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WO-01304180 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Univar Solutions USA Inc — 3101 Wood Dr, Garland TX, 75041

Sep 12, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (11 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Sep 12 → Oct 19, 2025
24 business days (counted)
Running total: 24 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Oct 19 → Nov 10, 2025
16 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 12, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0
Sep 12 → Oct 19 Assigned ▶ Running 24 24
Oct 19 → Nov 10 Scheduled ▶ Running 16 40
Nov 10 → Nov 11 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 40.8d
Field Work 0.8d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
40.8 days
Over SLA
Field Work
0.8 days
Billing
9.0 days
Over SLA
Created: Sep 12, 2025 Due: Nov 30, 2025 Completed: Nov 11, 2025 (19 days early)
📅
40.8 days Total Age
⏱️
24.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
46.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526850
6007946187
Closed
20L SYS-GC-7890A Contract ends 07/31/2026 includes Repair PM G3440A CN10724034 Agilent 7890A Series GC Custom G2614A CN80246944 7683 Autosampler tray module
Priority
High
Origin
Web
Reason
New Case
Contact
Denetria Hall
Owner
Leona Coonrod
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304180 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Sep 12, 2025 • Closed: Nov 10, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 24.8 days stuck in "Assigned"
⏱️
Total Delay 46.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
24.8d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 Google map was used to calculate zone. First call of today. MD


Please assign to Maria Davis ARP to site is 45 miles. Zone 1

🔧 Work Performed
11/10/2025 GC PM was completed per Agilent. GC parts were replaced. All tests passed. Column was installed. Method was loaded and stabilized. Customer ran a samples
⚠️ Problem Description
20L SYS-GC-7890A Contract ends 07/31/2026 includes Repair PM G3440A CN10724034 Agilent 7890A Series GC Custom G2614A CN80246944 7683 Autosampler tray module
📄 Description
6890N Network GC System
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Sep 12, 1:56 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01304180
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Oct 19, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-10T14:00:00.000+0000
📅
Dispatch Scheduled by Maria Davis Oct 19, 12:28 PM
Scheduled For: 2025-11-26T16:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Maria Davis Nov 2, 12:57 PM
Scheduled For: 2025-11-10T18:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Maria Davis Nov 10, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 2h
⏱️
7x Labor Added Nov 10, 11:39 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 3, 42
✔️
Status: Completed by Maria Davis Nov 10, 11:48 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 3m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 11, 3:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 57m
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 24.8 business days (threshold: 4.0 business hours)
Exceeded by 24.3 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00526850
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 10, 1:00 PM
Created
Sep 12, 1:56 PM
Invoice #
247473

Work Details (7)

Name Type Status Qty Amount Date
WL-03002863 Labor Open 2 $0.00 Nov 10, 11:39 PM
WL-03002864 Labor Open 3 $285.00 Nov 10, 11:39 PM
WL-03002865 Labor Open 2 $0.00 Nov 10, 11:39 PM
WL-03002866 Travel Open 42 $180.00 Nov 10, 11:39 PM
WL-03002867 Travel Open 42 $0.00 Nov 10, 11:39 PM
WL-03002868 Parts Open 2 $0.00 Nov 10, 11:39 PM
WL-03002869 Parts Open 2 $0.00 Nov 10, 11:39 PM

Details