TRAVEL TO & FROM SITE 9/15 WERE BILLED UNDER WO-1300286.
15 SEP 2025 Larry Alberty
Installed new optical unit and problem cleared.
12 SEP 2025 Larry Alberty
Found Main Board defective due to no communication with other modules. Installed new board and problem cleared.
Found Optical unit defective due to failing intensity testing. Cleaned optics with no help. Ordered new optical unit.
Found TCC left heat exchanger defective due to failing the cool rate testing. Ordered new heat exchanger. Heat exchanger on back order with SDD October 16th.
Please assign to Larry Alberty ARP to site is 13 miles. Zone 1
🔧Work Performed
12 SEP 2025 Larry Alberty
Found Main Board defective due to no communication with other modules. Installed new board and problem cleared.
Found Optical unit defective due to failing intensity testing. Cleaned optics with no help. Installed new optical unit and problem cleared.
Found TCC left heat exchanger defective due to failing the cool rate testing. Ordered new heat exchanger. Heat exchanger on back order with SDD October 16th.
🔍Technician Findings
16 SEP 2025 Larry Alberty
Added mileage.
⚠️Problem Description
28R
SYS-LC-1260-E
Repair
Detector CAN will not acquire modules
📄Description
1200 Series Diode Array Detector
📞Call Description
SEP 2025 LC REPAIR
📞
Call
Completed Sep 15, 2025
15 SEP 2025 Larry Alberty
Installed new optical unit and problem cleared.
Sep 16, 2025 1:11pm
@Larry Alberty mileage both ways travel on 9/15 still need to be entered to WOD, even though they're non billable. Thank you.
Timeline
📞
▶
4
Case Linked Sep 11, 4:42 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01304053
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF0000001pE6KIAU, Larry Alberty
👷
Technician Assigned by Michael BurrisSep 11, 6:29 PM
Technician:Larry Alberty
🔧
Status: Tech On Site by Larry AlbertySep 12, 12:44 PM
From:Assigned
To:Tech On Site
Duration in Previous:20h 1m
⏱️
6x Labor Added Sep 12, 7:16 PM
Type:Labor, Travel, Parts
Status:Open
Qty:1, 4, 20
⏳1.6 business days
🚗
Status: Tech Off Site by Larry AlbertySep 15, 10:43 AM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2d 21h
🔄
Status: Reschedule by Larry AlbertySep 15, 10:50 AM
From:Tech Off Site
To:Reschedule
Duration in Previous:7m
👷
▶
2
Technician Assigned Sep 15, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:24m
🔧
Status: Tech On Site by Larry AlbertySep 15, 6:31 PM
From:Assigned
To:Tech On Site
Duration in Previous:7h 15m
✔️
Status: Completed by Larry AlbertySep 15, 7:01 PM
From:Tech On Site
To:Completed
Duration in Previous:30m
⏱️
▶
2
3x Labor Added Sep 15, 7:06 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Larry Alberty
From:Completed
To:Closed
Duration in Previous:6m
✏️
Status: WO Correction Needed by Hannah ShawSep 16, 1:12 PM
From:Closed
To:WO Correction Needed
Duration in Previous:18h 5m
🚗
▶
2
2x Travel Added Sep 16, 3:53 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Larry Alberty
From:WO Correction Needed
To:Closed
Duration in Previous:2h 42m
📄
Status: Ready to Bill by Hannah ShawSep 16, 4:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:23m
⚠️6.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 23, 9:21 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 17h
💰
Status: Invoiced by Hannah ShawSep 23, 9:26 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳2.0 business days
🧾
Invoice Created Sep 24, 10:41 AM
Invoice Number:SM-241753
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 7.3 business hours (threshold: 4.0 business hours)
Exceeded by 3.3 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)