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WO-01304314 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 ArchWell - Largo — 4520 E BAY DR, CLEARWATER FL, 33764

Sep 15, 2025 → Oct 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (4 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Oct 1, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 7, 2025
4 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 15, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Oct 1 Ready for Scheduling ▶ Running 12 12
Oct 1 → Oct 1 Assigned ▶ Running 0 12
Oct 1 → Oct 7 Scheduled ▶ Running 4 16
Dispatch 0.0d
Coordinators 17.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Nov 12, 2025 Completed: Oct 7, 2025 (36 days early)
📅
17.0 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 6, 2025
Visit 2 Oct 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527033
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 67 pieces https://www.ebiotrack.com/inspection.php?iid=30061
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tiffany Knight
Owner
Leona Coonrod
Created
Sep 14, 2025
Work Orders from this Case (1)
WO-01304314 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 15, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


10/1/25 AJinerson - Called POC to schedule tech visit. Confirmed with Tiffany to schedule tech visit on Tuesday, 10/7 with eta between 9am-11am. 


Tiffany will be POC on site this day, no other arrival instructions/requirements. 

Number for Tiffany: #727-615-3032


Scheduling ahead needed: Yes 

Certain day or time: anytime

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:  No


09/15/2025 LHill-rec'd email from Tiffany Knight-Any day during business hours is fine to complete this. You can let me know via email or call just to keep me informed when to expect them (whichever is convenient). There are no special instructions to come into the Center during normal business hours.

I am the best contact for the Center as I am the Center Manager for Largo. Let me know if there us anything else I can assist in, thank you!


09/15/2025 LHill-sent email to Tiffany Knight at tiffany.knight@archwellhealth.com to confirm contact & equipment.


09/15/2025 LHill-Called (727) 615- 3032 for Tiffany Knight to confirm contact & equipment. She is out of office today and I can't be transferred to VM. Operator took my info and will give to her.

🔧 Work Performed
Arrived at site Inspected and calibration verified 64 devices All 64 devices passed
🔍 Technician Findings
Arrived at site Inspected and calibration verified 64 devices All 64 devices passed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 67 pieces https://www.ebiotrack.com/inspection.php?iid=30061

Timeline

📞
Case Linked Sep 14, 7:00 AM
Case Number: 00527033
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 15, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Oct 1, 1:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 2h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-07T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 9x Labor Added Oct 7, 2:53 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 6d 1h
🏁
Status: Closed by Yves Dessin Oct 7, 3:00 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 8, 3:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 10, 4:42 PM
Invoice Number: SM-243196

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00527033
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 7, 9:00 AM
Created
Sep 15, 10:59 AM
Invoice #
SM-243196

Work Details (9)

Name Type Status Qty Amount Date
WL-02962206 Labor Open 4 $0.00 Oct 7, 2:53 PM
WL-02962207 Labor Open 0.5 $0.00 Oct 7, 2:53 PM
WL-02962208 Labor Open 6 $1,447.20 Oct 7, 2:53 PM
WL-02962209 Labor Open 0.5 $0.00 Oct 7, 2:53 PM
WL-02962210 Travel Open 193 - Oct 7, 2:53 PM
WL-02962211 Travel Open 8 - Oct 7, 2:53 PM
WL-02962212 Travel Open 8 - Oct 7, 2:53 PM
WL-02962213 Expenses Open 1 $0.00 Oct 7, 2:53 PM
WL-02962214 Expenses Open 1 $0.00 Oct 7, 2:53 PM

Details