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WO-01304161 ↗ ServiceMax

AFC Urgent Care NJ South- Pennsauken • Inspection • PSM

📍 AFC Urgent Care NJ South- Pennsauken — 6630 South Crescent Blvd, Pennsauken NJ, 08109

Sep 12, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed
Active: 12 biz days
🕐 Clock stopped: Invoiced (Sep 30, 2025)
2d
▶ Clock Running
Status: Created
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 19, 2025
3 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 6 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 30, 2025
6 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Closed
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 12, 2025 Invoiced: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 16 Created ▶ Running 2 2
Sep 16 → Sep 19 Ready for Scheduling ▶ Running 3 5
Sep 19 → Sep 22 Assigned ▶ Running 1 6
Sep 22 → Sep 30 Scheduled ▶ Running 6 12
Sep 30 → Sep 30 Closed ▶ Running 0 12
Dispatch 2.8d
Coordinators 11.9d
Billing 0.0d
✗ SLA Missed
Dispatch
2.8 days
Over SLA
Coordinators
11.9 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 30, 2025 Completed: Sep 30, 2025 (on time)
📅
12.8 days Total Age
⏱️
6.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526670
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 70 https://www.ebiotrack.com/inspection.php?iid=30015 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: “use discretion when evaluating the seal on an autoclave.” AFC runs minimum cycles (~1/month) and we don’t need to automatically replace the rubber gasket each year unless absolutely necessary.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erica Hunt
Owner
John Rolston
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304161 (current) Invoiced
Inspection • Chris Galasso
Created: Sep 12, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 6.2 days stuck in "Scheduled"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22 MOwens Replied back scheduling the inspection visit for Mon. 9/29 from 8-4

9/19 MOwens Erica sent a reply that any day between 8-4 works for her.

9/19 MOwens Sent an email to Erica asking for good dates to schedule the inspection visit.

