Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304131 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Surprise Animal Hospital - 8015 — 13954 W. Waddell Rd., Suite 109, Surprise AZ, 85379

Sep 12, 2025 → Sep 16, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 17, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Sep 12, 2025 Completed: Sep 16, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 3
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 3
Sep 12 → Sep 12 Assigned ▶ Running 0 0 / 3
Sep 12 → Sep 16 Scheduled ▶ Running 2 2 / 3
Sep 16 → Sep 16 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 17, 2025 Completed: Sep 16, 2025 (1 days early)
📅
3.0 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00526554
<no subject>
Closed
The dental drill is not holding pressure. The nozzle next to drill head is not turning off and the air pressure is being split between the two hoses. Model: iM3 - Pro 2000City: 13105055
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Sabia
Owner
Virtual Tech
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304131 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Sep 12, 2025 • Closed: Sep 16, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 KKelch called Mary to schedule for 9/15 between 1:30 and 2:30 pm. She asked for 9/16 between 2:30 and 3:30 pm. Carlene confirmed. 

🔧 Work Performed
found the dial shut off instead of set for psi. adjusted and returned to service
🔍 Technician Findings
drill non spinning at all
⚠️ Problem Description
Troubleshoot Dental Drill issues. The dental drill is not holding pressure. The nozzle next to drill head is not turning off and the air pressure is being split between the two hoses. Model: iM3 - Pro 2000City: 13105055 https://www.ebiotrack.com/workorder.php?wo=68168

Timeline

📞
Case Linked Sep 11, 3:56 PM
Case Number: 00526554
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Sep 12, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Sep 12, 12:52 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla, Tyler Bollman
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-16T21:30:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Sep 16, 4:00 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
🔧
Status: Tech On Site by Tyler Bollman Sep 16, 4:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
⏱️
▶
2 3x Labor Added Sep 16, 4:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Tyler Bollman Sep 16, 6:56 PM
From: Completed
To: Closed
Duration in Previous: 2h 20m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Sep 18, 4:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:51 PM
Invoice Number: SM-241361

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00526554
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Sep 16, 5:30 PM
Created
Sep 12, 11:22 AM
Invoice #
SM-241361

Work Details (5)

Name Type Status Qty Amount Date
WL-02937525 Labor Open 0.5 $65.83 Sep 16, 4:00 PM
WL-02937526 Travel Open 10 - Sep 16, 4:00 PM
WL-02937554 Labor Open 1 $186.25 Sep 16, 4:35 PM
WL-02937555 Labor Open 0.5 $65.83 Sep 16, 4:35 PM
WL-02937556 Travel Open 10 - Sep 16, 4:35 PM

Details