09/24 Still part can't be added. An email was reply to EMSAR parts. MD.
09/23 Parts needed to be added. An email was sent to emsar parts. MD
09/17 Google map was used to calculate zone. Still can't access mService or email in the tablet, Joe got me a new certificate for VPN, will work on after PETNET service. to add parts in this WO.
09/17. How can be at the site on 09/16, if I was not in USA? I guess common sense doesn't apply for Agilent calls., I just came from vacations. I received the SO while I was on vacations, customer requested me and was willing to wait from me, EMSAR dispatch was copied in the thread. I have problems with mService in Tablet, No dispatch assistance at all. working double mail, double software to fill up paper work, re-scheduling work at the last minute, ordering part, contact customer, NO dispatch help, just copy and past and forward emails. MD I was onsite 09/17, besides David Carvalho no one assist or know how Agilent works. Hope soon.
9/16/2025 Sramen - KKelch sent message in service pod chat :
Please assign to Maria Davis ARP to site is 152 miles. Zone 4
🔧Work Performed
09/17/2025, GC run was cooling down and tested. Melting switch was removed, new switch was installed, some random issues while turning on, new rom A.03.80 was installed. Method was loaded and stabilized for sometime and tested. Looking at the same time on 8890 that need method to be validated and replaced this 6890.
⚠️Problem Description
28U
SYS-GC-6890N
Repair
Door sensor melted
📄Description
6890N Network GC System
📞Call Description
SEP 2025 GC REPAIR
MSG
Please add parts in SM. Agilent provided parts
Sep 23, 2025
MSG
RE Please add parts in SM. Agilent provided parts
Sep 24, 2025
Timeline
📞
▶
4
Case Linked Sep 15, 12:55 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01304393
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 17, 12:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-09-17T16:00:00.000+0000
⏳3.0 business days
🔄
▶
2
Status: Reschedule Sep 19, 7:09 PM
Status: Reschedule → Status: Tech On Site
🔧
Status: Tech On Site by Maria Davis
From:Reschedule
To:Tech On Site
Duration in Previous:1m
🚗
Status: Tech Off Site by Maria DavisSep 19, 7:16 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5m
⏳0.6 business days
⏱️
6x Labor Added Sep 21, 6:32 AM
Type:Labor, Expenses, Travel
Status:Open
Qty:4.5, 1, 152, 150
⏳2.0 business days
🔩
Parts Added Sep 23, 6:58 PM
Type:Parts
Status:Open
Qty:1
⏳3.6 business days
🔩
3x Parts Added Sep 27, 1:07 PM
Type:Parts
Status:Open
Qty:1, 2
✔️
▶
2
Status: Completed Sep 27, 1:27 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:2m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawSep 29, 4:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⚠️5.9 business days
📨
Status: Invoice Pending by Hannah ShawOct 6, 6:06 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 1h
💰
Status: Invoiced by Hannah ShawOct 7, 1:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:19h 47m
🧾
Invoice Created Oct 7, 3:31 PM
Invoice Number:SM-243053
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Tech Off Site
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)