That works for me here is my cell # 518-569-3134. Your technician can call me if the paid crew is on a call.
9/17 KSmith -- Lawrence was not in today. Sent email to schedule for Monday afternoon
9/16 KSmith -- Parts are shipping today
9/15 KSmith -- FSE does not have parts in stock. Parts need ordered
9/15 KSmith -- Followed up with FSE to see if parts are in stock
9/12 KSmith -- FSE is checking if they have parts in stock
9/12/25 SReich - Sent K Smith a teams message to let her know I am putting WO in RFS (because of L2 notes on parts order).
🔧Work Performed
**R&R PL telescoping arm assembly
**Function & cycle tested to confirm no mother issues. Unit back in service
🔍Technician Findings
Unit OOS
**PL telescoping arm assembly not locking into place at any point creating a potential failure while in use while creating a potential pinch point.
⚠️Problem Description
Q-00029858
Ferno iNX Powered Cot
The right telescoping arm will not lock in place and it is bent
1 telescoping handle, 0800582 https://www.ebiotrack.com/workorder.php?wo=68163
From: lbashaw1@gmail.com
To: ksmith@emsar.com
Thank you!
On Wed, Sep 17, 2025, 10:27 Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Great thank you Lawrence! I have you on the schedule for Monday afternoon. The technician will be onsite between 12pm-2pm.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.ems
From: lbashaw1@gmail.com
To: ksmith@emsar.com
Hi Kourtney,
Thanks for keeping me in the loop!
That works for me here is my cell # 518-569-3134. Your technician can call me if the paid crew is on a call.
Thanks,
Larry
On Wed, Sep 17, 2025, 10:02 Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Lawrence,
The parts for the repair of your iNX unit have shipped and are scheduled to arrive on Friday.
Would Monday afternoon work for the technician to co
To: lbashaw1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: ELIZABETHTOWN-LEWIS EMS -- EMS Repair -- WO-01304100
Body:
Hi Lawrence,
The parts for the repair of your iNX unit have shipped and are scheduled to arrive on Friday.
Would Monday afternoon work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer co
📋
Outbound to +15188732122
Completed Sep 17, 2025
Lawrence was not available. Sending email to schedule for Monday.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 15, 2025
To: lbashaw1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304100Location: ELIZABETHTOWN-LEWIS EMSAddress: 8143 US Route 9 Elizabethtown, NY 12932Device: Problem Description: Q-00029858
Ferno iNX Powered Cot
The right telescoping arm will not loc
Work Order: WO-01304100
Account: ELIZABETHTOWN-LEWIS EMS
Customer Case Number:
Location: ELIZABETHTOWN-LEWIS EMS
Address: 8143 US Route 9, Elizabethtown, NY 12932
Manufacturer:
Model #:
Serial #:
Contact Name: Lawrence Bashaw
Contact Phone: 518-873-2122
Contact Email: lbashaw1@gmail.com
Due Date