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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304136 ↗ ServiceMax

DAYTONA INTERNATIONAL SPEEDWAY • Repair • P7

📍 DAYTONA INTERNATIONAL SPEEDWAY-Service — 1801 W INTERNATIONAL SPEEDWAY BLVD, Daytona Beach FL, 32114

Sep 12, 2025 → Dec 2, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 23, 2025
✗ SLA Missed (21 biz days late)
Active: 28 biz days
Paused: 26 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Oct 21, 2025
26 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 22, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
13d
▶ Clock Running
Status: Assigned
Oct 22 → Nov 11, 2025
13 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 17 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 2, 2025
10 business days (counted)
Running total: 27 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 28 of 7 biz days used
Created: Sep 12, 2025 Completed: Dec 3, 2025
Business Days Used 28 / 7
0 7d budget +21d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 7
Sep 12 → Sep 12 L2 Screening ▶ Running 0 0 / 7
Sep 12 → Oct 21 Awaiting Parts ⏸ Paused 26 —
Oct 21 → Oct 22 Ready for Scheduling ▶ Running 1 1 / 7
Oct 22 → Nov 11 Assigned ▶ Running 13 14 / 7
Nov 11 → Nov 11 Entered ▶ Running 0 14 / 7
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 14 / 7
Nov 11 → Nov 14 Assigned ▶ Running 3 17 / 7
Nov 14 → Dec 2 Scheduled ▶ Running 10 27 / 7
Dec 2 → Dec 3 Tech On Site ▶ Running 1 28 / 7
Dispatch 0.0d
Material Management 27.0d
Coordinators 28.8d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
27.0 days
Over SLA
Coordinators
28.8 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Sep 12, 2025 Due: Dec 2, 2025 Completed: Dec 3, 2025 (on time)
📅
54.5 days Total Age
⏱️
27.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
50.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00524939
Needs quote
Closed
Q-00029937 Follow up to WO-01286387 Inspection #: 28548 Asset ID: 13290172 Model: Ferno Washington Inc - 59T EZ-Glide Model 59-T EZ-Glide 12N-247390 Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Follow-up required. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Needs new front wheels and traxx Parts needed 2 front casters, 2748078 2 track belts, 2410051
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Troxler
Owner
Shelby Robinson
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01304136 (current) Invoiced
Repair • Rozier Cole
Created: Sep 12, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 27.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
27.0d / 3.0d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 MOwens Per Eric, This repair work can't be scheduled until after Thanksgiving because no one will be working at this location. Scheduled for 12/2 between 8-5pm.

11/12 MOwens Called to speak to Eric Troxler. Left a vm about scheduling the repair visit for next week.

11/11/25 AJinreson - Reassigning WO from original tech to new tech who will be traveling to cover all repairs.


11/10/25 AJinerson - Original assigned FSE will be shipping parts to new FSE RCole who will be covering all repairs at this site. All WOs will be scheduled together once FSE has all parts ETA/in hand and has availability to travel in to cover.


11/5/25 RCook- Still waiting on parts for WO-01305773 and WO-01305772. Updated due date


11/3/25 AJinerson - Still waiting on parts for WO-01305773, WO-01305772, WO-01304140. We are not sure who will be covering these repairs as travel will be needed and it will depend on who is available soonest once all WOs are released and ready to schedule.


10/30/25 AJinerson - Site has 3 repair WOs remaining in awaiting parts. These WOs will need to be scheduled for same visit. We are not sure which FSE will be available to travel to cover these repairs (since we do not have a tentative date on parts ETA) so we will reassign all WOs once all WOs released to ensure all parts go to same tech.

Still waiting on parts for WO-01305773, WO-01305772, WO-01304140


10/22/25 AJinerson - Discussed w/ tech SUP and we will have FSE RAndreu cover these repairs. Will assign to tech so parts ship out, only 2 WOs in RFS, 6 remain in awaiting parts still.


10/13/2025 Sramen - Still waiting on parts for WO-01304135, WO-01304136, WO-01304137, WO-01304139, WO-01304140, WO-01305772, WO-01305773. Complete with WO-01304134 as well.

🔧 Work Performed
Evaluation - replaced damaged 4" ez glide wheels 2(2748078) - replaced ez glide track belts 2 (2410051)
🔍 Technician Findings
found unit needing repair - damaged 4" castor wheels - damaged track belts
⚠️ Problem Description
Q-00029937 Follow up to WO-01286387 Inspection #: 28548 Asset ID: 13290172 Model: Ferno Washington Inc - 59T EZ-Glide Model 59-T EZ-Glide 12N-247390 Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Follow-up required. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Needs new front wheels and traxx Parts needed 2 front casters, 2748078 2 track belts, 2410051 https://www.ebiotrack.com/workorder.php?wo=68171
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 5, 2:55 PM
Case Number: 00524939
Subject: Needs quote
Status: Closed
⚠️ 6.0 business days
📋
▶
4 Work Order Created Sep 12, 11:40 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00081662
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
🚨 27.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Oct 21, 2:36 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 39d 2h
👷
▶
2 Technician Assigned Oct 22, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 1m
🔩
3x Parts Added Oct 22, 3:08 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 14.0 business days
🆕
▶
2 Status: Entered Nov 11, 8:47 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Rozier Cole
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 14, 4:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-02T13:00:00.000+0000
🚨 10.9 business days
🔧
Status: Tech On Site by Rozier Cole Dec 2, 2:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 21h
⏱️
▶
3 2x Labor Added Dec 2, 10:48 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 8h 22m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.1 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 12:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248364

Bottlenecks

Awaiting Parts
Duration: 27.0 business days (threshold: 3.0 business days)
Exceeded by 24.0 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 13.8 business days (threshold: 4.0 business hours)
Exceeded by 13.3 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00524939
Closed
📦
Parts Order 00081662
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Dec 2, 8:00 AM
Created
Sep 12, 11:40 AM
Invoice #
SM-248364

Work Details (5)

Name Type Status Qty Amount Date
WL-02980170 Parts Open 2 $108.00 Oct 22, 3:08 PM
WL-02980171 Parts Open 2 $684.00 Oct 22, 3:08 PM
WL-02980172 Expenses Open 1 $0.00 Oct 22, 3:08 PM
WL-03024492 Labor Open 0.16666666666667 $0.00 Dec 2, 10:48 PM
WL-03024493 Labor Open 0.83333333333333 $0.00 Dec 2, 10:48 PM

Details