We need to have a service tech back on site. After the last visit (9/9/25), our centrifuge temperature is now ramping up from 21C to 37C when running the instrument.
Model: Fisher Scientific - ACCUSPIN 1R
Model Type: Centrifuge
Asset ID: EBS0455698
Serial #: 40507308
9/15 KSmith -- Responded to Cesar's email and provided 9/19 as a scheduled date and am awaiting response
🔧Work Performed
Used Tachometer and speeds are
1000RPM - Tachometer 1001
2000RPM - Tachometer 1999
3000RPM - Tachometer 2999
4000RPM - Tachometer 4001
Ran unit for 30 minutes and temperature rose to 46 degrees f.Spoke to Fisher Scientific tech support and was told most likely issue is low coolant or a leak.Unit discontinued,they do not service unit anymore.Recommend replacement of unit
🔍Technician Findings
Accuspin 1R heats up during use
⚠️Problem Description
Q-00030059
We need to have a service tech back on site. After the last visit (9/9/25), our centrifuge temperature is now ramping up from 21C to 37C when running the instrument.
Model: Fisher Scientific - ACCUSPIN 1R
Model Type: Centrifuge
Asset ID: EBS0455698
Serial #: 40507308 https://www.ebiotrack.com/workorder.php?wo=68199
📧
Email:RE: Work Order request received Inquiry: WO-01304301
Email:RE: Work Order request received Inquiry: WO-01304301
Completed Sep 15, 2025
From: CVillamil@vitalant.org
To: ksmith@emsar.com
Cc: RMrowiec@vitalant.org, JKing-Mertz@vitalant.org, DMontagna@vitalant.org, KSoravilla@vitalant.org
Hi Kourtney,
Yes, this Friday morning will work for us.
Best,
Cesar Villamil
Manager, Clinical Laboratory
Cord Blood Program
office: 201.389.0495
cell: 201.638.1374
e-mail: cvillamil@vitalant.org <mailto:%20cvillamil@vitalant.org>
website: Vitalant <https://protect.checkpoint.com/v2/r01/___https://vitalanth
📧
Email:RE: Work Order request received Inquiry: 07/28/25 Ref{00DA.93zU:500VU.V95Wg}
Completed Sep 15, 2025
From: CVillamil@vitalant.org
To: ksmith@emsar.com
Cc: RMrowiec@vitalant.org, JKing-Mertz@vitalant.org, DMontagna@vitalant.org
Good afternoon, Kourtney,
We need to have a service tech back on site. After the last visit (9/9/25), our centrifuge temperature is now ramping up from 21C to 37C when running the instrument.
Best,
Cesar Villamil
Manager, Clinical Laboratory
Cord Blood Program
office: 201.389.0495
cell: 201.638.1374
e-mail: cvillamil@vitalant.org <mail
Work Order: WO-01304301
Account: Vitalant
Customer Case Number:
Location: Vitalant - Allendale NJ
Address: 1 Pearl Ct, Allendale, NJ 07401
Manufacturer:
Model #:
Serial #:
Contact Name: Cesar Villamil
Contact Phone: 201.389.0495
Contact Email: cvillamil@vitalant.org
Due Date: 9/18/202
Case #00526923 – L2 review - HCP
Status: Closed | Priority: High
We need to have a service tech back on site. After the last visit (9/9/25), our centrifuge temperature is now ramping up from 21C to 37C when running the instrument.
Model: Fisher Scientific - ACCUSPIN 1R
Model Type: Centrifuge
Asset ID: EBS0455698
Serial #: 40507308
💬Case Comment
Internal Sep 15, 2025 10:18am
Originated from an email on case 00514089.
Timeline
📞
Case Linked Sep 12, 4:05 PM
Case Number:00526923
Subject:L2 review - HCP
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 15, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 15, 11:48 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Edward Arias
🗓️
▶
2
Status: Scheduled Sep 15, 12:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-19T13:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 17, 10:29 AM
Scheduled For:2025-09-19T15:00:00.000+0000
📅
Dispatch Scheduled by Edward AriasSep 17, 1:39 PM
Scheduled For:2025-09-19T16:00:00.000+0000
⏳3.0 business days
⏱️
3x Labor Added Sep 19, 12:03 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 44, 17
⏱️
▶
2
2x Labor Added Sep 19, 4:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 4h, 0m
⏳1.9 business days
📄
Status: Ready to Bill by Diane PattonSep 22, 4:13 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 23h, 0m
🧾
Invoice Created Sep 23, 11:39 AM
Invoice Number:SM-241731
Bottlenecks
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)