11/18/2025 JRolston - WO created in error. Per Teams conversation with Kim Hardison / Dispatch and Dylan Nakoff / Account Mgr. emailed site to advise them to follow-up with Premise Health for service.
11/18/2025 JRolston - Per email from site POC, Polina Bolotin, part has been received. Placing back into RFS status, and messaged ASC group in Teams to advise accordingly.
🔧Work Performed
Tracking# 1Z1286670366373547
Customer Requested Parts Order
⚠️Problem Description
Q-00029908
Follow up to WO-01290741
Inspection #: 28627
Asset ID: 12938852
Model: Welch Allyn - 767 Series Notes: Noticeable physical damage on device Follow-up required.
1ea cord 104299 https://www.ebiotrack.com/workorder.php?wo=68198
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01304300 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z1286670366373547]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Te
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 20, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 22, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 15, 2025
To: polina.bolotin@premisehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304300Location: Premise - 30033 - Munich ReAddress: 555 College Road East Princeton, NJ 08540Device: Problem Description: Q-00029908
Follow up to WO-01290741
Inspection #: 2
Jan 15, 2026 11:10am
@Dylan Nakoff can you give me clarity on this WO?
Timeline
📞
Case Linked Sep 4, 11:33 AM
Case Number:00524511
Subject:Needs quote
Status:Closed
⚠️8.0 business days
📋
▶
2
Work Order Created Sep 15, 10:15 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 15, 10:32 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:16m
⏳3.0 business days
💵
Expenses Added Sep 17, 6:12 PM
Type:Expenses
Status:Open
Qty:1
🚨42.7 business days
📅
Status: Ready for Scheduling by John RolstonNov 18, 8:26 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:63d 22h
🆕
Status: Entered by John RolstonNov 18, 8:48 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:22m
👷
▶
2
Technician Assigned Nov 18, 10:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by John Rolston
From:Entered
To:Assigned
Duration in Previous:2h 3m
🚨24.0 business days
🔩
2x Parts Added Dec 23, 11:22 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨16.0 business days
📦
▶
2
Status: Awaiting Parts Jan 15, 11:12 AM
Status: Awaiting Parts → Status: Closed
🏁
Status: Closed by Rhonnie Reeves
From:Awaiting Parts
To:Closed
Duration in Previous:1m
📄
▶
4
Status: Ready to Bill Jan 15, 2:04 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-251261
Bottlenecks
Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)