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WO-01304207 ↗ ServiceMax

THE DODGE COMPANY • Parts Sale • PSM

📍 Wauds Funeral Home — 1414 3rd St, Tillamook OR, 97141-3408

Sep 12, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (42 biz days late)
Active: 55 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Jan 2, 2026)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Oct 9, 2025
19 business days (not counted)
▶ Clock Running
Status: Closed
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Jan 2, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 12, 2025 Completed: Jan 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Assigned ▶ Running 0 0
Sep 12 → Sep 12 L2 Screening ▶ Running 0 0
Sep 12 → Oct 9 Awaiting Parts ⏸ Paused 19 —
Oct 9 → Oct 9 Closed ▶ Running 0 0
Oct 9 → Jan 2 Ready for Scheduling ▶ Running 55 55
Dispatch 0.2d
Material Management 19.4d
Coordinators 56.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.2 days
Material Management
19.4 days
Over SLA
Coordinators
56.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Sep 12, 2025 Due: Oct 13, 2025 Completed: Oct 9, 2025 (4 days early)
📅
19.6 days Total Age
⏱️
56.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
71.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526699
L2 review - EMS * PO is correct, no quote needed
Closed
[0901110] F-W Rubber Bumper w/ Screw (Set of 8) QTY 2.00 [0902900] F-W Church Truck Bumper Lg (PAIR) QTY 4.00 Notes: • Ship the items directly to the Shipping address in the upper left-hand corner of our purchase order. • If you have any queries or concerns, please feel free to contact Nikki Ramirez at 978-600-2259 or send an email to dropship@dodgeco.com.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Wauds Funeral Home Home
Owner
Shelby Robinson
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304207 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Sep 12, 2025 • Closed: Oct 9, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 71.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
19.4d / 3.0d SLA
Ready for Scheduling
56.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
🔍 Technician Findings
Parts order
⚠️ Problem Description
[0901110] F-W Rubber Bumper w/ Screw (Set of 8) QTY 2.00 [0902900] F-W Church Truck Bumper Lg (PAIR) QTY 4.00 Notes: • Ship the items directly to the Shipping address in the upper left-hand corner of our purchase order. • If you have any queries or concerns, please feel free to contact Nikki Ramirez at 978-600-2259 or send an email to dropship@dodgeco.com.

Timeline

📞
Case Linked Sep 12, 8:30 AM
Case Number: 00526699
Subject: L2 review - EMS * PO is correct, no quote needed
Status: Closed
📋
▶
2 Work Order Created Sep 12, 3:11 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Shelby Robinson
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 12, 4:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 41m
🚨 19.9 business days
🔩
▶
2 3x Parts Added Oct 9, 10:25 AM
3x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts, Closed
To: Closed, Ready for Scheduling
Duration in Previous: 26d 17h, 0m
🚨 56.0 business days
✔️
▶
2 Status: Completed Jan 2, 5:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Patton
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
▶
3 Status: Invoice Pending Jan 2, 6:06 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250447

Bottlenecks

Awaiting Parts
Duration: 19.4 business days (threshold: 3.0 business days)
Exceeded by 16.4 business days
Ready for Scheduling
Duration: 56.0 business days (threshold: 1.0 business days)
Exceeded by 55.0 business days

🔗 Related Artifacts

📞
Case 00526699
Closed
📦
Parts Order 00081706
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 12, 3:11 PM
Invoice #
SM-250447

Work Details (3)

Name Type Status Qty Amount Date
WL-02964734 Parts Open 2 $50.20 Oct 9, 10:25 AM
WL-02964735 Parts Open 4 $54.80 Oct 9, 10:25 AM
WL-02964736 Expenses Open 1 $29.99 Oct 9, 10:25 AM

Details