1/16/26 AJinerson - Received email back from POC Chrissy confirming tech visit for Mon. 1/26 with eta between 10am-12pm.
POC onsite:
Arrival instructions:
1/14/26 AJinerson - Sent email to Christina to follow up and schedule tech visit. Offered to schedule tech visit on Mon. 1/26 with eta between 10am-12pm.
1/14/26 AJinerson - Called POC Christina to schedule tech visit. Call went straight to busy tone.
1/2/26 AJinerson - WO was canceled by Dispatch as duplicate in Sept. but re-released on 1/2/26 to schedule, but SLA is still showing as Nov. 2025.
01/02/2026 DNakoff - This is a separate department. Please schedule.
09/19/2025 SRobinson- Canceling as a duplicate for WO-01305125.
9/19/25 AJinerson - Checking w/ Dispatch if duplicate of WO-01305125.
🔧Work Performed
1/26/26 AMW - Performed annual inspection on all medical equipment located. Total of 86 pieces of equipment inspected. 1 failure - ZOLL AED - expired batteries and pads. No follow up needed, this unit is in storage and not used. ALL OTHER EQUIPMENT PASSED. Notified POC of inspection findings and completion.
🔍Technician Findings
1/26/26 AMW -Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equip: 120
https://www.ebiotrack.com/inspection.php?iid=30054
📧
Email:RE: EMSAR Service Request - Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607 - WO-01304309
Completed Jan 16, 2026
From: abby.jinerson@emsar.com
To: Christina.McDaniel@SGFertility.com
Hi Chrissy,
We have our technician, Anthony Wright, scheduled to visit on Monday, 1/26 between 10:00 a.m. – 12:00 p.m. arrival.
Please let us know who the on-site contact will be this day, along with any further arrival instructions that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
📧
Email:Re: EMSAR Service Request - Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607 - WO-01304309
Completed Jan 16, 2026
From: Christina.McDaniel@SGFertility.com
To: abby.jinerson@emsar.com
Yes that will work for sure! Thank you Chrissy
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, January 14, 2026 4:43 PM
To: Christina McDaniel <Christina.McDaniel@SGFertility.com>
Subject: EMSAR Service Request - Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607 - WO-01304309
Good afternoon, Christina,
I'm following up regarding scheduli
📧
Email: EMSAR Service Request - Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607 - WO-01304309
Completed Jan 14, 2026
To: christina.mcdaniel@sgfertility.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607 - WO-01304309
Body:
Good afternoon, Christina,
I'm following up regarding scheduling our technician's visit for the annual inspection service on the medical equipment at the below location.
Shady Grove Fertility Lab - 5016 W Cypress Street, Suite 302 Tampa, FL 33607
We currently have our
📋
Outbound to +17272497786
Completed Jan 14, 2026
1/14/26 AJinerson - Called POC Christina to schedule tech visit. Call went straight to busy tone.
📅
WO-01304309 - Inspection - Tampa - Shady Grove Fertility Lab
Jan 26, 2026 10:00am – 4:00pm
Work Order: WO-01304309
Account: Shady Grove
Customer Case Number:
Location: Shady Grove Fertility Lab
Address: 5016 W Cypress Street, Suite 302, Tampa, FL 33607
Manufacturer:
Model #:
Serial #:
Contact Name: Christina McDaniel
Contact Phone: 7272497786
Contact Email: christina.mcdaniel@sgfertil
JPG
IMG_2771
Jan 26, 2026
Timeline
📞
Case Linked Sep 14, 1:00 AM
Case Number:00527025
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 15, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
🚫
Status: Canceled by Shelby RobinsonSep 19, 1:02 PM
From:Ready for Scheduling
To:Canceled
Duration in Previous:4d 2h
🚨70.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffJan 2, 11:16 AM
From:Canceled
To:Ready for Scheduling
Duration in Previous:104d 23h
👷
▶
2
Status: Assigned Jan 2, 12:11 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Anthony Wright
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Jan 16, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-01-26T15:00:00.000+0000
⚠️6.0 business days
⏱️
2x Labor Added Jan 26, 11:38 AM
Type:Labor, Travel
Status:Open
Qty:3, 133
⏱️
2x Labor Added Jan 26, 2:05 PM
Type:Labor, Travel
Status:Open
Qty:4.25, 30
🔩
▶
2
3x Parts Added Jan 26, 4:06 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Scheduled
To:Completed
Duration in Previous:10d 3h
🏁
Status: Closed by Anthony WrightJan 26, 4:13 PM
From:Completed
To:Closed
Duration in Previous:4m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 27, 4:55 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 0h, 0m
⏳3.9 business days
🧾
Invoice Created Jan 30, 8:54 PM
Invoice Number:SM-252387
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)