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WO-01304307 ↗ ServiceMax

Wellpath • Inspection • PSM

📍 Monterey County Jail — 1410 Natividad Rd, Salinas CA, 93906

Sep 15, 2025 → Nov 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Sep 15 → Nov 4, 2025
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 37 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 11, 2025
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 40 of ? biz days used
Created: Sep 15, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0
Sep 15 → Nov 4 Assigned ▶ Running 35 35
Nov 4 → Nov 5 Scheduled ▶ Running 1 36
Nov 5 → Nov 6 On Hold ▶ Running 1 37
Nov 6 → Nov 6 Reschedule ▶ Running 0 37
Nov 6 → Nov 6 Assigned ▶ Running 0 37
Nov 6 → Nov 11 Scheduled ▶ Running 2 39
Nov 11 → Nov 12 Tech On Site ▶ Running 1 40
Dispatch 0.0d
Holding 1.2d (excluded)
Coordinators 41.0d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.2 days
Coordinators
41.0 days
Over SLA
Field Work
0.7 days
Created: Sep 15, 2025 Due: Nov 12, 2025 Completed: Nov 12, 2025 (on time)
📅
40.7 days Total Age
⏱️
35.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Angel Rios — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527031
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=30059
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Silveira -DNU
Owner
Leona Coonrod
Created
Sep 14, 2025
Work Orders from this Case (1)
WO-01304307 (current) Invoiced
Inspection • Angel Rios
Created: Sep 15, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 35.8 days stuck in "Assigned"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
35.8d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
On Hold
1.2d
Reschedule
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-4 Mburris email from POC to set....Hello Michael, 

 

Yes, that day and the time window will work. 

11-4 Mburris email sent to POC

10-29 Mburris email sent to POC

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service on medical equipment.
🔍 Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=30059

Timeline

📞
Case Linked Sep 14, 7:00 AM
Case Number: 00527031
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 15, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 15, 1:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 28m
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-11T18:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Nov 5, 1:56 PM
Type: Expenses
Status: Open
Qty: 1
⏸️
Status: On Hold by Yecenia Campos Nov 5, 5:46 PM
From: Scheduled
To: On Hold
Duration in Previous: 1d 4h
🔄
Status: Reschedule by Yecenia Campos Nov 6, 10:29 AM
From: On Hold
To: Reschedule
Duration in Previous: 16h 42m
👷
▶
3 Technician Assigned Nov 6, 11:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 45m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-11T18:00:00.000+0000
⏳ 3.0 business days
🚗
Travel Added Nov 10, 9:59 PM
Type: Travel
Status: Open
Qty: 96
💵
3x Expenses Added Nov 11, 1:09 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 2.5
🔧
Status: Tech On Site by Angel Rios Nov 11, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
▶
2 Labor Added Nov 11, 8:01 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
✔️
Status: Completed by Angel Rios Nov 11, 8:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 10m
⏱️
▶
2 2x Labor Added Nov 12, 12:12 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From: Completed
To: Closed
Duration in Previous: 4h 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 14, 9:05 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 8h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246663

Bottlenecks

Assigned
Duration: 35.8 business days (threshold: 4.0 business hours)
Exceeded by 35.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527031
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Angel Rios
Scheduled
Nov 11, 1:00 PM
Created
Sep 15, 10:42 AM
Invoice #
SM-246663

Work Details (10)

Name Type Status Qty Amount Date
WL-02997184 Expenses Open 1 $0.00 Nov 5, 1:56 PM
WL-02997183 Expenses Open 1 $0.00 Nov 5, 1:56 PM
WL-03002780 Travel Open 96 - Nov 10, 9:59 PM
WL-03002906 Expenses Open 1 $0.00 Nov 11, 1:09 AM
WL-03002904 Labor Open 2.5 $0.00 Nov 11, 1:09 AM
WL-03002905 Expenses Open 1 $0.00 Nov 11, 1:09 AM
WL-03004065 Labor Open 0.5 $0.00 Nov 11, 8:01 PM
WL-03004066 Labor Open 7 $2,252.00 Nov 11, 8:03 PM
WL-03004163 Labor Open 4 $0.00 Nov 12, 12:12 AM
WL-03004164 Travel Open 180 - Nov 12, 12:12 AM

Details