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← WO Overview

WO-01304148 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Bryan Rodriguez Trunk Stock — 160 Emerson St Apt 2, Carteret NJ, 07008

Sep 12, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 20, 2025
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech Off Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 19, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 12, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Assigned ▶ Running 0 0
Sep 12 → Sep 15 Scheduled ▶ Running 1 1
Sep 15 → Sep 15 Tech On Site ▶ Running 0 1
Sep 15 → Sep 16 Tech Off Site ▶ Running 1 2
Sep 16 → Sep 19 Tech On Site ▶ Running 3 5
Dispatch 0.1d
Coordinators 1.8d
Field Work 5.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.8 days
Field Work
5.1 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 20, 2025 Completed: Sep 19, 2025 (1 days early)
📅
6.0 days Total Age
⏱️
26.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Bryan Rodriguez — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025
Visit 5 Sep 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526767
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Sep 12, 2025
Work Orders from this Case (2)
WO-01304148 (current) Invoiced
Training • Bryan Rodriguez
Created: Sep 12, 2025 • Closed: Sep 19, 2025
WO-01304149 Invoiced
Training • Bryan Rodriguez
Created: Sep 12, 2025 • Closed: Sep 12, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 26.5 days stuck in "Closed"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
26.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
new hire training week 2
🔍 Technician Findings
N/A
⚠️ Problem Description
Needing 2 NB Training WOs. Please create 1 with a Due Date of this week, and 1 with a Due Date for next week.

Timeline

📞
Case Linked Sep 12, 11:21 AM
Case Number: 00526767
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 12, 12:07 PM
Work Order: WO-01304148
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Sep 12, 1:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 9m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-15T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bryan Rodriguez Sep 15, 1:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
Labor Added Sep 15, 1:51 PM
Type: Labor
Status: Open
Qty: 4
🚗
Status: Tech Off Site by Bryan Rodriguez Sep 15, 7:19 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 38m
⏱️
Labor Added Sep 16, 11:09 AM
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Sep 16, 5:21 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Bryan Rodriguez
From: Tech Off Site
To: Tech On Site
Duration in Previous: 22h 4m
⏱️
Labor Added Sep 16, 5:27 PM
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Sep 17, 1:08 PM
Type: Labor
Status: Open
Qty: 4.1833333333333
⏱️
Labor Added Sep 17, 5:04 PM
Type: Labor
Status: Open
Qty: 4.75
⏱️
Labor Added Sep 18, 8:30 AM
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Sep 18, 5:13 PM
Type: Labor
Status: Open
Qty: 5
⏱️
Labor Added Sep 19, 8:25 AM
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Sep 19, 3:41 PM
Type: Labor
Status: Open
Qty: 4
✔️
▶
2 Status: Completed Sep 19, 4:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bryan Rodriguez
From: Completed
To: Closed
Duration in Previous: 2m
🚨 27.0 business days
📄
▶
2 Status: Ready to Bill Oct 28, 8:39 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number: SM-244883

Bottlenecks

Tech On Site
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 26.5 business days (threshold: 1.0 business days)
Exceeded by 25.5 business days

🔗 Related Artifacts

📞
Case 00526767
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Sep 15, 8:00 AM
Created
Sep 12, 12:07 PM
Invoice #
SM-244883

Work Details (10)

Name Type Status Qty Amount Date
WL-02936106 Labor Open 4 $0.00 Sep 15, 1:51 PM
WL-02937137 Labor Open 4 $0.00 Sep 16, 11:09 AM
WL-02937676 Labor Open 5 $0.00 Sep 16, 5:21 PM
WL-02937680 Labor Open 4 $0.00 Sep 16, 5:27 PM
WL-02938740 Labor Open 4.1833333333333 $0.00 Sep 17, 1:08 PM
WL-02939360 Labor Open 4.75 $0.00 Sep 17, 5:04 PM
WL-02940175 Labor Open 4 $0.00 Sep 18, 8:30 AM
WL-02941265 Labor Open 5 $0.00 Sep 18, 5:13 PM
WL-02942110 Labor Open 4 $0.00 Sep 19, 8:25 AM
WL-02942738 Labor Open 4 $0.00 Sep 19, 3:41 PM

Details