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WO-01304057 ↗ ServiceMax

Innovative Care Solutions • Repair • P7

📍 Innovative Care Solutions - Dayton — 8205 Washington Church Rd, Dayton OH, 45458

Sep 11, 2025 → Sep 22, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 22, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Sep 11 → Sep 16, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Reschedule
Sep 19 → Sep 20, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Entered
Sep 20 → Sep 20, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 20 → Sep 22, 2025
1 business day (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
Created: Sep 11, 2025 Completed: Sep 22, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0 / 7
Sep 11 → Sep 11 L2 Screening ▶ Running 0 0 / 7
Sep 11 → Sep 16 Awaiting Parts ⏸ Paused 3
Sep 16 → Sep 16 Ready for Scheduling ▶ Running 0 0 / 7
Sep 16 → Sep 18 Assigned ▶ Running 2 2 / 7
Sep 18 → Sep 19 Scheduled ▶ Running 1 3 / 7
Sep 19 → Sep 20 Reschedule ▶ Running 0 3 / 7
Sep 20 → Sep 20 Entered ▶ Running 0 3 / 7
Sep 20 → Sep 22 Assigned ▶ Running 1 4 / 7
Sep 22 → Sep 22 Scheduled ▶ Running 0 4 / 7
Sep 22 → Sep 22 Tech On Site ▶ Running 0 4 / 7
Dispatch 0.0d
Material Management 3.4d
Coordinators 6.9d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.4 days
Over SLA
Coordinators
6.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Sep 11, 2025 Due: Sep 23, 2025 Completed: Sep 22, 2025 (1 days early)
📅
7.4 days Total Age
⏱️
3.4d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
3.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526061
Needs quote
Closed
Q-00029993 Stryker 070139228, Won't release. When taken out, it won't expand. The technician will need to evaluate the unit and determine if parts are needed for repairs. If any parts quoted are not needed, it will not be used/billed. Parts needed 2ea if needed 6506-001-016
Priority
High
Origin
Phone
Reason
New Case
Contact
Tionda Scott
Owner
Sherry Reich
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01304057 (current) Invoiced
Repair • Scott R Roberts
Created: Sep 11, 2025 • Closed: Sep 22, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 3.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.4d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Reschedule
0.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22/2025 CRamen spoke with Tionda and scheduled for this afternoon. 


9/22/2025 CRamen per Scott Roberts: Scott to call Fayette County EMS to see if PMs are needed as it appears that Bruce had recently done that. If so Scott will call this work order and schedule for today.


9/18/2025 TRB - Called to schedule PM and repair, advised that this repair was at their Dayton location and that i do not cover that area. Told her someone would contact to schedule another technician. 

9/17/2025 Sramen - updated due date based on parts eta of 9/18.

🔧 Work Performed
installed battery once supplied; adjusted manual release; checked for proper operation and provided customer instructions on operating the cot
🔍 Technician Findings
cot missing battery; legs collapse when removed from medic; manual release out of adjustment
⚠️ Problem Description
Q-00029993 Stryker 070139228, Won't release. When taken out, it won't expand. The technician will need to evaluate the unit and determine if parts are needed for repairs. If any parts quoted are not needed, it will not be used/billed. Parts needed 2ea if needed 6506-001-016 https://www.ebiotrack.com/workorder.php?wo=68176
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 10, 1:32 PM
Case Number: 00526061
Subject: Needs quote
Status: Closed
2.0 business days
📋
2 Work Order Created Sep 11, 4:48 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Sep 11, 4:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
3.9 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 16, 2:15 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 21h
👷
2 Technician Assigned Sep 16, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 52m
💵
Expenses Added Sep 17, 3:37 PM
Type: Expenses
Status: Open
Qty: 1
🗓️
2 Status: Scheduled Sep 18, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-09-19T18:00:00.000+0000
2.0 business days
🔄
Status: Reschedule by Teddie Bracken Sep 19, 12:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 2h
🆕
Status: Entered by Charles Ramen Sep 19, 11:38 PM
From: Reschedule
To: Entered
Duration in Previous: 10h 46m
👷
2 Technician Assigned Sep 19, 11:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Entered
To: Assigned
Duration in Previous: 6m
1.0 business days
📅
3 Dispatch Scheduled Sep 22, 11:54 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2d 12h
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-22T17:00:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Sep 22, 2:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 11m
⏱️
2 6x Labor Added Sep 22, 5:38 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 32m, 0m
📄
2 Status: Ready to Bill Sep 23, 9:54 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 0m, 1m
🚨 98.0 business days
🧾
Invoice Created Feb 17, 10:20 AM
Invoice Number: SM-241759

Bottlenecks

Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00526061
Closed
📦
Parts Order 00081626
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
Sep 22, 1:00 PM
Created
Sep 11, 4:48 PM
Invoice #
SM-241759

Work Details (7)

Name Type Status Qty Amount Date
WL-02939010 Expenses Open 1 $0.00 Sep 17, 3:37 PM
WL-02944930 Labor Open 2.1666666666667 $500.00 Sep 22, 5:38 PM
WL-02944931 Labor Open 0.083333333333333 $32.50 Sep 22, 5:38 PM
WL-02944932 Labor Open 1.25 $162.50 Sep 22, 5:38 PM
WL-02944933 Labor Open 2.1666666666667 $0.00 Sep 22, 5:38 PM
WL-02944934 Travel Open 79 $0.00 Sep 22, 5:38 PM
WL-02944935 Travel Open 77 $0.00 Sep 22, 5:38 PM

Details