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WO-01304269 ↗ ServiceMax

DIVINE MEDICAL TRANSPORT • Evaluation • P7

📍 Divine Medical Transport — 3226 Omni Dr F, Cincinnati OH, 45245

Sep 15, 2025 → Sep 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 24, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 2 of 7 biz days used
Created: Sep 15, 2025 Completed: Sep 17, 2025
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 7
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0 / 7
Sep 15 → Sep 15 Assigned ▶ Running 0 0 / 7
Sep 15 → Sep 17 Scheduled ▶ Running 2 2 / 7
Sep 17 → Sep 17 Tech On Site ▶ Running 0 2 / 7
Dispatch 0.0d
Coordinators 3.4d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 24, 2025 Completed: Sep 17, 2025 (7 days early)
📅
3.0 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526899
PLEASE CREATE NON-BILLABLE WO
Closed
Hi Dispatch, please create a non-billable evaluation WO recommended by Supervisor Lawrence Yoder. For iNX 22F-025512. We will send out tech on 9/17.
Priority
Standard
Origin
Eval Recommendation
Reason
New Case
Contact
Rob Yaeger
Owner
Jessica Sells
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304269 (current) Invoiced
Evaluation • Scott R Roberts
Created: Sep 15, 2025 • Closed: Sep 17, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.18.25 Hshaw - moved WO to L2 for pic review

9/17/25 SR -- evaluated cot for the intermediate safety bar latch not catching safety hook when unloading the cot

🔧 Work Performed
evaluated unit for initial tech findings
🔍 Technician Findings
both of the intermediate safety bail bars are bent; hardware is missing on the long bar bracket; LBS is missing a release cable on PR; actuator bottom shroud cover on Control End bent, scratched and damaged; Patient Left Load End wheel fork worn and wobbly.
⚠️ Problem Description
Hi Dispatch, please create a non-billable evaluation WO recommended by Supervisor Lawrence Yoder. For iNX 22F-025512. We will send out tech on 9/17. 9/17/25 SR -- evaluated cot for the intermediate safety bar latch not catching safety hook when unloading the cot
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Sep 12, 3:00 PM
Case Number: 00526899
Subject: PLEASE CREATE NON-BILLABLE WO
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 15, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 15, 2:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5h 9m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-17T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Scott Roberts Sep 17, 3:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
5x Labor Added Sep 17, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.9166666666667, 0.5, 0.83333333333333, 78, 47
⏱️
Labor Added Sep 17, 5:10 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Scott Roberts Sep 17, 5:16 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 2m, 0m
📄
▶
3 Status: Ready to Bill Sep 18, 1:48 PM
Status: Ready to Bill → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:53 PM
Invoice Number: SM-241328

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00526899
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Sep 17, 2:00 PM
Created
Sep 15, 9:09 AM
Invoice #
SM-241328

Work Details (6)

Name Type Status Qty Amount Date
WL-02939195 Labor Open 1.9166666666667 $0.00 Sep 17, 4:13 PM
WL-02939196 Labor Open 0.5 $0.00 Sep 17, 4:13 PM
WL-02939197 Labor Open 0.83333333333333 $0.00 Sep 17, 4:13 PM
WL-02939198 Travel Open 78 $0.00 Sep 17, 4:13 PM
WL-02939199 Travel Open 47 $0.00 Sep 17, 4:13 PM
WL-02939371 Labor Open 0.75 $0.00 Sep 17, 5:10 PM

Details