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WO-01304094 ↗ ServiceMax

MEDICAL POSITIONING INC. • Repair • PC

📍 UC San Diego Medical Center — 6200 Greenwich Drive, San Diego CA, 92122

Sep 12, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 19, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 15 → Sep 17, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 26, 2025
7 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 12, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 15 Ready for Scheduling ▶ Running 1 1
Sep 15 → Sep 15 Assigned ▶ Running 0 1
Sep 15 → Sep 17 Awaiting Parts - Customer ⏸ Paused 2 —
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 1
Sep 17 → Sep 17 Entered ▶ Running 0 1
Sep 17 → Sep 17 Assigned ▶ Running 0 1
Sep 17 → Sep 26 Scheduled ▶ Running 7 8
Dispatch 0.0d
Material Management 2.7d
Coordinators 9.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.7 days
Coordinators
9.3 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Sep 26, 2025 (6 days late)
📅
10.3 days Total Age
⏱️
7.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 17, 2025
Visit 2 Sep 25, 2025

AI Analysis

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Originating Case

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🎫
Case #00526517
Case 122644 - UC San Diego Medical Center - VasScan X - Model 084 - SN 812982 - MFG 8/27/25
Closed
Please dispatch FT to site to replace casters, we would need repair to happen after 9/16 as that is when the parts will be at the facility. Instructions included on this email if you can please provide to FT assigned. Please send their EM and contact number when WO is assigned to the chosen FT. Case 122644 – Two casters need replaced; parts will already be at facility. May need assistance from biomed to lift bed up on one end to attach casters. Eden Schroeder, 816-643-5109 desk, eschroeder@medicalpositioning.com if Eden cannot be reached, contact Teri Masoner 816-591-5567 or tmasoner@medicalpositioning.com. ther Comments: Medical Positioning, Inc. (MPI) Eden Schroeder Case 122644 – UC San Diego Medical Center Lynne Kratka 6200 Greenwich Drive San Diego CA 92122 858-229-4404 Cell Lkratka@health.ucsd.edu 812982 Case 122644 – Two casters need replaced; parts will already be at facility. May need assistance from biomed to lift bed up on one end to attach casters. Eden Schroeder, 816-643-5109 desk, eschroeder@medicalpositioning.com if Eden cannot be reached, contact Teri Masoner 816-591-5567 or tmasoner@medicalpositioning.com. The signature and approval of the on-site contact that is worked with for the facility needs to verify by signature that they agree that the work to the product is complete and that the product is working per design. Please also print their first and last name, contact number and email address for MPI follow up confirmation as well the sign off. Do not leave the facility without this completed. Please.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lynne Kratka
Owner
Sherry Reich
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304094 (current) Invoiced
Repair • Rene Yescas
Created: Sep 12, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 7.3 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.7d
Scheduled
7.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-17-25 RYescas second visit required additional 2 more wheel casters needed,parts will ship to the site,will return to complete repair.9-17 Mburris called spoke with Lynne Kratka and set appt 

9/17/25 SReich - Per an email from MPI, The parts are at the facility awaiting repair. Forwarded email (which came to my personal email) to M Burris.


9-15 Mburris called site spoke with Lynne Kratka she advised still waiting on parts and has no tracking information

🔧 Work Performed
only 2 casters shipped to the site,removed 2 broken casters and installed 2 new casters,called and advised MPI spoke with TERY,2 more wheel casters will be shipped to the site,will return to complete repair.2nd visit,jacked up table,removed bad casters,installed new caseters,showed customer,table test ok,service complete
🔍 Technician Findings
bad wheel casters on all 4 corners
⚠️ Problem Description
Please dispatch FT to site to replace casters, we would need repair to happen after 9/16 as that is when the parts will be at the facility. Instructions included on this email if you can please provide to FT assigned. Please send their EM and contact number when WO is assigned to the chosen FT. Case 122644 – Two casters need replaced; parts will already be at facility. May need assistance from biomed to lift bed up on one end to attach casters. Eden Schroeder, 816-643-5109 desk, eschroeder@medicalpositioning.com if Eden cannot be reached, contact Teri Masoner 816-591-5567 or tmasoner@medicalpositioning.com. The signature and approval of the on-site contact that is worked with for the facility needs to verify by signature that they agree that the work to the product is complete and that the product is working per design. Please also print their first and last name, contact number and email address for MPI follow up confirmation as well the sign off. Do not leave the facility without this completed. Please.
📄 Description
MPI EchoTable (series) Ultrasound table (051, 072, 073, 083, 222, 233, 251, 272, 273, 283, 1233, 2251, 2273, 2283, 4152)

Timeline

📞
Case Linked Sep 11, 2:50 PM
Case Number: 00526517
Subject: Case 122644 - UC San Diego Medical Center - VasScan X - Model 084 - SN 812982 - MFG 8/27/25
Status: Closed
📋
▶
2 Work Order Created Sep 12, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 15, 2:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 4h
👤
Status: Awaiting Parts - Customer by Michael Burris Sep 15, 2:30 PM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 14m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Sep 17, 11:52 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 21h
🆕
▶
3 Status: Entered Sep 17, 12:04 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-17T21:00:00.000+0000
⏱️
5x Labor Added Sep 17, 9:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 2.5, 20, 90
📅
Dispatch Scheduled by Rene Yescas Sep 18, 10:10 AM
Scheduled For: 2025-09-25T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 5x Labor Added Sep 25, 10:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 10h, 0m
📄
▶
2 Status: Ready to Bill Sep 26, 4:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 35.9 business days
🧾
Invoice Created Nov 18, 2:45 PM
Invoice Number: SM-242250

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

📞
Case 00526517
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
Corporate
Technician
Rene Yescas
Scheduled
Sep 25, 8:00 AM
Created
Sep 12, 9:14 AM
Invoice #
SM-242250

Work Details (10)

Name Type Status Qty Amount Date
WL-02939824 Labor Open 1 $0.00 Sep 17, 9:03 PM
WL-02939825 Labor Open 1.5 $135.00 Sep 17, 9:03 PM
WL-02939826 Labor Open 2.5 $0.00 Sep 17, 9:03 PM
WL-02939827 Travel Open 20 $200.00 Sep 17, 9:03 PM
WL-02939828 Travel Open 90 $0.00 Sep 17, 9:03 PM
WL-02950097 Labor Open 1 $0.00 Sep 25, 10:09 PM
WL-02950098 Labor Open 1.5 $135.00 Sep 25, 10:09 PM
WL-02950099 Labor Open 2.5 $0.00 Sep 25, 10:09 PM
WL-02950100 Travel Open 20 $200.00 Sep 25, 10:09 PM
WL-02950101 Travel Open 90 $0.00 Sep 25, 10:09 PM

Details