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← WO Overview

WO-01304185 ↗ ServiceMax

ROBESON COUNTY EMS • Repair • P7

📍 Robeson County EMS-Service — 176 LEGEND DR, Lumberton NC, 28350

Sep 12, 2025 → Oct 8, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 23, 2025
✗ SLA Missed
Active: 7 biz days
Paused: 12 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Sep 30, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 30 → Oct 3, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 8, 2025
3 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 7 of 7 biz days used
Created: Sep 12, 2025 Completed: Oct 9, 2025
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 7
Sep 12 → Sep 12 L2 Screening ▶ Running 0 0 / 7
Sep 12 → Sep 30 Awaiting Parts ⏸ Paused 12 —
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 0 / 7
Sep 30 → Oct 3 Assigned ▶ Running 3 3 / 7
Oct 3 → Oct 8 Scheduled ▶ Running 3 6 / 7
Oct 8 → Oct 9 Tech On Site ▶ Running 1 7 / 7
Dispatch 0.0d
Material Management 12.7d
Coordinators 8.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.7 days
Over SLA
Coordinators
8.0 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Sep 12, 2025 Due: Oct 9, 2025 Completed: Oct 9, 2025 (on time)
📅
19.1 days Total Age
⏱️
12.7d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
14.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526660
Needs quote
Closed
Q-00030037 Follow up to WO-01296941 Inspection #: 29229 Asset ID: 13283969 Model: Stryker Medical - 6506 PowerPro Notes: Follow-up required. Damaged Foot/Hand Control Hand controls inoperable Requires: 650600010016 x2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Cummings
Owner
Sherry Reich
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01304185 (current) Invoiced
Repair • Rozier Cole
Created: Sep 12, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 12.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
12.7d / 3.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/3 MOwens Called and spoke to Patrick Cummings. Scheduled the repair visit for 10/7 with eta between 9-10am.


10/2 MOwens Parts order is showing Pending and has not shipped out yet.

🔧 Work Performed
evaluated- swap top/bottom hand control 2(650600010016)
🔍 Technician Findings
found unit needing repair - unit hand controls intermittent
⚠️ Problem Description
Q-00030037 Follow up to WO-01296941 Inspection #: 29229 Asset ID: 13283969 Model: Stryker Medical - 6506 PowerPro Notes: Follow-up required. Damaged Foot/Hand Control Hand controls inoperable Requires: 650600010016 x2 https://www.ebiotrack.com/workorder.php?wo=68183
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 11, 9:45 PM
Case Number: 00526660
Subject: Needs quote
Status: Closed
📋
▶
4 Work Order Created Sep 12, 2:17 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00081684
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 30, 8:07 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17d 17h
👷
▶
2 Technician Assigned Sep 30, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 45m
⏳ 3.0 business days
🔩
2x Parts Added Oct 2, 9:57 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 3, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-07T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 6, 3:47 PM
Scheduled For: 2025-10-08T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Rozier Cole Oct 8, 2:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
3 6x Labor Added Oct 8, 10:48 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 8h 6m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Oct 9, 6:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 10m
⏳ 1.7 business days
🧾
Invoice Created Oct 13, 8:09 AM
Invoice Number: SM-243322

Bottlenecks

Awaiting Parts
Duration: 12.7 business days (threshold: 3.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00526660
Closed
📦
Parts Order 00081684
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Oct 8, 9:00 AM
Created
Sep 12, 2:17 PM
Invoice #
SM-243322

Work Details (8)

Name Type Status Qty Amount Date
WL-02957390 Parts Open 2 $388.80 Oct 2, 9:57 AM
WL-02957391 Expenses Open 1 $0.00 Oct 2, 9:58 AM
WL-02964443 Labor Open 2 $0.00 Oct 8, 10:48 PM
WL-02964444 Labor Open 0.16666666666667 $0.00 Oct 8, 10:48 PM
WL-02964445 Labor Open 1.8333333333333 $0.00 Oct 8, 10:48 PM
WL-02964446 Labor Open 2.25 $0.00 Oct 8, 10:48 PM
WL-02964447 Travel Open 126 $0.00 Oct 8, 10:48 PM
WL-02964448 Travel Open 126 $0.00 Oct 8, 10:48 PM

Details