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WO-01304202 ↗ ServiceMax

PERRY COUNTY AMBULANCE AUTHORITY (KY) • Preventive Maintenance • PSM

📍 DNU Perry County Ambulance Authority (KY) - EMS — 2264 N Main Street, Hazard KY, 41701

Sep 12, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (20 biz days late)
Active: 33 biz days
🕐 Clock stopped: Invoiced (Oct 30, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 19, 2025
5 business days (counted)
Running total: 5 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Sep 19 → Oct 10, 2025
15 business days (counted)
Running total: 20 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 29, 2025
12 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 33 of ? biz days used
Created: Sep 12, 2025 Invoiced: Oct 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 19 Ready for Scheduling ▶ Running 5 5
Sep 19 → Oct 10 Assigned ▶ Running 15 20
Oct 10 → Oct 29 Scheduled ▶ Running 12 32
Oct 29 → Oct 29 04-Scheduled ▶ Running 0 32
Oct 29 → Oct 30 05-Tech-Off-Site ▶ Running 1 33
Dispatch 0.0d
Coordinators 33.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.8 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Oct 31, 2025 Completed: Oct 30, 2025 (1 days early)
📅
32.8 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 28, 2025
Visit 2 Oct 29, 2025
Visit 3 Oct 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526673
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equip: 28 https://www.ebiotrack.com/inspection.php?iid=30018 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: **CONTRACT: Perry County Ambulance Service (KY) - EMS Annuity 2025-2028** | Covers: (2) Stretcher (13) Stair Chair (6) PowerLoad (3) Lockdown | 2 PMs per year | 2 Repair calls per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304202 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Sep 12, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
12.2d / 2.0d SLA
05-Tech-Off-Site
3.0d
04-Scheduled
0.5d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 CRamen Spoke with Daniel and told him that i didnt realize this would be a 3day PM for Scott with Travel and re-scheduled for Wed-Fri 10/29-10/31/2025 with tech arrival between 9-11am. 


10/10/2025 CRamen spoke with Daniel and scheduled for Monday 10/20/2025 with tech arrival between 8-10am and returning Tuesday 10/21/2025 till completed. Daniel will be on-site and can be contacted on his cell at 606-233-7094


10/10/25 NatoshaB - Updated location to Site ID: 24637 (Perry County Ambulance Authority (KY) - EMS)


10/9/2025 CRamen was asked to call back tomorrow between 8-4pm to schedule. 


9/30/2025 Sramen - per chatter on 1304169 pushing to end of Oct.

9/30/2025 CRamen in scheduling chat LYoder said to re-assign to Teddie but after getting w/APerry said to leave it on Scott. The AEDF WO assigned to Jordan is awaiting CO2 for tools to PM.


9/25/2025 CRamen Chattered :@Jordan Moceri​ on WO 1304169 that is supposed to be done at the same time as this ems PM.

"do you have what you need for this AED/Defibrillator Service? @Lawrence Yoder​ for AED Difribulator WO at same facility Response from LYoder:

Lawrence Yoder

No he does not, we are still waiting on materials"


9/24/2025 CRamen was instructed to call back tomorrow morning as Daniel was not in today


9/19/2025 CRamen Per LYoder to assign to Scott Roberts and WO-01304169 to Jordan to do together when parts/tools needed for Lifepak AEDs. LYoder will update

🔧 Work Performed
Stryker Corporation - Stryker 6390 PowerLoad Serial #: 140539120 - Asset ID: 13335850 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 160340354 - Asset ID: 13335844 Stryker Medical - 6506 PowerPro Serial #: 170340952 - Asset ID: 13335852 Stryker Medical - 6506 PowerPro Serial #: 1906003500180 - Asset ID: 13335853 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 1906012400347 - Asset ID: 13335836 Stryker Medical - 6252 Stair-Pro Serial #: 171239139 - Asset ID: 13335847 Stryker Medical - 6392 PerformanceLoad Serial #: 2016001100316 - Asset ID: 13335841 Stryker Medical - 6252 Stair-Pro Serial #: 171239140 - Asset ID: 13335840 Stryker Medical - 6252 Stair-Pro Serial #: 150939145 - Asset ID: 13335835 Stryker Medical - 6252 Stair-Pro Serial #: 151039102 - Asset ID: 13335839 Stryker Medical - 6252 Stair-Pro Serial #: 151139364 - Asset ID: 13335845 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-801802 - Asset ID: 13335849 Stryker Medical - 6252 Stair-Pro Serial #: 050539684 - Asset ID: 13335837 Stryker Medical - 6252 Stair-Pro Serial #: 080641374 - Asset ID: 13335843 Stryker Medical - 6392 PerformanceLoad Serial #: 2022001000069 - Asset ID: 13335848 Ferno Washington Inc - Model 40 (Series) Serial #: L-350946 - Asset ID: a0C8Y00000v7Qo5UAE Ferno Washington Inc - Model 40 (Series) Serial #: L-381217 - Asset ID: a0C8Y00000v7QoAUAU Stryker Medical - 6392 PerformanceLoad Serial #: 2023000800159 - Asset ID: 13335838 Ferno Washington Inc - Model 40 (Series) Serial #: L-667089 - Asset ID: a0C8Y00000v7SE3UAM Ferno Washington Inc - Model 40 (Series) Serial #: 17N-366428 - Asset ID: a0C8Y00000v7SE7UAM Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2210012400535 - Asset ID: 13335842 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 160440867 - Asset ID: 13335851 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2210012400515 - Asset ID: 13335846 Stryker Medical - 6252 Stair-Pro Serial #: 151039103 - Asset ID: 13335854
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equip: 28 https://www.ebiotrack.com/inspection.php?iid=30018 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: **CONTRACT: Perry County Ambulance Service (KY) - EMS Annuity 2025-2028** | Covers: (2) Stretcher (13) Stair Chair (6) PowerLoad (3) Lockdown | 2 PMs per year | 2 Repair calls per year

