Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304080 ↗ ServiceMax

JAWONIO • Repair • P7

📍 JAWONIO - 20 MILES ROAD — 20 MILES ROAD, Suffern NY, 10901

Sep 12, 2025 → Sep 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 23, 2025
✓ SLA Met (3 biz days early)
Active: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Reschedule
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 2 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 4 of 7 biz days used
Created: Sep 12, 2025 Completed: Sep 18, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 7
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 7
Sep 12 → Sep 12 Assigned ▶ Running 0 0 / 7
Sep 12 → Sep 16 Scheduled ▶ Running 2 2 / 7
Sep 16 → Sep 16 Reschedule ▶ Running 0 2 / 7
Sep 16 → Sep 18 Scheduled ▶ Running 2 4 / 7
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 23, 2025 Completed: Sep 18, 2025 (5 days early)
📅
4.2 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darrell Hope — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 16, 2025
Visit 2 Sep 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00526447
EMS L2 Review
Closed
Q-00030017 The lift keeps stopping and starting. The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Dino Patrikis
Owner
Sherry Reich
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304080 (current) Invoiced
Repair • Darrell Hope
Created: Sep 12, 2025 • Closed: Sep 17, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/12 KSmith -- Scheduled for Tuesday with Dino

9/12 KSmith -- Sent email to schedule for Tuesday

🔧 Work Performed
9/17, dhope, troubleshooting, isolated issue to interlock system, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, relayed findings to Dino, suggested possible solutions,,,,,,,,,,,,,,,,,,,
🔍 Technician Findings
9/17, dhope, found lift with power issue, probable cause interlock system, found modifications to system probably causing failure,,,,,,,,,,,,,,,,,,,,,,,,,,
⚠️ Problem Description
Q-00030017 The lift keeps stopping and starting. The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=68155
📄 Description
Braun NCL Century Series Lift

Timeline

📞
Case Linked Sep 11, 12:20 PM
Case Number: 00526447
Subject: EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Sep 12, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Sep 12, 10:45 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Darrell Hope
🗓️
▶
2 Status: Scheduled Sep 12, 12:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-16T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
4 3x Labor Added Sep 16, 7:23 PM
3x Labor Added → Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🔄
Status: Reschedule by Darrell Hope
From: Scheduled
To: Reschedule
Duration in Previous: 4d 6h
🗓️
Status: Scheduled by Darrell Hope
From: Reschedule
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Darrell Hope
Scheduled For: 2025-09-17T21:00:00.000+0000
⏳ 1.6 business days
✔️
Status: Completed by Darrell Hope Sep 17, 9:28 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 1h
⏱️
▶
2 5x Labor Added Sep 17, 9:38 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill Sep 19, 10:29 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Billing Review
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Sep 19, 10:34 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.0 business days
🧾
Invoice Created Oct 2, 12:47 PM
Invoice Number: SM-241567

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00526447
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Darrell Hope
Scheduled
Sep 17, 5:00 PM
Created
Sep 12, 8:16 AM
Invoice #
SM-241567

Work Details (8)

Name Type Status Qty Amount Date
WL-02937938 Labor Open 1 $130.00 Sep 16, 7:23 PM
WL-02937939 Labor Open 0.98333333333333 $130.00 Sep 16, 7:23 PM
WL-02937940 Travel Open 30 $21.00 Sep 16, 7:23 PM
WL-02939893 Labor Open 0.73333333333333 $97.50 Sep 17, 9:38 PM
WL-02939894 Labor Open 1.4833333333333 $195.00 Sep 17, 9:38 PM
WL-02939895 Labor Open 0.73333333333333 $0.00 Sep 17, 9:38 PM
WL-02939896 Travel Open 25 $38.50 Sep 17, 9:38 PM
WL-02939897 Travel Open 30 $0.00 Sep 17, 9:38 PM

Details