🔧 Work Performed
Welch Allyn - SureTemp Plus - 01690-000 Serial #: 17484604 - Asset ID: 20191001399 Welch Allyn - Pro 6000 Serial #: 18017k50041 - Asset ID: 20191001391 Henry Schein - 9006368 Serial #: 202216210175 - Asset ID: 6061224 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 21241730 - Asset ID: 6061230 Choicemmed - Pulse-Ox Serial #: 20062925629552 - Asset ID: 13279249 MedSource - MS-131001 Serial #: M04200520844 - Asset ID: 6294181 McKesson - 16-FTP Serial #: 220963518903 - Asset ID: 6294183 Drive Medical - 18707 Serial #: 6K21120000870 - Asset ID: 6294182 McKesson - 16-835V2 Serial #: 215200900409 - Asset ID: 6294184 Welch Allyn - Connex Spot Monitor Serial #: 9171WT - Asset ID: 20191001395 Errcom - JXB-178 Serial #: M01200588430 - Asset ID: 6061223 Drive Medical - Pulse-Ox Serial #: No Serial Number listed on machine - Asset ID: 6294178 McKesson - 16-FTP Serial #: 224363511226 - Asset ID: 13279243 Beurer - 454.73 Serial #: 2023I20/003390 - Asset ID: 13279244 Zoll Medical Corporation - AED Plus Serial #: 1X17J964035 - Asset ID: 20191001381 DeVilbiss Healthcare Inc - 7305P-D Serial #: PD519896 - Asset ID: 20191001408 BURTON MEDICAL - UV502 Serial #: 6833496 - Asset ID: 20191001382 Welch Allyn - CP150 Serial #: 100010822225 - Asset ID: 13279250 Midmark - 255-001 Serial #: V1898618 - Asset ID: 13279251 Norlake - PF021WWW/0M Serial #: NLS-112012167625PW-2102-V52 - Asset ID: 13279252 Misc - BP Serial #: 200790179 - Asset ID: 6061221 Hemocue - Hb 201 Serial #: 2218119078 - Asset ID: 6294186 YD Diagnostics - Uriscan Optima Serial #: UD-11015418 - Asset ID: 6294187 MedSource - MST - MedSource Thermometer Serial #: M68200500930 - Asset ID: 6294189 ADC - American Diagnostic Corporation - Advantage Plus Serial #: 200800237 - Asset ID: 6294190 CVS - BP3MU1-1E Serial #: Serial Number No Longer Visible - Asset ID: 6294191 Henry Schein - MPBP Serial #: 21304531 - Asset ID: 6294192 Alere - eScreen Serial #: 028061 - Asset ID: 20191001405 Avision - BS-0610S Serial #: GP115CRDL1600458 - Asset ID: 20191001406 Misc - BP Serial #: N/A - Asset ID: 20191001402 McKesson - MPBP Serial #: 17634334 - Asset ID: 20191001401 Misc - BP Serial #: 179143590 - Asset ID: 20191001396 McKesson - MPBP Serial #: N/A - Asset ID: 20191001397 Misc - BP Serial #: N/A - Asset ID: 20191001398 Drive Medical - 18705 Serial #: 6K1903000034 - Asset ID: 20191001394 McKesson - MD300C21C Serial #: 11814792 - Asset ID: 20191001393 McKesson - MPBP Serial #: 18697385 - Asset ID: 20191001392 Midmark - M9-022 Serial #: V1918582 - Asset ID: 20191001390 Norlake - NLR Serial #: 17121117 - Asset ID: 20191001387 Norlake - LR051WWW10 Serial #: E319812 - Asset ID: 20191001388 McKesson - 120UA Serial #: 197T10048A5 - Asset ID: 20191001386 Hemocue - Hb 201 Serial #: 1741119035 - Asset ID: 20191001385 DeVilbiss Healthcare Inc - 3655LT Serial #: 8030817 - Asset ID: 20191001384 DeVilbiss Healthcare Inc - 3655LT Serial #: 8030820 - Asset ID: 20191001383 CVS - C20 Serial #: 20061925603651 - Asset ID: 6061219 yvwell - infrared THermometer Serial #: N/A - Asset ID: 6061218 Drucker Diagnostics - 642E Serial #: 151113AU118 - Asset ID: 202011240996 Misc - BP Serial #: 200831634 - Asset ID: 6061217 Misc - BP Serial #: 200831658 - Asset ID: 6061216 Alere - eScreen Serial #: 14032 - Asset ID: 202011240990 CVS - BP3MU1-1E Serial #: NSN13279246 - Asset ID: 13279246 MCKESSON MEDICAL SURGICAL CORP - Sphygmomanometer Serial #: C241831511 - Asset ID: 13279247 McKesson Corporation - 16-835V2 Serial #: 241300900270 - Asset ID: 13279245 Tech-Med - 3061 Serial #: N/A - Asset ID: 20191001409 Health O Meter - 500KL Serial #: 5000136307 - Asset ID: 20191001404 Beurer - 454.73 Serial #: 2023I20003389 - Asset ID: 13279248 Midmark - 204-001 Serial #: V1897850 - Asset ID: 13279254 Ambco Electronics - 650A Serial #: B14958 - Asset ID: 20191001389 Abbott Laboratories - Ereader+ Serial #: 2124500031 - Asset ID: 6294179 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001421 Welch Allyn - SureTemp Plus - 01690-000 Serial #: 17508380 - Asset ID: 20191001400 ADC - American Diagnostic Corporation - 2150 Serial #: 203218300430 - Asset ID: 6061225 Welch Allyn - Connex Spot Monitor Serial #: 21100066675220 - Asset ID: 6061220 Midmark - 204-001 Serial #: V1897871 - Asset ID: 20191001413 Generic - LIGHT Serial #: N/A - Asset ID: 20191001415 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001411 Welch Allyn - 74011 Serial #: N/A - Asset ID: 6061222 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001412 ZacVrate - 500DL Serial #: 21CM162132709849 - Asset ID: 6294185 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001414 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001416 Generic - LIGHT Serial #: N/A - Asset ID: 20191001419 Midmark - 204-001 Serial #: V1897850 - Asset ID: 20191001418 Welch Allyn - 777 Serial #: N/A - Asset ID: 13279253 EatSmart - ESBS-60 Serial #: No Serial Number listed on machine - Asset ID: 6294180 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001410 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001417 Welch Allyn - 777 Serial #: N/A - Asset ID: 20191001403
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 70 https://www.ebiotrack.com/inspection.php?iid=30015 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: “use discretion when evaluating the seal on an autoclave.” AFC runs minimum cycles (~1/month) and we don’t need to automatically replace the rubber gasket each year unless absolutely necessary.

Timeline

📞
Case Linked Sep 12, 1:00 AM
Case Number: 00526670
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Sep 12, 1:19 PM
Work Order: WO-01304161
Type: Inspection
Priority: PSM
3.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Sep 16, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 21h
4.0 business days
👷
2 Status: Assigned Sep 19, 2:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
2.0 business days
🗓️
2 Status: Scheduled Sep 22, 3:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-29T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
2 5x Labor Added Sep 30, 12:17 AM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 9h
📄
2 Status: Ready to Bill Sep 30, 11:03 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-242379

Bottlenecks

Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

📞
Case 00526670
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Chris Galasso
Scheduled
Sep 29, 8:00 AM
Created
Sep 12, 1:19 PM
Invoice #
SM-242379

Work Details (5)

Name Type Status Qty Amount Date
WL-02953999 Labor Open 0.5 $0.00 Sep 30, 12:17 AM
WL-02954000 Labor Open 4 $1,614.00 Sep 30, 12:17 AM
WL-02954001 Labor Open 0.5 $0.00 Sep 30, 12:17 AM
WL-02954002 Travel Open 8 - Sep 30, 12:17 AM
WL-02954003 Travel Open 8 - Sep 30, 12:17 AM

Details