: Dispatch Request for Midmark Delivery - San Joaquin Gen Hosp SO 8651066 Delivering 30SEP2025
Closed
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install.
4. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
5. Supervise the delivery
6. Fill our Serial Number Tracking file and provide back to the customer
7. Fill out the Proof of Delivery (POD), get the driver and customer signatures
8. Fill out the Medical Delivery Observation Form
9. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
09/15/2025 JRolston - Per email from Steve McGill / Midmark. Adjusted address from 500 W Hospital Rd., French Camp, CA 95231 to 7777 E Freedom Rd., French Camp, CA 95231.
New Address:
San Joaquin Gen Hosp
7777 E Freedom Rd.
French Camp, CA 95231
Former Address:
San Joaquin Gen Hosp
500 W Hospital Rd.
French Camp, CA 95231
🔧Work Performed
Met delivery crew on site and guided them through the delivery path, confirming placement of each exam table in the designated rooms. Connected and powered on all 10 tables, then inspected for damage. All units functioned properly except for one exam table (SN: V2858734), which had physical damage, the rear cladding was broken and the top right shroud was bent/damaged. Contacted Midmark Technical Support (James) and opened a Service Request ticket to have replacement parts shipped directly to the customer’s site.
All exam tables were leveled, cleaned, and set up for patient use, with the exception of the damaged unit noted above. In addition, 10 side chairs were placed (one per room), wiped down, and positioned in their designated locations.
🔍Technician Findings
met with POC (Adele Gribble) to review the room layout and walk the placement path for the exam tables.
⚠️Problem Description
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install.
4. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
5. Supervise the delivery
6. Fill our Serial Number Tracking file and provide back to the customer
7. Fill out the Proof of Delivery (POD), get the driver and customer signatures
8. Fill out the Medical Delivery Observation Form
9. Email POD and Observation form to MDSLogistics@midmark.com
📧
Email:Re: EMSAR Request for service at SAN JOAQUIN GEN HOSP (Email to schedule service)
Completed Sep 19, 2025
From: SMcgill@midmark.com
To: michael.burris@emsar.com
Good afternoon, Michael.
Are you sending an inquiry as though this isn't locked in with out delivery team for September 30th? In your email you state you want to schedule for October 25th and offer a time at 10 am? Has there been a miscommunication? Call me. 971-291-4923
Request Type: Medical Equipment Delivery
Date of Delivery: 09/30/2025 Tuesday 30th of September
Delivery Time: 8:30 TO 9 AM
Time Technician needs to a
📧
Email: EMSAR Request for service at SAN JOAQUIN GEN HOSP (Email to schedule service)
Completed Sep 18, 2025
To: smcgill@midmark.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at SAN JOAQUIN GEN HOSP (Email to schedule service)
Body:
Hi Steve McGill,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Delivery.
Here’s the location information we have on file:
Location:
SAN JOAQUIN GEN HOSP
7777 E Freedom Rd.
French Camp, CA 95231
Contact:
Steve McGill
(971) 291-4923
We currently have availability on 9-25 with an arri
📞
Call
Completed Sep 12, 2025
No call needed
📅
WO-01304151 - Delivery - French Camp - SAN JOAQUIN GEN HOSP
Sep 30, 2025 11:00am – 5:00pm
Work Order: WO-01304151
Account: MIDMARK
Customer Case Number: 8651066
Location: SAN JOAQUIN GEN HOSP
Address: 7777 E Freedom Rd., French Camp, CA 95231
Manufacturer:
Model #:
Serial #:
Contact Name: Steve McGill
Contact Phone: (971) 291-4923
Contact Email: smcgill@midmark.com
Due Date: 9/30/2025
WORD_X
Midmark Delivery Service Expectations (10)
Sep 12, 2025
WORD_X
Service Request Document (1)
Sep 12, 2025
EXCEL_X
Copy of 2022 Serial File Midmark
Sep 12, 2025
WORD_X
2022 Medical POD Checklist (1)
Sep 12, 2025
EXCEL_X
Copy of Medical Observation Form Rev 3.29.2022
Sep 12, 2025
PDF
San Joaquin French Camp CA SO 8651066 Delivering 30SEP2025
Sep 12, 2025
PDF
Midmark Emsar POD Medical Checklist Form Year 2025
Sep 30, 2025
EXCEL_X
Midmark Emsar Medical Observation Form and Serial File Capture Year 2025
Sep 30, 2025
PDF
Service Request Document
Sep 30, 2025
Case #00526644 – : Dispatch Request for Midmark Delivery - San Joaquin Gen Hosp SO 8651066 Delivering 30SEP2025
Status: Closed | Priority: Standard
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install.
4. Arrive on scheduled time to meet w
💬Case Comment
Internal Sep 15, 2025 1:26pm
09/15/2025 JRolston - Updated address on WO-01304151 accordingly.
Timeline
📞
Case Linked Sep 11, 7:58 PM
Case Number:00526644
Subject:: Dispatch Request for Midmark Delivery - San Joaquin Gen Hosp SO 8651066 Delivering 30SEP2025
Status:Closed
📋
▶
2
Work Order Created Sep 12, 12:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Sep 12, 12:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Sep 19, 9:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-30T15:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Angel RiosSep 30, 11:07 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 1h
⏱️
3x Labor Added Sep 30, 11:47 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 55
⏱️
▶
2
Labor Added Sep 30, 6:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site
To:Completed
Duration in Previous:7h 42m
⏱️
▶
2
Labor Added Sep 30, 9:11 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:2h 22m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Oct 2, 11:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 5, 1:43 PM
Invoice Number:SM-242631
Bottlenecks
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)