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WO-01304366 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 OH - Cincinnati — 8044 Montgomery Rd, Suite 430, Cincinnati OH, 45236

Sep 15, 2025 → Nov 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 19, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 4 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Sep 19 → Nov 10, 2025
35 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 40 of ? biz days used
Created: Sep 15, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Sep 19 Ready for Scheduling ▶ Running 4 4
Sep 19 → Sep 19 Assigned ▶ Running 0 4
Sep 19 → Nov 10 Scheduled ▶ Running 35 39
Nov 10 → Nov 11 Tech On Site ▶ Running 0 39
Nov 11 → Nov 11 Tech Off Site ▶ Running 0 39
Nov 11 → Nov 12 Tech On Site ▶ Running 1 40
Dispatch 0.0d
Coordinators 40.5d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.5 days
Over SLA
Field Work
1.3 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Nov 28, 2025 Completed: Nov 12, 2025 (16 days early)
📅
40.3 days Total Age
⏱️
35.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jordan Moceri — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527057
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 105 https://www.ebiotrack.com/inspection.php?iid=30065
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cincinnati Practice Manager
Owner
John Rolston
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304366 (current) Invoiced
Inspection • Jordan Moceri
Created: Sep 15, 2025 • Closed: Nov 11, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 35.5 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
35.5d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/19/2025 CRamen spoke with Amber and she said Mondays are best and scheduled for monday 11/10/2025 with arrival between 8-10am. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service completed on 113 items
🔍 Technician Findings
Inspection needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 105 https://www.ebiotrack.com/inspection.php?iid=30065

Timeline

📞
Case Linked Sep 15, 1:00 AM
Case Number: 00527057
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 15, 12:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Sep 19, 3:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 3h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-10T14:00:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Jordan Moceri Nov 10, 9:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 51d 19h
🚗
Status: Tech Off Site by Jordan Moceri Nov 11, 9:40 AM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 23h 50m
⏱️
7x Labor Added Nov 11, 11:49 AM
Type: Labor, Travel
Status: Open
Qty: 2.5833333333333, 5.3333333333333, 1.75, 113
⏱️
▶
2 3x Labor Added Nov 11, 9:28 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 48m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 14, 9:00 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246662

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 35.5 business days (threshold: 2.0 business days)
Exceeded by 33.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527057
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Nov 10, 9:00 AM
Created
Sep 15, 12:17 PM
Invoice #
SM-246662

Work Details (10)

Name Type Status Qty Amount Date
WL-03003198 Labor Open 2.5833333333333 $0.00 Nov 11, 11:49 AM
WL-03003199 Labor Open 5.3333333333333 $0.00 Nov 11, 11:49 AM
WL-03003200 Labor Open 1.75 $0.00 Nov 11, 11:49 AM
WL-03003201 Travel Open 113 - Nov 11, 11:49 AM
WL-03003202 Travel Open 113 - Nov 11, 11:49 AM
WL-03003203 Travel Open 113 - Nov 11, 11:49 AM
WL-03003204 Travel Open 113 - Nov 11, 11:49 AM
WL-03004107 Labor Open 2.1666666666667 $0.00 Nov 11, 9:28 PM
WL-03004108 Labor Open 5.5 $3,912.97 Nov 11, 9:28 PM
WL-03004109 Labor Open 2.1666666666667 $0.00 Nov 11, 9:28 PM

Details