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WO-01304072 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Yoon Dermatology — 1060 Meyer Rd, Wentzville MO, 63385

Sep 11, 2025 → Sep 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 17, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 18, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Sep 11, 2025 Tech Off Site: Sep 18, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0 / 4
Sep 11 → Sep 12 Ready for Scheduling ▶ Running 1 1 / 4
Sep 12 → Sep 12 Assigned ▶ Running 0 1 / 4
Sep 12 → Sep 18 Scheduled ▶ Running 4 5 / 4
Sep 18 → Sep 18 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Coordinators 6.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Sep 11, 2025 Due: Sep 17, 2025 Completed: Sep 18, 2025 (on time)
📅
5.3 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526466
Midmark Service Request Dispatch Authorization - WO-00103979
Closed
Travel Zone 1 PROBLEM SUMMARY MGIV Foot extension issue. ADDITIONAL NOTES Equipment is in Room C. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2722879 Item 641-003 ITEM DESCRIPTION GENERAL/PLASTIC SURGERY CHAIR, RECEPTS AND PROGAMMABILITY PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Ballew
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304072 (current) Invoiced
Repair • Kevin Cox
Created: Sep 11, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 KKelch called Courtney to schedule for 9/18 between 11:30 and 12:30 pm. Customer confirmed. Call logged on WO-01304069. Scheduled past SLA due to tech availability

09/11/2025 SRobinson- called Courtney Ballew, 1(314) 650-2328, she was driving ased to email the WO#. I advvised her that a coordinator will be reaching out to schedule.

🔧 Work Performed
Tighten hardware and performed functions test unit working properly
🔍 Technician Findings
Found that hardware was loose for foot pivot lever
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY MGIV Foot extension issue. ADDITIONAL NOTES Equipment is in Room C. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2722879 Item 641-003 ITEM DESCRIPTION GENERAL/PLASTIC SURGERY CHAIR, RECEPTS AND PROGAMMABILITY PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Sep 11, 12:52 PM
Case Number: 00526466
Subject: Midmark Service Request Dispatch Authorization - WO-00103979
Status: Closed
📋
Work Order Created Sep 11, 5:54 PM
Work Order: WO-01304072
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Sep 11, 6:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
3 Technician Assigned Sep 12, 9:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15h 38m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-18T19:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Kevin Cox Sep 18, 1:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
▶
2 5x Labor Added Sep 18, 2:59 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Kevin Cox
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 49m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 19, 3:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:07 AM
Invoice Number: SM-241639

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00526466
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Kevin Cox
Scheduled
Sep 18, 3:00 PM
Created
Sep 11, 5:54 PM
Invoice #
SM-241639

Work Details (5)

Name Type Status Qty Amount Date
WL-02941027 Labor Open 0.66666666666667 $0.00 Sep 18, 2:59 PM
WL-02941028 Labor Open 0.33333333333333 $55.00 Sep 18, 2:59 PM
WL-02941029 Labor Open 0.75 $0.00 Sep 18, 2:59 PM
WL-02941030 Travel Open 32 $110.00 Sep 18, 2:59 PM
WL-02941031 Travel Open 27 $0.00 Sep 18, 2:59 PM

Details