Timeline

📞
Case Linked Sep 12, 1:00 AM
Case Number: 00526673
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 12, 3:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned Sep 19, 11:32 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Oct 10, 10:54 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 20d 23h
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 14, 10:55 AM
Scheduled For: 2025-10-29T13:00:00.000+0000
⚠️ 6.0 business days
💵
Expenses Added Oct 21, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.9 business days
⏱️
▶
2 5x Labor Added Oct 28, 9:15 PM
5x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled, 04-Scheduled
To: 04-Scheduled, 05-Tech-Off-Site
Duration in Previous: 18d 10h, 0m
⏳ 1.3 business days
⏱️
▶
2 16x Labor Added Oct 29, 9:27 PM
16x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 12
⏳ 2.3 business days
⏱️
▶
2 14x Labor Added Oct 31, 3:48 PM
14x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: 05-Tech-Off-Site
To: 04-Scheduled
Duration in Previous: 2d 18h
🏁
Status: Closed by Ben Saur Nov 1, 1:34 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 21h 45m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 5, 2:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:08 PM
Invoice Number: SM-245658

Bottlenecks

Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 12.2 business days (threshold: 2.0 business days)
Exceeded by 10.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00526673
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Oct 29, 9:00 AM
Created
Sep 12, 3:05 PM
Invoice #
SM-245658

Work Details (38)

Name Type Status Qty Amount Date
WL-02978802 Expenses Open 1 $0.00 Oct 21, 4:55 PM
WL-02987365 Labor Open 3 $0.00 Oct 28, 9:15 PM
WL-02987366 Travel Open 132 $0.00 Oct 28, 9:15 PM
WL-02987367 Labor Open 0.5 $0.00 Oct 28, 9:15 PM
WL-02987368 Labor Open 1 $0.00 Oct 28, 9:15 PM
WL-02987369 Travel Open 11 $0.00 Oct 28, 9:15 PM
WL-02989124 Labor Open 0.5 $0.00 Oct 29, 9:27 PM
WL-02989114 Labor Open 0.5 $0.00 Oct 29, 9:27 PM
WL-02989115 Travel Open 11 $0.00 Oct 29, 9:27 PM
WL-02989116 Labor Open 0.75 $0.00 Oct 29, 9:27 PM
WL-02989118 Labor Open 0.5 $0.00 Oct 29, 9:27 PM
WL-02989120 Labor Open 0.5 $0.00 Oct 29, 9:27 PM
WL-02989121 Labor Open 1.3333333333333 $0.00 Oct 29, 9:27 PM
WL-02989122 Labor Open 0.58333333333333 $0.00 Oct 29, 9:27 PM
WL-02989123 Labor Open 0.58333333333333 $0.00 Oct 29, 9:27 PM
WL-02989125 Labor Open 1.5 $0.00 Oct 29, 9:27 PM
WL-02989126 Labor Open 0.5 $0.00 Oct 29, 9:27 PM
WL-02989127 Parts Open 1 $13.10 Oct 29, 9:27 PM
WL-02989129 Parts Open 1 $9.02 Oct 29, 9:27 PM
WL-02989130 Parts Open 1 $13.61 Oct 29, 9:27 PM
WL-02989131 Parts Open 1 $2.21 Oct 29, 9:27 PM
WL-02989128 Parts Open 1 $13.10 Oct 29, 9:27 PM
WL-02989141 Labor Open 1 $0.00 Oct 29, 9:29 PM
WL-02989142 Travel Open 12 $0.00 Oct 29, 9:29 PM
WL-02992018 Labor Open 1 $0.00 Oct 31, 3:48 PM
WL-02992019 Labor Open 0.5 $0.00 Oct 31, 3:48 PM
WL-02992020 Labor Open 0.75 $0.00 Oct 31, 3:48 PM
WL-02992021 Labor Open 0.58333333333333 $0.00 Oct 31, 3:48 PM
WL-02992022 Labor Open 0.5 $0.00 Oct 31, 3:48 PM
WL-02992023 Labor Open 0.5 $0.00 Oct 31, 3:48 PM
WL-02992025 Labor Open 1.75 $0.00 Oct 31, 3:48 PM
WL-02992024 Labor Open 0.66666666666667 $0.00 Oct 31, 3:48 PM
WL-02992026 Labor Open 4.25 $0.00 Oct 31, 3:48 PM
WL-02992027 Travel Open 211 $0.00 Oct 31, 3:48 PM
WL-02992028 Expenses Open 1 $0.00 Oct 31, 3:48 PM
WL-02992015 Labor Open 0.75 $0.00 Oct 31, 3:48 PM
WL-02992016 Labor Open 0.5 $0.00 Oct 31, 3:48 PM
WL-02992017 Travel Open 11 $0.00 Oct 31, 3:48 PM

Details