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WO-01304139 ↗ ServiceMax

DAYTONA INTERNATIONAL SPEEDWAY • Repair • P3

📍 DAYTONA INTERNATIONAL SPEEDWAY-Service — 1801 W INTERNATIONAL SPEEDWAY BLVD, Daytona Beach FL, 32114

Sep 12, 2025 → Dec 2, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 17, 2025
✗ SLA Missed (22 biz days late)
Active: 25 biz days
Paused: 29 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸29d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Oct 24, 2025
29 business days (not counted)
9d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 6, 2025
9 business days (counted)
Running total: 9 of 3 biz days used
5d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 14, 2025
5 business days (counted)
Running total: 14 of 3 biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 2, 2025
10 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 25 of 3 biz days used
Created: Sep 12, 2025 Completed: Dec 3, 2025
Business Days Used 25 / 3
0 3d budget +22d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 3
Sep 12 → Sep 12 L2 Screening ▶ Running 0 0 / 3
Sep 12 → Oct 24 Awaiting Parts ⏸ Paused 29
Oct 24 → Nov 6 Ready for Scheduling ▶ Running 9 9 / 3
Nov 6 → Nov 14 Assigned ▶ Running 5 14 / 3
Nov 14 → Dec 2 Scheduled ▶ Running 10 24 / 3
Dec 2 → Dec 3 Tech On Site ▶ Running 1 25 / 3
Dispatch 0.0d
Material Management 30.0d
Coordinators 25.7d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.0 days
Over SLA
Coordinators
25.7 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Sep 12, 2025 Due: Dec 2, 2025 Completed: Dec 3, 2025 (on time)
📅
54.5 days Total Age
⏱️
30.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
51.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00524947
DAYTONA INTERNATIONAL SPEEDWAY-Service - Inspection Repair
Closed
Q-00029942 Inspection #: 28548 Asset ID: 13290168 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 12N-247391 Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Needs new gas spring, wheels and traxx Parts needed 2 front casters, 2748078 2 rear wheels, 2748087 2 track belts, 2410051 1 gas spring, 2310139
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Troxler
Owner
Shelby Robinson
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01304139 (current) Invoiced
Repair • Rozier Cole
Created: Sep 12, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 30.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 51.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
30.0d / 3.0d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 MOwens Per Eric, This repair work can't be scheduled until after Thanksgiving because no one will be working at this location. Scheduled for 12/2 between 8-5pm.

11/12 MOwens Called to speak to Eric Troxler. Left a vm about scheduling the repair visit for next week.

11/6/25 AJinerson - WOs released into RFS 11/5 with 1 WO remaining in awaiting parts. Confirmed w/ tech SUP and ASC to assign to FSE who will plan to travel to Daytona to cover all WOs once remaining WO is in RFS (due to parts).


11/5/25 RCook- Still waiting on parts for WO-01305773 and WO-01305772. Updated due date


11/3/25 AJinerson - Still waiting on parts for WO-01305773WO-01305772WO-01304140. We are not sure who will be covering these repairs as travel will be needed and it will depend on who is available soonest once all WOs are released and ready to schedule.


10/30/25 AJinerson - Site has 3 repair WOs remaining in awaiting parts. These WOs will need to be scheduled for same visit. We are not sure which FSE will be available to travel to cover these repairs (since we do not have a tentative date on parts ETA) so we will reassign all WOs once all WOs released to ensure all parts go to same tech.

Still waiting on parts for WO-01305773, WO-01305772, WO-01304140


10/27/25 RCook- Updated due date based on parts. Removed delay code. Still waiting on parts for WO-01305773, WO-01305772, WO-01304140


10/24/25 AJinerson - This WO was released into RFS on 10/24 past SLA due to parts order. Site still has 3 repair WOs in awaiting parts.

Discussed w/ tech SUP - We are needing to wait and see who our available tech will be once all WOs are RFS so we can travel tech down to FL to cover. Parts will need to all be shipped out to same tech, but repair WOs aren't all being released at the same time.


10/13/2025 Sramen - Still waiting on parts for WO-01304135, WO-01304136, WO-01304137, WO-01304139, WO-01304140, WO-01305772, WO-01305773. Complete with WO-01304134 as well.

🔧 Work Performed
Evaluation - replaced damaged 4" ez glide wheels 2(2748078) - replaced ez glide track belts 2 (2410051) - replaced ez glide 6 : wheels 2(2748087) - replaced gas spring 1 (2310139)
🔍 Technician Findings
found unit needing repair - damaged 4" castor wheels - damaged 6" castor wheels - damaged track belts - faulty gas spring
⚠️ Problem Description
Q-00029942 Inspection #: 28548 Asset ID: 13290168 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 12N-247391 Notes: Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Needs new gas spring, wheels and traxx Parts needed 2 front casters, 2748078 2 rear wheels, 2748087 2 track belts, 2410051 1 gas spring, 2310139 https://www.ebiotrack.com/workorder.php?wo=68173
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 5, 3:04 PM
Case Number: 00524947
Subject: DAYTONA INTERNATIONAL SPEEDWAY-Service - Inspection Repair
Status: Closed
⚠️ 6.0 business days
📋
4 Work Order Created Sep 12, 11:44 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00081665
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 30.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Oct 24, 11:31 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 41d 23h
🚨 10.0 business days
👷
2 Technician Assigned Nov 6, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 4h
🔩
5x Parts Added Nov 7, 1:15 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Nov 14, 4:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-02T13:00:00.000+0000
🚨 10.9 business days
🔧
Status: Tech On Site by Rozier Cole Dec 2, 11:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 19h
⏱️
3 2x Labor Added Dec 2, 10:37 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 10h 54m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
3.2 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 11:56 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
🚨 20.0 business days
🧾
Invoice Created Jan 5, 9:59 AM
Invoice Number: SM-248355

Bottlenecks

Awaiting Parts
Duration: 30.0 business days (threshold: 3.0 business days)
Exceeded by 27.0 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00524947
Closed
📦
Parts Order 00081665
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Dec 2, 8:00 AM
Created
Sep 12, 11:44 AM
Invoice #
SM-248355

Work Details (7)

Name Type Status Qty Amount Date
WL-02999939 Parts Open 2 $108.00 Nov 7, 1:15 PM
WL-02999940 Parts Open 2 $144.00 Nov 7, 1:15 PM
WL-02999941 Parts Open 1 $59.00 Nov 7, 1:15 PM
WL-02999942 Parts Open 2 $684.00 Nov 7, 1:15 PM
WL-02999943 Expenses Open 1 $0.00 Nov 7, 1:15 PM
WL-03024467 Labor Open 0.16666666666667 $0.00 Dec 2, 10:37 PM
WL-03024468 Labor Open 0.83333333333333 $0.00 Dec 2, 10:37 PM

Details