Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Roseville Medical Center — 1600 Eureka Rd, Roseville CA, 95661-3027
Sep 12, 2025 → Nov 7, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 12 → Sep 12 | Created | ▶ Running | 0 | 0 / 4 |
| Sep 12 → Sep 12 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Sep 12 → Sep 15 | Assigned | ▶ Running | 1 | 1 / 4 |
| Sep 15 → Sep 15 | Scheduled | ▶ Running | 0 | 1 / 4 |
| Sep 15 → Sep 15 | Tech On Site | ▶ Running | 0 | 1 / 4 |
| Sep 15 → Sep 15 | Tech Off Site | ▶ Running | 0 | 1 / 4 |
| Sep 15 → Sep 18 | Reschedule | ▶ Running | 3 | 4 / 4 |
| Sep 18 → Sep 24 | Scheduled | ▶ Running | 4 | 8 / 4 |
| Sep 24 → Sep 25 | Tech On Site | ▶ Running | 1 | 9 / 4 |
| Sep 25 → Sep 25 | Reschedule | ▶ Running | 0 | 9 / 4 |
| Sep 25 → Sep 29 | Scheduled | ▶ Running | 2 | 11 / 4 |
| Sep 29 → Sep 29 | Tech On Site | ▶ Running | 0 | 11 / 4 |
| Sep 29 → Oct 3 | Scheduled | ▶ Running | 4 | 15 / 4 |
| Oct 3 → Oct 3 | Tech On Site | ▶ Running | 0 | 15 / 4 |
| Oct 3 → Oct 6 | Awaiting Parts | ⏸ Paused | 1 | — |
| Oct 6 → Oct 9 | Ready for Scheduling | ▶ Running | 3 | 18 / 4 |
| Oct 9 → Oct 10 | Assigned | ▶ Running | 1 | 19 / 4 |
| Oct 10 → Oct 13 | Scheduled | ▶ Running | 0 | 19 / 4 |
| Oct 13 → Oct 14 | Tech On Site | ▶ Running | 1 | 20 / 4 |
| Oct 14 → Oct 21 | Awaiting Parts | ⏸ Paused | 5 | — |
| Oct 21 → Oct 22 | Scheduled | ▶ Running | 1 | 21 / 4 |
| Oct 22 → Oct 22 | Tech On Site | ▶ Running | 0 | 21 / 4 |
| Oct 22 → Oct 23 | Awaiting Parts | ⏸ Paused | 1 | — |
| Oct 23 → Oct 28 | Ready for Scheduling | ▶ Running | 3 | 24 / 4 |
| Oct 28 → Oct 29 | Scheduled | ▶ Running | 1 | 25 / 4 |
| Oct 29 → Oct 29 | Tech On Site | ▶ Running | 0 | 25 / 4 |
| Oct 29 → Oct 29 | Awaiting Parts | ⏸ Paused | 0 | — |
| Oct 29 → Oct 30 | Reschedule | ▶ Running | 1 | 26 / 4 |
| Oct 30 → Oct 30 | Assigned | ▶ Running | 0 | 26 / 4 |
| Oct 30 → Nov 7 | Scheduled | ▶ Running | 6 | 32 / 4 |
| Nov 7 → Nov 7 | Tech On Site | ▶ Running | 0 | 32 / 4 |
11-3 Mburris called Lm on vmail
11-3 Mburris
1ZE444250146450028
Scheduled Delivery
Today, November 03 by 12:00 P.M.
10/31/25 SReich
Order No: 735762 Customer PO No: SR1454606 Customer: Midmark No Charge Service Request NO: 1454606 Ship To Name: EMSAR Inc Ship To Address: 4600 Plantation Dr Ship To City/State: Fair Oaks, CA 95628-5610 Waybill (Tracking #): 1ZE444250146450028 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 31-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-1139-00 SERIAL #: DESCRIPTION: KIT, PCB, 647, NON-PROG10/30/25 RCook- Updated due date based on parts. Updated delay code to 2d Site Driven-Requested reschedule. Site specifically requested 11/7/25
10/30/2025 LHill-Called (916) 784-5800 and spoke with Nick. I was going to offer 11/3 but he requested 11/7 between 8-10. He will go track down the parts and put near the equipment. If for some reason he can't locate the parts he will call me back.
Name of person you are speaking with: Nick St John
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable)
Have the shipped parts been received? ☒ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response: He will go track down the parts and put near the equipment. If for some reason he can't locate the parts he will call me back.
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 11/7
Confirm arrival window (2–4 hrs): 8am-10am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 916-784-5800
(If the above answer is NO): Onsite POC Name & Number:
10-28 Mburris called site and set appt
10-28 Mburris
1ZE444250373793470
Estimated delivery
Today, October 28 between 9:15 A.M. - 11:15 A.M.
