Midmark Service Request Dispatch Authorization - WO-00104578
Closed
Zone 1
NWD Tripping the breaker.
ADDITIONAL NOTES
Located on college Campus follow signs to Veterinary Technology Building. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 726127 002-10453-00 1.00000
09/16/2025 JRolston - Per UPS, ETA on wb 1ZE444250375285757 is Wednesday, 9/17. Updated work order accordingly.
9/16 KKelch Natalie called me back to schedule for 9/22 between 9 and 10 am. Customer confirmed.
9/16 KKelch called Natalie to schedule for 9/22 between 9 and 10 am. Left VM.
9/15/25 CDempsey- waiting for tracking to be active.
09/15/2025 JRolston - Per email from Midmark, parts have shipped on UPS waybill 1ZE444250375285757. No ETA as of yet. (UPS ground)
9/12/25 SReich - Spoke to Natalie, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
Replaced Check Valve kit and cycled pump on 10 times
🔍Technician Findings
breaker trip when pump comes on.
⚠️Problem Description
Zone 1
NWD Tripping the breaker.
ADDITIONAL NOTES
Located on college Campus follow signs to Veterinary Technology Building. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 726127 002-10453-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Inbound from +18166043237
Completed Sep 16, 2025
9/16 KKelch Natalie called me back to schedule for 9/22 between 9 and 10 am. Customer confirmed.
📋
Outbound to +18166043235
Completed Sep 16, 2025
9/16 KKelch called Natalie to schedule for 9/22 between 9 and 10 am. Left VM.
📋
Outbound to +18166043235
Completed Sep 12, 2025
Spoke to Natalie, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
📅
WO-01304209 - Repair - VetPro 1000 (Series) - Kansas City - Maple Woods Veterinary Technology
Sep 22, 2025 10:00am – 12:00pm
Work Order: WO-01304209
Account: MIDMARK
Customer Case Number: SR 1449180 WO-00104578
Location: Maple Woods Veterinary Technology
Address: 2601 NE Barry Rd, Kansas City, MO 64156
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1933804
Contact Name: Natalie Short
Contact Phone:
PDF
SRA_WO-00104578_ver1
Sep 12, 2025
PDF
maple wood
Sep 22, 2025
Timeline
📞
Case Linked Sep 12, 10:20 AM
Case Number:00526751
Subject:Midmark Service Request Dispatch Authorization - WO-00104578
Status:Closed
📋
▶
2
Work Order Created Sep 12, 3:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Sep 12, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1h 17m, 0m
⏳1.9 business days
📅
Status: Ready for Scheduling by John RolstonSep 15, 1:57 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2d 21h
👷
▶
2
Technician Assigned Sep 15, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:14m
🗓️
▶
2
Status: Scheduled Sep 16, 12:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-22T14:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 22, 10:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
⏱️
▶
2
2x Labor Added Sep 22, 10:54 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.96666666666667
✔️
▶
2
Status: Completed Sep 22, 10:59 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Thomas Langenberg
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 23, 12:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Sep 27, 9:46 AM
Invoice Number:SM-241795
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)