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WO-01304138 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 LODI MEMORIAL HOSPITAL — 97 South Fairmont Avenue, LODI CA, 95240

Sep 12, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 23, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 12, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0
Sep 12 → Sep 12 Assigned ▶ Running 0 0
Sep 12 → Sep 23 Scheduled ▶ Running 7 7
Sep 23 → Sep 23 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.0d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 23, 2025 Completed: Sep 23, 2025 (on time)
📅
8.0 days Total Age
⏱️
7.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526634
Dispatch Request for Midmark Delivery - Lodi Memorial Hosp S0 8651322 Delivering 23SEP2025
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 09/23/2025 Tuesday Sept 23rd Delivery Time: 8:30 to 9 am Time Technician needs to arrive at location: 8 am. Estimated Time on Site (hours): 3 Product: 204 qty 3 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Lodi Memorial Hospital Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 97 South Fairmont Avenue Customer City, State, Zip: Lodi, CA 95240
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve McGill
Owner
Sherry Reich
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304138 (current) Invoiced
Delivery • Angel Rios
Created: Sep 12, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 7.4 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Met delivery crew on site and guided them through the delivery path, confirming room placement for each exam table. Connected tables to power and inspected for any signs of damage — none observed. Leveled and cleaned all exam tables. Units are fully set up and ready for patient use.
🔍 Technician Findings
Arrived at the site listed on the work order and contacted the customer (Jennifer Flores) upon arrival. Customer advised that the exam tables were to be drop-shipped to a different location. Updated delivery driver with the correct address: 10200 Trinity Pkwy, Ste 102, Stockton, CA 95219. Traveled to the new location and met with POC (Cue Moua) to review the room layout and walk the placement path for the exam tables.
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 09/23/2025 Tuesday Sept 23rd Delivery Time: 8:30 to 9 am Time Technician needs to arrive at location: 8 am. Estimated Time on Site (hours): 3 Product: 204 qty 3 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Lodi Memorial Hospital Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 97 South Fairmont Avenue Customer City, State, Zip: Lodi, CA 95240

Timeline

📞
Case Linked Sep 11, 7:29 PM
Case Number: 00526634
Subject: Dispatch Request for Midmark Delivery - Lodi Memorial Hosp S0 8651322 Delivering 23SEP2025
Status: Closed
📋
▶
2 Work Order Created Sep 12, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
4 Technician Assigned Sep 12, 5:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 13m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-23T15:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 7.9 business days
🔧
Status: Tech On Site by Angel Rios Sep 23, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 18h
⏱️
3x Labor Added Sep 23, 2:54 PM
Type: Labor, Travel
Status: Open
Qty: 2, 45
⏱️
▶
2 Labor Added Sep 23, 3:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 3h 51m
⏱️
▶
2 Labor Added Sep 23, 7:34 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From: Completed
To: Closed
Duration in Previous: 3h 53m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Sep 25, 12:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Sep 29, 11:50 AM
Invoice Number: SM-241950

Bottlenecks

Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00526634
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Angel Rios
Scheduled
Sep 23, 11:00 AM
Created
Sep 12, 11:43 AM
Invoice #
SM-241950

Work Details (5)

Name Type Status Qty Amount Date
WL-02946083 Labor Open 2 $0.00 Sep 23, 2:54 PM
WL-02946084 Travel Open 45 $110.00 Sep 23, 2:54 PM
WL-02946085 Travel Open 45 $0.00 Sep 23, 2:54 PM
WL-02946159 Labor Open 3.75 $412.50 Sep 23, 3:40 PM
WL-02946628 Labor Open 1.25 $0.00 Sep 23, 7:34 PM

Details