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WO-01304163 ↗ ServiceMax

Center for Advanced Reproductive Services • Misc. Inspection • P5

📍 Center for Advanced Reproductive Services- Farmington Clinic — 2 Batterson Park Rd, Farmington CT, 06032

Sep 12, 2025 → Sep 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 19, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Completed
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Closed
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Reschedule
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
Created: Sep 12, 2025 Completed: Sep 18, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 5
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 5
Sep 12 → Sep 15 Assigned ▶ Running 1 1 / 5
Sep 15 → Sep 17 Scheduled ▶ Running 2 3 / 5
Sep 17 → Sep 17 Completed ▶ Running 0 3 / 5
Sep 17 → Sep 17 Closed ▶ Running 0 3 / 5
Sep 17 → Sep 17 Reschedule ▶ Running 0 3 / 5
Sep 17 → Sep 18 Scheduled ▶ Running 1 4 / 5
Dispatch 0.0d
Coordinators 5.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Sep 18, 2025 (1 days early)
📅
4.8 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526815
Closed
Inspection: new Miscellaneous Equipment Inspection Marcie They have a new refrigerator that needs inspected and tagged. https://www.ebiotrack.com/inspection.php?iid=30024
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Marci Bookal Munday
Owner
Leona Coonrod
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304163 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Sep 12, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/17/2025 Sramen - received teams message from SUP asking to remove the serviced and closed dates based off the information in the below note.


9/17 SRogers: FSE accidentally closed incorrect WO. Sent Teams message to have serviced and closed dates cleared and moved WO back to Scheduled at it's originally scheduled time.

9/15 KSmith -- Scheduled for Thursday with Marcia. Requested afternoon if possible

If the tech needs to reach me. He can ask for me on the second floor or call me on my cell 908 405 5587.

9/15 KSmith -- Sent email to schedule for 9/18

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
Inspection: new Miscellaneous Equipment Inspection Marcie They have a new refrigerator that needs inspected and tagged. https://www.ebiotrack.com/inspection.php?iid=30024

Timeline

📞
Case Linked Sep 12, 1:22 PM
Case Number: 00526815
Subject:
Status: Closed
📋
▶
2 Work Order Created Sep 12, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 12, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 32m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 15, 3:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-18T19:00:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Edward Arias Sep 17, 7:46 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
🔄
▶
2 Status: Reschedule Sep 17, 7:54 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Shawn Rogers
Scheduled For: 2025-09-18T19:00:00.000+0000
⏱️
2x Labor Added Sep 18, 1:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
⏱️
▶
2 3x Labor Added Sep 18, 5:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21h 23m, 0m
📄
▶
2 Status: Ready to Bill Sep 19, 4:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:08 AM
Invoice Number: SM-241643

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00526815
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Sep 18, 3:00 PM
Created
Sep 12, 1:27 PM
Invoice #
SM-241643

Work Details (5)

Name Type Status Qty Amount Date
WL-02940903 Labor Open 0.5 $0.00 Sep 18, 1:41 PM
WL-02940904 Travel Open 17 - Sep 18, 1:41 PM
WL-02941271 Labor Open 0.75 $111.75 Sep 18, 5:16 PM
WL-02941272 Labor Open 2.5 $372.50 Sep 18, 5:16 PM
WL-02941273 Travel Open 105 - Sep 18, 5:16 PM

Details