:30:00.000+0000
🔧
Status: Tech On Site by Jared RappaportSep 12, 3:28 PM
From:Scheduled
To:Tech On Site
Duration in Previous:20h 15m
⏱️
▶
2
Labor Added Sep 12, 8:33 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jared Rappaport
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 5m
⏱️
▶
2
2x Labor Added Sep 12, 9:09 PM
2x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Jared Rappaport
From:Tech Off Site
To:Reschedule
Duration in Previous:39m
⏳1.3 business days
👷
▶
2
Technician Assigned Sep 15, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:2d 13h
⏳2.0 business days
🔧
▶
2
Status: Tech On Site Sep 16, 11:18 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.66666666666667, 17
🔩
5x Parts Added Sep 16, 2:47 PM
Type:Parts
Status:Open
Qty:1, 2
🔩
▶
2
Parts Added Sep 16, 3:11 PM
Parts Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2.75, 0.75
✔️
Status: Completed by Jared RappaportSep 16, 3:21 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 2m
🏁
Status: Closed by Jared RappaportSep 16, 5:04 PM
From:Completed
To:Closed
Duration in Previous:1h 43m
📄
Status: Ready to Bill by Hannah ShawSep 17, 3:51 PM
From:Closed
To:Ready to Bill
Duration in Previous:22h 46m
🚨14.0 business days
📨
Status: Invoice Pending by Hannah ShawOct 6, 6:06 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19d 2h
💰
Status: Invoiced by Hannah ShawOct 7, 1:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:19h 47m
🧾
Invoice Created Oct 7, 3:31 PM
Invoice Number:SM-243053
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)