Detailed work order timeline, KPIs, and analysis
NORTH CYPRESS EMS • Repair • P7
📍 North Cypress EMS - 11645 Telge Rd. — 11645 Telge Rd, Cypress TX, 77429
Sep 12, 2025 → Oct 6, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 12 → Sep 12 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 12 → Sep 12 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 12 → Sep 26 | Awaiting Parts | ⏸ Paused | 10 | — |
| Sep 26 → Sep 26 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Sep 26 → Oct 3 | Assigned | ▶ Running | 5 | 5 / 7 |
| Oct 3 → Oct 7 | Scheduled | ▶ Running | 2 | 7 / 7 |
10/03/2025 LHill-chatter to Lauren Oberg-
@[Lauren Oberg] Please update the address for this location to : We are located at 11645 Telge rd.
Also, please make sure it gets updated ASAP on the WO.
@[Chane Lacy] The correct address for this WO is: 11645 Telge rd. @[Rhea Cook]
10/03/2025 LHill-rec'd email from Richard-We are located at 11645 Telge rd.
See logged email.
10/03/2025 LHill-rec'd email from Richard Terranova- can be here at 8a Monday Oct 6th
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)?
I know Chane. We're good.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
I have the cot ready in the garage
Parts Deliver (if applicable): Not applicable
If parts have been received: Not Applicable
If parts have not yet arrived but have an ETA: Not Applicable
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date?
I will. I have an orientation on site at 11a. Chane can interrupt this class with status checks.
Best phone number for the technician to use: 281.733.7930 - My Cell.
See logged email.
10/02/2025 LHill-sent email to Richard "Check" Terranova at flt.mgr@northcypress-ems.com to schedule repair. offered 10/6 with tech arrival between 8am-10am.
10/02/2025 LHill-called (281) 733-7930 and mailbox was full. Unable to leave a message.
10/02/2025 LHill-tracked parts-Your shipment
1Z01E3E70398579365
Estimated delivery
Today, October 02 between 11:15 A.M. - 2:15 P.M.
10/1/25 CDempsey- Tracking shows scheduled delivery tomorrow Oct 2nd.
9/26/25 RCook- Sent email to Richard Terranova advising WO has been received but we are waiting on parts. As soon as tracking is received we will reach out to schedule. See logged email.
9/26/25 RCook- Chattered: @Sherry Reich Can you please add the serial number to the WO? Thank you!
9/26/25 RCook- Called Richard to advise that WO has been received and we are waiting on parts. As soon as tracking is received we will reach out to schedule. Could not leave message. VM not set up.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02953231 | Parts | Open | 1 | $550.80 | Sep 29, 3:32 PM |
| WL-02953234 | Expenses | Open | 1 | $14.70 | Sep 29, 3:33 PM |
| WL-02961527 | Labor | Open | 1.5 | $195.00 | Oct 6, 9:26 PM |
| WL-02961528 | Labor | Open | 1 | $130.00 | Oct 6, 9:26 PM |
| WL-02961529 | Labor | Open | 1 | $130.00 | Oct 6, 9:26 PM |
| WL-02961530 | Travel | Open | 75 | $74.90 | Oct 6, 9:26 PM |
| WL-02961531 | Travel | Open | 32 | $0.00 | Oct 6, 9:26 PM |