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WO-01304133 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 DPT Laboratories Ltd — 200 E Josephine St, SAN ANTONIO TX, 78215

Sep 12, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (3 biz days early)
Active: 48 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Sep 12 → Sep 23, 2025
7 business days (counted)
Running total: 7 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Sep 23 → Nov 21, 2025
41 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 12, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0
Sep 12 → Sep 23 Assigned ▶ Running 7 7
Sep 23 → Nov 21 Scheduled ▶ Running 41 48
Dispatch 0.0d
Coordinators 49.8d
Field Work 0.0d
Billing 8.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
49.8 days
Over SLA
Field Work
0.0 days
Billing
8.2 days
Over SLA
Created: Sep 12, 2025 Due: Nov 30, 2025 Completed: Nov 21, 2025 (9 days early)
📅
49.0 days Total Age
⏱️
41.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
54.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jose Gutierrez — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 20, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526771
6008006102
Closed
28V SYS-GC-6890N Contract ends 04/18/2026 repair included PM / EOQ G2614A CN44931506 7683 Autosampler tray module G2613A US93308693 7683 Autoinjector module G1530N CN10450064 6890N Network GC System
Priority
High
Origin
Web
Reason
New Case
Contact
Reid Streidl
Owner
Leona Coonrod
Created
Sep 12, 2025
Work Orders from this Case (2)
WO-01304132 Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Sep 12, 2025 • Closed: Nov 21, 2025
WO-01304133 (current) Invoiced
EOQ • Jose Gutierrez
Created: Sep 12, 2025 • Closed: Nov 21, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 41.8 days stuck in "Scheduled"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
41.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
8.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL 11/20 ON WO-01304132

9/19/25 CDempsey- Reached out to Jose about status of these newly assigned wo's.


Please assign to Jose Gutierrez ARP to site is 12 miles. Zone 1

🔧 Work Performed
Performed OQ per GC.02.52 protocol. All tests passed. No deviations.
⚠️ Problem Description
28V SYS-GC-6890N Contract ends 04/18/2026 repair included PM / EOQ G2614A CN44931506 7683 Autosampler tray module G2613A US93308693 7683 Autoinjector module G1530N CN10450064 6890N Network GC System
📄 Description
6890N Network GC System
📞 Call Description
NOV 2025 GC EOQ

Timeline

📞
▶
4 Case Linked Sep 12, 11:30 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01304133
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Sep 23, 1:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-11-21T15:00:00.000+0000
🚨 36.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Nov 13, 3:11 PM
Scheduled For: 2025-11-24T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Nov 20, 3:23 PM
Scheduled For: 2025-11-21T15:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Nov 21, 3:54 PM
5x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Jose Gutierrez
From: Scheduled
To: Completed
Duration in Previous: 59d 3h
🏁
Status: Closed by Jose Gutierrez Nov 21, 4:09 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 24, 5:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
⚠️ 8.8 business days
📨
▶
3 Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248486
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 41.8 business days (threshold: 2.0 business days)
Exceeded by 39.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

📞
Case 00526771
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Nov 21, 10:00 AM
Created
Sep 12, 11:32 AM
Invoice #
SM-248486

Work Details (6)

Name Type Status Qty Amount Date
WL-03016689 Labor Open 0.33333333333333 $0.00 Nov 21, 3:54 PM
WL-03016690 Labor Open 4 $684.00 Nov 21, 3:54 PM
WL-03016691 Labor Open 0.16666666666667 $0.00 Nov 21, 3:54 PM
WL-03016692 Travel Open 9 $180.00 Nov 21, 3:54 PM
WL-03016693 Travel Open 3 $0.00 Nov 21, 3:54 PM
WL-03016695 Labor Open 2 $0.00 Nov 21, 3:55 PM

Details