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WO-01304076 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 OK-Oklahoma City — 13100 North Western Ave, STE 100, Oklahoma City OK, 73114

Sep 12, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 72 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Dec 30, 2025
72 business days (not counted)
▶ Clock Running
Status: L2 Review
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 12, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Dec 30 Awaiting Parts ⏸ Paused 72 —
Dec 30 → Dec 30 L2 Review ▶ Running 0 0
Dec 30 → Dec 30 Entered ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Material Management 73.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
73.0 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Nov 14, 2025 Completed: Dec 30, 2025 (45 days late)
📅
73.0 days Total Age
⏱️
73.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
70.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00526398
OK-Oklahoma City - Inspection Repair
Closed
Inspection #: 28566 Asset ID: 6343736 Model: Deka - Smartlipo Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Power Chord outer jacket is torn and the internal wires of the cord are exposed. Unit requires a new power chord. Pictures will be attached to the notes in Service Max.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deana Shaw
Owner
Virtual Tech
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304076 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Sep 12, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 73.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 70.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
73.0d / 3.0d SLA
L2 Review
0.0d
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Review and part look up and ship to customer
🔍 Technician Findings
Review and part look up and ship to customer
⚠️ Problem Description
Inspection #: 28566 Asset ID: 6343736 Model: Deka - Smartlipo Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Power Chord outer jacket is torn and the internal wires of the cord are exposed. Unit requires a new power chord. Pictures will be attached to the notes in Service Max. https://www.ebiotrack.com/workorder.php?wo=68151

Timeline

📞
Case Linked Sep 11, 11:33 AM
Case Number: 00526398
Subject: OK-Oklahoma City - Inspection Repair
Status: Closed
📋
▶
3 Work Order Created Sep 12, 8:06 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00081639
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 73.0 business days
🔩
▶
6 2x Parts Added Dec 30, 11:30 AM
2x Parts Added → Status: L2 Review → Status: Entered → Labor Added → Status: Assigned → Technician Assigned
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 109d 4h
🆕
Status: Entered by Derek Reynolds
From: L2 Review
To: Entered
Duration in Previous: 2m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.55
👷
Status: Assigned by Derek Reynolds
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Derek Reynolds
Technician: a0h8Y00000JjEstQAF, Virtual Tech
📄
▶
3 Status: Ready to Bill Dec 31, 9:09 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250174
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Awaiting Parts
Duration: 73.0 business days (threshold: 3.0 business days)
Exceeded by 70.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

📞
Case 00526398
Closed
📦
Parts Order 00081639
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 12, 8:06 AM
Invoice #
SM-250174

Work Details (3)

Name Type Status Qty Amount Date
WL-03049697 Parts Open 1 $72.31 Dec 30, 11:30 AM
WL-03049698 Expenses Open 1 $16.50 Dec 30, 11:30 AM
WL-03049701 Labor Open 0.55 $89.25 Dec 30, 11:34 AM

Details