Midmark Service Request Dispatch Authorization - WO-00104901
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD Over heating/water leaks
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
WATER LEAKS UM UNDETERMINED DIAGNOSING PRODUCT
09/18/25 LY - trying to close work order, receiving an error
09/17/2025 LY - call the contact and left a voicemail, also googled the account and called. left my contact information with the front desk. 1(877) 737-0350 opt 3.
9/15/2025 Sramen - per service pod chat, this needs assigned to LYoder. He will do it Friday 9/19.
09/15/2025 JRolston - Called site to reach site POC, Stacy Gatica @ (810) 422-7271. Voicemail only. Left detailed message advising her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.
🔧Work Performed
reseated the door seal. ran a full function test. max temp 273 degrees with 29.5 PSI
🔍Technician Findings
door seal was unseated
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD Over heating/water leaks
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
WATER LEAKS UM UNDETERMINED DIAGNOSING PRODUCT
09/15/2025 JRolston - Called site to reach site POC, Stacy Gatica @ (810) 422-7271. Voicemail only. Left detailed message advising her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.
Work Order: WO-01304389
Account: MIDMARK
Customer Case Number: SR 1455608 WO-00104901
Location: Miller Vein
Address: 2251 N Squirrel Rd, Ste 301, Auburn Hills, MI 48326-4600
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V2006310
Contact Name: Stacy Gatica
Contact Phone: (810) 422-7
PDF
SRA_WO-00104901_ver1
Sep 15, 2025
PDF
SR 1455608
Sep 18, 2025
Timeline
📞
Case Linked Sep 15, 9:08 AM
Case Number:00527091
Subject:Midmark Service Request Dispatch Authorization - WO-00104901
Status:Closed
📋
▶
2
Work Order Created Sep 15, 12:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Sep 15, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 32m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 17, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For:2025-09-18T14:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
5x Labor Added Sep 18, 1:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Lawrence Yoder
From:Scheduled
To:Completed
Duration in Previous:1d 2h
🏁
Status: Closed by David CarvalhoSep 18, 2:46 PM
From:Completed
To:Closed
Duration in Previous:54m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 19, 3:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 22, 9:32 AM
Invoice Number:SM-241638
Bottlenecks
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)