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WO-01304169 ↗ ServiceMax

PERRY COUNTY AMBULANCE AUTHORITY (KY) • Inspection • PSM

📍 Perry County Ambulance Authority (KY) - BioMed/AEDs — 22 Terrace View Dr., Hazard KY, 41701

Sep 12, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (27 biz days late)
Active: 39 biz days
🕐 Clock stopped: Invoiced (Nov 8, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 19, 2025
5 business days (counted)
Running total: 5 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Sep 19 → Oct 20, 2025
20 business days (counted)
Running total: 25 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 33 of ? biz days used
2d
▶ Clock Running
Status: Reschedule
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 7, 2025
4 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 12, 2025 Invoiced: Nov 8, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 19 Ready for Scheduling ▶ Running 5 5
Sep 19 → Oct 20 Assigned ▶ Running 20 25
Oct 20 → Oct 29 Scheduled ▶ Running 7 32
Oct 29 → Oct 30 Tech On Site ▶ Running 1 33
Oct 30 → Nov 3 Reschedule ▶ Running 2 35
Nov 3 → Nov 7 Scheduled ▶ Running 4 39
Nov 7 → Nov 8 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 41.6d
Field Work 1.9d
Billing 11.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
11.4 days
Over SLA
Created: Sep 12, 2025 Due: Oct 31, 2025 Completed: Nov 8, 2025 (7 days late)
📅
39.8 days Total Age
⏱️
21.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jordan Moceri — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526672
eBiotrack - Automated New Inspection Created
Closed
Inspection: AED/Defibrillator Service Equip: https://www.ebiotrack.com/inspection.php?iid=30017 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: **CONTRACT: Perry County Ambulance Authority (KY) - BioMed/Defib Annuity 2025-2028** | Covers: (6) LifePak 15 with monitor | 2 PMs per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Daniel Campbell
Owner
John Rolston
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304169 (current) Invoiced
Inspection • Jordan Moceri
Created: Sep 12, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 21.0 days stuck in "Assigned"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Scheduled
11.8d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Reschedule
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
2.4d
Billing Review
9.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/25 CDempsey- contacted Jordan about correction needed.

11/10 KHardison, created 00542631 for follow up

1/3/2025 CRamen called and scheduled PM for remaining unit for Friday 11/7/2025 with tech arrival between 12-2


10/31/2025 CRamen @[Jordan Moceri]​ are there additional parts needed for this work order? @[David Carvalho]​ 


10/8/2025 CRamen Chattered: @Jordan Moceri any word on the CO2 for this? @Lawrence Yoder 

10/29/25JMoceri - one unit left in Lexington Kentucky. They were unable to get it. Will need rescheduled.

10/1/2025 Sramen - pushed due date per chatter to end of oct. We are still waiting on the CO2.

9/29/2025 Sramen - chatter to ASM to make aware this will be missed and to SUP/FSE to clarify if the "materials" are parts or tools so the proper delay code can be used.


9/29/2025 CRamen per LYoder in Scheduling meeting: Tech just waiting on Medical Grade CO2 .


9/25/2025 CRamen Chattered :@Jordan Moceri do you have what you need for this AED/Defibrillator Service? @Lawrence Yoder Response from LYoder:

Lawrence Yoder

No he does not, we are still waiting on materials


9/24/2025 CRamen was instructed to call back tomorrow morning as Daniel was not in today


9/19/2025 CRamen Per LYoder to assign toJordan Moceri and WO-01304202 to Scott Roberts to do together when parts/tools needed for Lifepak AEDs. LYoder will update

🔧 Work Performed
Sn 48748467- inspection completed. End tidal c02 not working on unit and needs repaired Sn 48748829- inspection completed. Replaced BP cord with customer stock due to a leak found during leak test. Sn 38817544- inspection completed. Sn 48748501 - inspection completed Sn - 48748453 inspection completed
🔍 Technician Findings
inspection
⚠️ Problem Description
Inspection: AED/Defibrillator Service Equip: https://www.ebiotrack.com/inspection.php?iid=30017 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: **CONTRACT: Perry County Ambulance Authority (KY) - BioMed/Defib Annuity 2025-2028** | Covers: (6) LifePak 15 with monitor | 2 PMs per year

Timeline

📞
Case Linked Sep 12, 1:00 AM
Case Number: 00526672
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 12, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Sep 19, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 21h
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Oct 20, 5:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-29T14:00:00.000+0000
⚠️ 7.8 business days
🔧
Status: Tech On Site by Jordan Moceri Oct 29, 12:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 18h
🚗
2x Travel Added Oct 29, 3:38 PM
Type: Travel
Status: Open
Qty: 212
⏱️
Labor Added Oct 29, 4:50 PM
Type: Labor
Status: Open
Qty: 4.0833333333333
⏱️
▶
2 2x Labor Added Oct 29, 11:12 PM
2x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Jordan Moceri
From: Tech On Site
To: Reschedule
Duration in Previous: 11h 8m
⏳ 3.1 business days
🗓️
▶
3 Status: Scheduled Nov 3, 2:57 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-07T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-07T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jordan Moceri Nov 7, 3:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 0h
⏱️
▶
2 6x Labor Added Nov 7, 11:29 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 8h 15m, 0m
⏳ 2.1 business days
✏️
Status: WO Correction Needed by Diane Patton Nov 12, 10:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 10h
⏳ 2.0 business days
🏁
Status: Closed by Jordan Moceri Nov 13, 10:33 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 12h
💵
Status: Billing Review by Diane Patton Nov 14, 8:52 AM
From: Closed
To: Billing Review
Duration in Previous: 10h 18m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Nov 26, 1:22 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247648

Bottlenecks

Ready for Scheduling
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00526672
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
ERLA - PROD
Technician
Jordan Moceri
Scheduled
Nov 7, 1:00 PM
Created
Sep 12, 1:42 PM
Invoice #
SM-247648

Work Details (11)

Name Type Status Qty Amount Date
WL-02988352 Travel Open 212 $0.00 Oct 29, 3:38 PM
WL-02988353 Travel Open 212 $0.00 Oct 29, 3:38 PM
WL-02988494 Labor Open 4.0833333333333 $0.00 Oct 29, 4:50 PM
WL-02989294 Labor Open 5.4166666666667 $0.00 Oct 29, 11:12 PM
WL-02989295 Labor Open 4 $0.00 Oct 29, 11:12 PM
WL-03000978 Labor Open 4.7333333333333 $0.00 Nov 7, 11:29 PM
WL-03000979 Labor Open 0.51666666666667 $0.00 Nov 7, 11:29 PM
WL-03000980 Labor Open 4 $0.00 Nov 7, 11:29 PM
WL-03000981 Travel Open 219 $0.00 Nov 7, 11:29 PM
WL-03000982 Travel Open 212 $0.00 Nov 7, 11:29 PM
WL-03000983 Expenses Open 1 $0.00 Nov 7, 11:29 PM

Details