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WO-01304192 ↗ ServiceMax

FERNO • Preventive Maintenance • PSM

📍 Metropolitan State Hospital — 11401 Bloomfield Ave, NORWALK CA, 90650

Sep 12, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (10 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 12, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0
Sep 12 → Sep 16 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 1.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Nov 12, 2025 Completed: Sep 16, 2025 (57 days early)
📅
1.8 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526723
PCS2501349.METROSTATEHOSP
Closed
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Lim
Owner
Sherry Reich
Created
Sep 12, 2025
Work Orders from this Case (2)
WO-01304191 Invoiced
Preventive Maintenance • Rene Yescas
Created: Sep 12, 2025 • Closed: Sep 15, 2025
WO-01304192 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Sep 12, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Closed
2.4d / 1.0d SLA
L2 Review
0.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16 KWeiss, Passing on the pictures due to w/o shows PM's only, no repairs. Closing w/o for billing review. Chatter has been sent to tech about required pictures after tech had completed these w/o's.

9/12/25 SReich - Customer was contacted on WO-01299970.

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,service complete
🔍 Technician Findings
cot needs service
⚠️ Problem Description
CUSTOMER IS OVERDUE FOR PMS. WE ARE PROVIDING PMS AS A COURTESY. PARTS ARE NOT BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE COORDINATE WITH THE CUSTOMER.
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Sep 12, 9:27 AM
Case Number: 00526723
Subject: PCS2501349.METROSTATEHOSP
Status: Closed
📋
▶
2 Work Order Created Sep 12, 2:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 12, 5:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
⏳ 1.8 business days
⏱️
▶
2 3x Labor Added Sep 15, 9:12 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 3h, 0m
👀
Status: L2 Review by Nancy Suarez Sep 16, 12:02 PM
From: Closed
To: L2 Review
Duration in Previous: 14h 47m
🏁
Status: Closed by Keith Weiss Sep 16, 4:53 PM
From: L2 Review
To: Closed
Duration in Previous: 4h 51m
📄
▶
2 Status: Ready to Bill Sep 17, 2:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 43.0 business days
🧾
Invoice Created Nov 18, 2:45 PM
Invoice Number: SM-241232

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00526723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
N/A
Created
Sep 12, 2:42 PM
Invoice #
SM-241232

Work Details (3)

Name Type Status Qty Amount Date
WL-02936765 Labor Open 1.5 $205.00 Sep 15, 9:12 PM
WL-02936766 Labor Open 1 $0.00 Sep 15, 9:12 PM
WL-02936767 Travel Open 30 $0.00 Sep 15, 9:12 PM

Details