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WO-01304168 ↗ ServiceMax

SOUTH LORAIN COUNTY AMBULANCE DISTRICT • Preventive Maintenance • PSM

📍 South Lorain Co Ambulance District — 179 East Herrick Avenue, Wellington OH, 44090

Sep 12, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (50 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 17, 2025
3 business days (counted)
Running total: 3 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Sep 17 → Nov 20, 2025
44 business days (counted)
Running total: 47 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Nov 20 → Dec 16, 2025
16 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 12, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 17 Ready for Scheduling ▶ Running 3 3
Sep 17 → Nov 20 Assigned ▶ Running 44 47
Nov 20 → Dec 16 Scheduled ▶ Running 16 63
Dec 16 → Dec 16 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Coordinators 64.6d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.6 days
Over SLA
Field Work
1.0 days
Created: Sep 12, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
63.6 days Total Age
⏱️
44.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
62.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00526668
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=30013
Priority
Standard
Origin
Email
Reason
New Case
Contact
Henry Smitley
Owner
Shelby Robinson
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304168 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Sep 12, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 44.2 days stuck in "Assigned"
⏱️
Total Delay 62.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Assigned
44.2d / 0.5d SLA
Scheduled
16.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6083 MX-Pro Bariatric Serial #: 100640050 - Asset ID: 13254532 Stryker Medical - 6252 Stair-Pro Serial #: 050239992 - TRUCK 955 - Asset ID: 13254534 Stryker Medical - 6252 Stair-Pro Serial #: 130639638 - Asset ID: 13254533 Stryker Medical - 6390 Power-LOAD Serial #: 130740962 - TRUCK 953 - Asset ID: 13254538 Stryker Medical - 6390 Power-LOAD Serial #: 130740963 - TRUCK 954 - Asset ID: 13254539 Stryker Medical - 6500 PowerPro Serial #: 101040364 - TRUCK 953 - Asset ID: 13254542 Stryker Medical - 6506 PowerPro Serial #: 130739969 - TRUCK 954 - Asset ID: 13254543 Stryker Medical - 6506 PowerPro Serial #: 2002003500115 - TRUCK 955 - Asset ID: 13254541 Stryker Medical - 6252 Stair-Pro Serial #: 2009010000268 - TRUCK 956 - Asset ID: 13254535 Stryker Medical - 6500 PowerPro Serial #: 080341385 - TRUCK 956 - Asset ID: 13254544 Stryker Medical - 6252 Stair-Pro Serial #: 060939828 - TRUCK 953 - Asset ID: 13254536 Stryker Medical - 6390 Power-LOAD Serial #: 130740964 - TRUCK 955 - Asset ID: 13254540 Stryker Medical - 6390 Power-LOAD Serial #: 2003012400219 - TRUCK 956 - Asset ID: 13254537
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=30013

Timeline

📞
Case Linked Sep 12, 1:00 AM
Case Number: 00526668
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 12, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Sep 17, 6:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 4h
🚨 44.7 business days
🗓️
▶
2 Status: Scheduled Nov 20, 2:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-12-16T11:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Teddie Bracken Dec 15, 8:11 PM
Scheduled For: 2025-12-16T14:00:00.000+0000
🔧
Status: Tech On Site by Teddie Bracken Dec 16, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 19h
💵
▶
3 Expenses Added Dec 16, 6:06 PM
Expenses Added → Status: Completed → 17x Labor Added
✔️
Status: Completed by Teddie Bracken
From: Tech On Site
To: Completed
Duration in Previous: 7h 57m
⏱️
17x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 75, 0.75, 40, 0.5, 0.25
🏁
Status: Closed by Ben Saur Dec 16, 6:29 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Dec 18, 5:26 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
🧾
Invoice Created Dec 18, 9:00 PM
Invoice Number: SM-249407

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 44.2 business days (threshold: 4.0 business hours)
Exceeded by 43.7 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00526668
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Dec 16, 9:00 AM
Created
Sep 12, 1:41 PM
Invoice #
SM-249407

Work Details (18)

Name Type Status Qty Amount Date
WL-03039775 Expenses Open 1 $0.00 Dec 16, 6:06 PM
WL-03039776 Labor Open 1.25 $0.00 Dec 16, 6:09 PM
WL-03039777 Travel Open 75 $0.00 Dec 16, 6:09 PM
WL-03039778 Labor Open 0.75 $0.00 Dec 16, 6:09 PM
WL-03039779 Travel Open 40 $0.00 Dec 16, 6:09 PM
WL-03039780 Labor Open 0.75 $0.00 Dec 16, 6:09 PM
WL-03039781 Labor Open 0.75 $0.00 Dec 16, 6:09 PM
WL-03039782 Labor Open 0.75 $0.00 Dec 16, 6:09 PM
WL-03039783 Labor Open 0.75 $0.00 Dec 16, 6:09 PM
WL-03039784 Labor Open 0.5 $0.00 Dec 16, 6:09 PM
WL-03039785 Labor Open 1 $0.00 Dec 16, 6:09 PM
WL-03039786 Labor Open 1 $0.00 Dec 16, 6:09 PM
WL-03039787 Labor Open 1 $0.00 Dec 16, 6:09 PM
WL-03039788 Labor Open 1 $0.00 Dec 16, 6:09 PM
WL-03039789 Labor Open 0.25 $0.00 Dec 16, 6:09 PM
WL-03039790 Labor Open 0.25 $0.00 Dec 16, 6:09 PM
WL-03039791 Labor Open 0.25 $0.00 Dec 16, 6:09 PM
WL-03039792 Labor Open 0.25 $0.00 Dec 16, 6:09 PM

Details