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WO-01304059 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Sigma-Aldrich — 811 Paloma Dr Ste A, Round Rock TX, 78665

Sep 11, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 15, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Sep 15, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 11, 2025 Tech Off Site: Sep 15, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 0
Sep 11 → Sep 11 Assigned ▶ Running 0 0
Sep 11 → Sep 12 Scheduled ▶ Running 1 1
Sep 12 → Sep 12 Reschedule ▶ Running 0 1
Sep 12 → Sep 15 Scheduled ▶ Running 1 2
Sep 15 → Sep 15 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 3.4d
Field Work 1.0d
Billing 5.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Field Work
1.0 days
Billing
5.9 days
Over SLA
Created: Sep 11, 2025 Due: Sep 15, 2025 Completed: Sep 15, 2025 (on time)
📅
2.4 days Total Age
⏱️
5.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526583
6008064898
Closed
28R SYS-GC-7890A Repair Detector EPC module
Priority
High
Origin
Web
Reason
New Case
Contact
Edward Wells
Owner
Leona Coonrod
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304059 (current) Invoiced
Repair • Jose Gutierrez
Created: Sep 11, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 5.9 days stuck in "Ready to Bill"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3
🔧 Work Performed
While measuring the gas flows of the back FID for the Flow Accuracy test of the Operational Qualification, the hydrogen gas flow was found to be out of specification. Replaced the EPC module for the back FID and measured the gas flows again. After parts replacement, all gas flow measurements were found to be within the acceptable limits.
⚠️ Problem Description
28R SYS-GC-7890A Repair Detector EPC module
📄 Description
Agilent 7890A Series GC
📞 Call Description
SEP 2025 GC REPAIR

Timeline

📞
▶
2 Case Linked Sep 11, 4:47 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01304059
Type: Repair
Priority: PC
📅
▶
2 Status: Ready for Scheduling Sep 11, 4:53 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
🗓️
▶
2 Status: Scheduled Sep 11, 5:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-12T15:00:00.000+0000
🔄
▶
2 Status: Reschedule Sep 12, 11:37 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-15T14:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jose Gutierrez Sep 15, 10:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
⏱️
2x Labor Added Sep 15, 2:40 PM
Type: Labor
Status: Open
Qty: 2, 1
🚗
▶
3 Status: Tech Off Site Sep 15, 6:02 PM
Status: Tech Off Site → Travel Added → Parts Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 108
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Jose Gutierrez Sep 15, 6:54 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 51m, 0m
💵
Status: Billing Review by Hannah Shaw Sep 16, 1:00 PM
From: Closed, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 18h 6m, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 20h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:40 AM
Invoice Number: SM-241753

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📞
Case 00526583
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Sep 15, 10:30 AM
Created
Sep 11, 4:52 PM
Invoice #
SM-241753

Work Details (4)

Name Type Status Qty Amount Date
WL-02936172 Labor Open 2 $0.00 Sep 15, 2:40 PM
WL-02936173 Labor Open 1 $114.00 Sep 15, 2:40 PM
WL-02936498 Travel Open 108 $539.00 Sep 15, 6:06 PM
WL-02936499 Parts Open 1 $0.00 Sep 15, 6:07 PM

Details