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WO-01304272 ↗ ServiceMax

NEURO RESTORATIVE (DELRAN) • Evaluation • P7

📍 NEURO RESTORATIVE (DELRAN) - Route 130 Delran — 8008 ROUTE 130 NORTH, BLDG C, Delran NJ, 08075

Sep 15, 2025 → Sep 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 24, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Sep 15, 2025 Completed: Sep 16, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 7
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0 / 7
Sep 15 → Sep 15 Assigned ▶ Running 0 0 / 7
Sep 15 → Sep 16 Scheduled ▶ Running 1 1 / 7
Sep 16 → Sep 16 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 2.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 24, 2025 Completed: Sep 16, 2025 (8 days early)
📅
2.0 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524782
EMS repair
Closed
Q-00029923 Please contact Sondy ASAP to schedule service Sondy Valestine 7189714084 NCL Century 2 Series Lift 20101419504 NCL Century 2 Series Lift 20111719728 Lifts are not working. They are having to operate manually
Priority
High
Origin
Phone
Reason
New Case
Contact
Sondy Valestine
Owner
Jessica Sells
Created
Sep 5, 2025
Work Orders from this Case (2)
WO-01304270 Invoiced
Evaluation • Chris Galasso
Created: Sep 15, 2025 • Closed: Sep 16, 2025
WO-01304272 (current) Invoiced
Evaluation • Chris Galasso
Created: Sep 15, 2025 • Closed: Sep 16, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 MOwens Called and spoke to Sondy. He asked to schedule the visit for around 11am on 9/16.

🔧 Work Performed
REPLACED OUTER REAR ROLL STOP SWITCH AND HAND PENDANT; TESTED GOOD
🔍 Technician Findings
TWO INDEPENDENT ISSUES: LIFT DOES NOT FOLD WITH NO PUMP ACTIVATION, LIFT STALLS WHEN COMING OFF THE GROUND; FOUND OUTER REAR ROLL STOP SWITCH TO BE INTERMITTENTLY FAILING; FOUND FOLD SWITCH BUTTON ON PENDANT FAILED
⚠️ Problem Description
Q-00029923 Please contact Sondy ASAP to schedule service Sondy Valestine 7189714084 NCL Century 2 Series Lift 20111719728 Lifts are not working. They are having to operate manually
📄 Description
Braun NCL Century 2 Series Lift

Timeline

📞
Case Linked Sep 5, 9:50 AM
Case Number: 00524782
Subject: EMS repair
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Sep 15, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 15, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 18m
🗓️
▶
2 Status: Scheduled Sep 15, 4:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-16T15:00:00.000+0000
🔧
▶
2 Status: Tech On Site Sep 16, 1:47 PM
Status: Tech On Site → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Sep 16, 1:53 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 17, 5:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.8 business days
🧾
Invoice Created Sep 21, 10:00 PM
Invoice Number: SM-241245

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00524782
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Chris Galasso
Scheduled
Sep 16, 11:00 AM
Created
Sep 15, 9:15 AM
Invoice #
SM-241245

Work Details (4)

Name Type Status Qty Amount Date
WL-02937324 Parts Open 1 $126.00 Sep 16, 1:51 PM
WL-02937325 Parts Open 1 $344.00 Sep 16, 1:51 PM
WL-02937327 Labor Open 1 $130.00 Sep 16, 1:53 PM
WL-02937328 Labor Open 1 $130.00 Sep 16, 1:53 PM

Details