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← WO Overview

WO-01304310 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Music City Annex — 570 Knight Valley Drive, Nashville TN, 37217

Sep 15, 2025 → Sep 15, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 19, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Completed
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Sep 15, 2025 Completed: Sep 15, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 4
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0 / 4
Sep 15 → Sep 15 Completed ▶ Running 0 0 / 4
Sep 15 → Sep 15 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.4 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 18, 2025 Completed: Sep 15, 2025 (3 days early)
📅
0.7 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527147
Urgent Trunk Stock WO needed
Closed
Trunk Stock WO. I am on a PM WO-01229130, and I need a WO, to repair both seat and tower LED lights. Music City annex 570 knights valley Dr, Nashville TN. SN CSA-2016014955
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304310 (current) Invoiced
Repair • Michael Swingle
Created: Sep 15, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 KHardison, Please assign to Michael Swingle.

🔧 Work Performed
I removed old tower and seat lights and replaced with new ones from my trunk stock. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. all were working fine.
🔍 Technician Findings
I arrived on site to do a PM on another WO and found the tower and seat lights needed replaced.
⚠️ Problem Description
Trunk Stock WO. I am on a PM WO-01229130, and I need a WO, to repair both seat and tower LED lights. Music City annex 570 knights valley Dr, Nashville TN. SN CSA-2016014955
📄 Description
Higi Station Hardwired

Timeline

📞
Case Linked Sep 15, 10:27 AM
Case Number: 00527147
Subject: Urgent Trunk Stock WO needed
Status: Closed
📋
▶
2 Work Order Created Sep 15, 10:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏱️
▶
2 5x Labor Added Sep 15, 1:21 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Ready for Scheduling
To: Completed
Duration in Previous: 2h 31m
👷
▶
4 Status: Assigned Sep 15, 4:38 PM
Status: Assigned → Technician Assigned → Status: Completed → Status: Closed
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 9:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 30m
📨
Status: Invoice Pending by Timothy Amburgey Sep 16, 9:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 21, 10:06 PM
Invoice Number: SM-241037

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00527147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Sep 15, 10:51 AM
Invoice #
SM-241037

Work Details (5)

Name Type Status Qty Amount Date
WL-02936074 Labor Open 2.35 $0.00 Sep 15, 1:21 PM
WL-02936075 Labor Open 1 $0.00 Sep 15, 1:21 PM
WL-02936076 Travel Open 50 $0.00 Sep 15, 1:21 PM
WL-02936077 Parts Open 1 $0.00 Sep 15, 1:21 PM
WL-02936078 Parts Open 1 $0.00 Sep 15, 1:21 PM

Details