10/23/25 SReich
Order No: 734172 Customer PO No: SR1454606 Customer: Midmark No Charge Service Request NO: 1454606 Ship To Name: Kaiser Permanente Ship To Address: 1600 Eureka Rd Ship To City/State: Roseville, CA 95661-3027 Waybill (Tracking #): 1ZE444250373793470 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 23-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-0831-03 SERIAL #: DESCRIPTION: KIT, POTENTIOMETER - BASE10-21 Mburris site reached out to tech to set with parts
10/14/25 lcoonrod
Currently, we are not able to provide the tracking details. Order No: 732198 Customer PO No: SR1454606 Customer: Midmark No Charge Service Request NO: 1454606 Ship To Name: EMSAR Inc Ship To Address: 4600 Plantation Dr Ship To City/State: Fair Oaks, CA 95628-5610 Waybill (Tracking #): 1ZE444250373822741 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 015-1821-00 SERIAL #: DESCRIPTION: BASE LIMIT SW HARN W/O SENSOR10/09/2025 LHill-email bounced for Nick Stjohn at nicholas.stjohncoleman@kp.org
10/09/2025 LHill-Called 1(916) 784-5800 for Nick StJohn. operator tried to transfer me but got disconnected. (Was going to offer 10/13 8am-10am)
10/09/2025 LHill-tracked parts.Your shipment
1ZE444250374510924
Estimated delivery
Tomorrow, October 10 between 9:30 A.M. - 12:30 P.M.
10/6/2025jsells
Ship To Name: EMSAR Inc Ship To Address: 4600 Plantation Dr Ship To City/State: Fair Oaks, CA 95628-5610 Waybill (Tracking #): 1ZE444250374510924 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 06-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-1723-01 SERIAL #: DESCRIPTION: KIT, BASE ACTUATOR WITH MOTOR10-10 Mburris tech called said site reached out to him to set
10/2/25 - JArmas - confirmed with contact chair is located in Podiatry MOB 1st floor, scheduling for 10/3 at 9am
9-25 Mburris called site spoke with Kody and set appt
9-25 Pgreen Customer was not onsite- will need to reschedule
9-18 Mburris called site spoke with Kody and set appt
9/15 - JArmas, arrived on site and and was told contact was gone from site all week, spoke with facilities management they did not know where the chair is located and told me i would need to reschedule for next week, unable to get ahold of contact through email or phone.
9/15 - Jarmas - I will call and schedule this for today
9/12/25 SReich - Sending an email due to the time difference.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02936267 | Labor | Open | 0.5 | $0.00 | Sep 15, 3:34 PM |
| WL-02936268 | Labor | Open | 1 | $110.00 | Sep 15, 3:34 PM |
| WL-02936269 | Labor | Open | 0.5 | $0.00 | Sep 15, 3:34 PM |
| WL-02936270 | Travel | Open | 15 | $110.00 | Sep 15, 3:34 PM |
| WL-02936271 | Travel | Open | 15 | $0.00 | Sep 15, 3:34 PM |
| WL-02959169 | Labor | Open | 0.5 | $0.00 | Oct 3, 2:06 PM |
| WL-02959170 | Labor | Open | 2 | $220.00 | Oct 3, 2:06 PM |
| WL-02959171 | Travel | Open | 15 | $110.00 | Oct 3, 2:06 PM |
| WL-02969367 | Labor | Open | 0.5 | $0.00 | Oct 13, 10:34 PM |
| WL-02969368 | Labor | Open | 2 | $220.00 | Oct 13, 10:34 PM |
| WL-02969369 | Labor | Open | 0.5 | $0.00 | Oct 13, 10:34 PM |
| WL-02969370 | Travel | Open | 15 | $110.00 | Oct 13, 10:34 PM |
| WL-02969371 | Travel | Open | 15 | $0.00 | Oct 13, 10:34 PM |
| WL-02979196 | Parts | Open | 1 | $0.00 | Oct 21, 8:12 PM |
| WL-02979197 | Expenses | Open | 1 | $0.00 | Oct 21, 8:12 PM |
| WL-02979898 | Labor | Open | 0.5 | $0.00 | Oct 22, 12:57 PM |
| WL-02979899 | Labor | Open | 1 | $110.00 | Oct 22, 12:57 PM |
| WL-02979900 | Travel | Open | 15 | $110.00 | Oct 22, 12:57 PM |
| WL-02988373 | Labor | Open | 0.5 | $0.00 | Oct 29, 3:54 PM |
| WL-02988374 | Labor | Open | 1 | $110.00 | Oct 29, 3:54 PM |
| WL-02988375 | Labor | Open | 0.5 | $0.00 | Oct 29, 3:54 PM |
| WL-02988376 | Travel | Open | 15 | $110.00 | Oct 29, 3:54 PM |
| WL-02988377 | Travel | Open | 15 | $0.00 | Oct 29, 3:54 PM |
| WL-02988381 | Parts | Open | 1 | $0.00 | Oct 29, 3:57 PM |
| WL-02988382 | Expenses | Open | 1 | $0.00 | Oct 29, 3:57 PM |
| WL-02999890 | Labor | Open | 0.5 | $0.00 | Nov 7, 12:55 PM |
| WL-02999891 | Labor | Open | 1 | $110.00 | Nov 7, 12:55 PM |
| WL-02999892 | Labor | Open | 0.5 | $0.00 | Nov 7, 12:55 PM |
| WL-02999893 | Travel | Open | 15 | $110.00 | Nov 7, 12:55 PM |
| WL-02999894 | Travel | Open | 15 | $0.00 | Nov 7, 12:55 PM |