Midmark Service Request Dispatch Authorization - WO-00104610
Closed
Zone 1
Dispatch Type Repair Email tmukanos@midmark.com
PROBLEM SUMMARY
WD Stirrup issues
ADDITIONAL NOTES
Like to be done on Sept 30th, Oct 1st or 2nd. Has a showing on the 7th. Unit needs to be operational. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 726245 002-10189-00 1.00000
Ship Exchanged Open 726245 040-0010-47 1.00000
Saturday, September 20 between 2:00 P.M. - 6:00 P.M.
9/17/25 SReich
Your shipment
1ZE444250375638018
1 of 2 Piece Shipment
Estimated delivery
Saturday, September 20 between 2:00 P.M. - 6:00 P.M.
9/16/25 lcoonrod
Your shipment
1ZE444250374473402
1 of 2 Piece Shipment
Estimated delivery
UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package.
Order No: 726245
Customer PO No: SR1455242
Customer: Midmark No Charge
Service Request NO: 1455242
Ship To Name: Tim Mukanos
Ship To Address: 31 Regina
Ship To City/State: Dana Point, CA 92629-4123
Waybill (Tracking #): 1ZE444250374473402
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 16-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10189-00 SERIAL #: DESCRIPTION: KIT, STIRRUP ASSY MIST (2 PER)
LINE NO: 2.1 QTY: 1 ITEM: 040-0010-47 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHILLIPS TYPE TT MAG520 TAPTITE MUST BE ROHS COMPLIANT
9-16 Mburris email from POC to set
9-15 Mburris email sent to POC
9/15 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
removed bad stirrups,installed new stirrup,table test ok,service complete
🔍Technician Findings
bad stirrups
⚠️Problem Description
Zone 1
Dispatch Type Repair Email tmukanos@midmark.com
PROBLEM SUMMARY
WD Stirrup issues
ADDITIONAL NOTES
Like to be done on Sept 30th, Oct 1st or 2nd. Has a showing on the 7th. Unit needs to be operational. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 726245 002-10189-00 1.00000
Ship Exchanged Open 726245 040-0010-47 1.00000
Email:RE: EMSAR Request for service at Public Storage (Email to schedule service)
Completed Sep 16, 2025
From: TMukanos@midmark.com
To: michael.burris@emsar.com
Hi Michael,
Yes, that will work. Thank you
Designing better care.™
Tim Mukanos
Territory Portfolio Manager
Southern California
E: tmukanos@midmark.com <mailto:tmukanos@midmark.com>
T: 1.800.MIDMARK,
C: 949-244-0190
midmark.com
<https://protect.checkpoint.com/v2/r01/___http://www.midmark.com/___.YzJ1OmVtc2FyMTpjOm86MWQwMzY0ZThlY2Q2ZTk5NGQ4NmM1MTg5NDkyNWQ5Y2Y6NzowODE0OjMxMDZmMzkzOTQxMzU4NzFh
📧
Email: EMSAR Request for service at Public Storage (Email to schedule service)
Completed Sep 15, 2025
To: tmukanos@midmark.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Public Storage (Email to schedule service)
Body:
Hi Tim Mukanos,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair.
Here’s the location information we have on file:
Location:
Public Storage
25131 Costeau St,
Laguna Hills,, CA 92653-5023
Contact:
Tim Mukanos
(949) 367-1005 (949)2440190
We currently have availability
📋
Outbound to +19493671005
Completed Sep 15, 2025
Number is disconnected.
📅
WO-01304282 - Repair - 626 (Series) Chair - Laguna Hills, - Public Storage
Sep 30, 2025 12:00pm – 4:00pm
Work Order: WO-01304282
Account: MIDMARK
Customer Case Number: SR 1455242 WO-00104610
Location: Public Storage
Address: 25131 Costeau St,, Laguna Hills,, CA 92653-5023
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2771565
Contact Name: Tim Mukanos
Contact Phone: (949) 367-1005 (949)
PDF
SRA_WO-00104610_ver1
Sep 17, 2025
PDF
midmark public storage 9-30-25
Oct 1, 2025
Timeline
📞
Case Linked Sep 12, 2:39 PM
Case Number:00526891
Subject:Midmark Service Request Dispatch Authorization - WO-00104610
Status:Closed
⏳2.0 business days
📋
Work Order Created Sep 15, 9:29 AM
Work Order:WO-01304282
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonSep 15, 9:43 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:13m
👷
▶
2
Technician Assigned Sep 15, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 58m
🗓️
▶
2
Status: Scheduled Sep 16, 10:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-30T16:00:00.000+0000
🚨11.2 business days
⏱️
▶
2
5x Labor Added Oct 1, 1:22 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:14d 14h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Oct 2, 11:16 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 4, 10:21 AM
Invoice Number:SM-242624
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)