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WO-01304091 ↗ ServiceMax

WILLOUGHBY FIRE DEPARTMENT • Repair • P7

📍 Willoughby Fire Dept - Euclid Ave. — 37000 Euclid Ave, Willoughby OH, 44094

Sep 12, 2025 → Dec 31, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 23, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 68 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸68d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Dec 23, 2025
68 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 26, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 31, 2025
3 business days (counted)
Running total: 5 of 7 biz days used
Created: Sep 12, 2025 Completed: Dec 31, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 7
Sep 12 → Sep 12 L2 Screening ▶ Running 0 0 / 7
Sep 12 → Dec 23 Awaiting Parts ⏸ Paused 68 —
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 7
Dec 23 → Dec 26 Assigned ▶ Running 2 2 / 7
Dec 26 → Dec 31 Scheduled ▶ Running 3 5 / 7
Dispatch 0.3d
Material Management 69.0d
Coordinators 6.8d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Material Management
69.0 days
Over SLA
Coordinators
6.8 days
Over SLA
Billing
0.1 days
Created: Sep 12, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
74.0 days Total Age
⏱️
69.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
70.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526016
L2 review - EMS
Closed
Accepted Quote: Q-00030001 Cot fully operational, reviewed inspection results with customer, returned cot to service. Slider and mag slider worn and rotated, Stretcher old style inner legs and struggling to lift weight, quote needing sent for leg bearing upgrade kit scheduled psm was completed and then unit was returned to regular service. 21.4hrsBeyond economical repair Intermittent failure Parts Needed- Emsar to follow up with quote for needed replacement part. Part needed quoting is 6500-700-037 X1unit still able to be used and in service
Priority
Standard
Origin
Email
Reason
New Case
Contact
Timothy Gamiere
Owner
John Rolston
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01304091 (current) Invoiced
Repair • Brandon Green
Created: Sep 12, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 69.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 70.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
69.0d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/25 RBerry- Received confirmation from Timothy Gamiere to schedule for 12/31/25 with arrival time between 9:30AM-11:30AM. See logged email.


12/24/25 AJinerson - Sent email to POC Timothy Gamiere offering tech visit on Weds. 12/31 with eta between 9:30am-11:30am.


12/24/25 AJinerson - Called site to schedule tech visit. Left VM regarding scheduling for the Captain. 


12/24/25 AJinerson - Parts ETA to tech 12/24 by end of day.



12/23/25 RBerry- LM with Timothy Gamiere advising parts should be shipping to tech today. We will call back once tracking is received. 


12/23/25 Rberry- Updated due date based on parts. WO was released to ASC on 12/23/25


12/23/25 RBerry- Per LYoder in ASC call, assign to Brandon Green. Dustin Antolin is full until 12/31

🔧 Work Performed
repair completed with parts as follows bearing service kit x1 tested unit unit working as intended and placed back into service
🔍 Technician Findings
upgraded bearing kit needed
⚠️ Problem Description
Accepted Quote: Q-00030001 Cot fully operational, reviewed inspection results with customer, returned cot to service. Slider and mag slider worn and rotated, Stretcher old style inner legs and struggling to lift weight, quote needing sent for leg bearing upgrade kit scheduled psm was completed and then unit was returned to regular service. 21.4hrsBeyond economical repair Intermittent failure Parts Needed- Emsar to follow up with quote for needed replacement part. Part needed quoting is 6500-700-037 X1unit still able to be used and in service https://www.ebiotrack.com/workorder.php?wo=68161
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 10, 12:04 PM
Case Number: 00526016
Subject: L2 review - EMS
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Sep 12, 9:04 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by John Rolston
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 12, 11:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 5m
🚨 69.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Dec 23, 11:39 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 102d 1h
👷
▶
2 Technician Assigned Dec 23, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 46m
🔩
3x Parts Added Dec 23, 3:52 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Dec 26, 11:52 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 2d 21h
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Dec 31, 5:55 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Diane Patton Jan 2, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
▶
2 Status: Invoice Pending Jan 2, 5:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Jan 5, 8:17 AM
Invoice Number: SM-250440

Bottlenecks

Awaiting Parts
Duration: 69.0 business days (threshold: 3.0 business days)
Exceeded by 66.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00526016
Closed
📦
Parts Order 00081656
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Dec 31, 9:30 AM
Created
Sep 12, 9:04 AM
Invoice #
SM-250440

Work Details (6)

Name Type Status Qty Amount Date
WL-03046515 Parts Open 1 $1,426.95 Dec 23, 3:52 PM
WL-03046516 Expenses Open 1 $0.00 Dec 23, 3:52 PM
WL-03046518 Expenses Open 1 $0.00 Dec 23, 3:53 PM
WL-03051867 Labor Open 1.5 $0.00 Dec 31, 5:55 PM
WL-03051868 Labor Open 2.5 $0.00 Dec 31, 5:55 PM
WL-03051869 Travel Open 85 $0.00 Dec 31, 5:55 PM

Details